Ford of Kirkland

One of the worst Ford dealership experience even after I purchased the vehicle and maintenance plan from here. I have used the plan to service my vehicle in WA, NC, FL and Canada but never had the negative purchased the vehicle and maintenance plan from here. I have used the plan to service my vehicle in WA, NC, FL and Canada but never had the negative experience I received here. I booked appointment at 10 AM 7/19/22 for oil service and brake parts replacement. After I dropped the vehicle for the day and returned after 6 hours only to find out that the vehicle is still in queue and hasnt been looked at. They said they will get to it now. After half an hour the vehicle was readied with just oil change and that the brakes are looked at and does need replacement (which was the original appointment request) but we ran out of time so please reschedule the appointment or come the next day again to try luck. appointment was initially made weeks ahead due to availability. No request to get a loaner and to leave the vehicle was granted but to try another dealership if it can be an early date appointment was suggested. This was after the fact of waiting for so long and seeing everyone else leave before me that got there after me. No point of making an appointment at this location. Never am I ever buying a Ford again and never again from this C grade dealership. They also have a Hyundai dealership next door so watch out and STAY AWAY! Ford F150 that I have bought from here has anyways given me tons of electrical faults and issues. I am currently looking to upgrade to a newer vehicle and will probably take my business to RAM. Its better looking and hoping to get a better experience in terms of reliability. Just stay away from Fords is my motto now. More

Eugene was incredibly patient, knowledgeable and kind when I traded in my Volvo. He had everything ready for my test drive, answered all my questions, went above and beyond to make my visit a great one. when I traded in my Volvo. He had everything ready for my test drive, answered all my questions, went above and beyond to make my visit a great one. Thank you Eugene! More

Had a Great experience here. Shervin helped us in getting our dream car. We are very very happy. He is the best!!! Shervin helped us in getting our dream car. We are very very happy. He is the best!!! More

Just bought my very first vehicle from the Hyundai ford of Kirkland. Thank you Todd, Rich and Siamak. For getting me into a new vehicle. I appreciate everything you guys did.💚🚙🚗🛻💙 of Kirkland. Thank you Todd, Rich and Siamak. For getting me into a new vehicle. I appreciate everything you guys did.💚🚙🚗🛻💙 More

I just purchased a 21 Ford Escape and Peter was awesome! He went over everything on the car and took the time to make sure I know how everything worked. I recommend him for anyone looking to purchase a new He went over everything on the car and took the time to make sure I know how everything worked. I recommend him for anyone looking to purchase a new car! More

Tried to schedule an appointment with Dean for warranty work told flatly and rudely go to the dealership you had it done. Ask to speak to the Service Manager, Randy, explained the situation, told bluntl work told flatly and rudely go to the dealership you had it done. Ask to speak to the Service Manager, Randy, explained the situation, told bluntly and rudely, "we'll never work on your car" . Then hung on me. The service guys are literally the worst I have ever dealt with. I would suggest to anyone NEVER EVER go get your car serviced through them. More

My overall buying experience was excellent. Nick Miller, Sales and Leasing Consultant was professional, knowledgeable, and low pressure. Darryl Griffin, Sales Manager was thorough and fair thro Nick Miller, Sales and Leasing Consultant was professional, knowledgeable, and low pressure. Darryl Griffin, Sales Manager was thorough and fair through closure of sale. More

Incredibly disappointed with this dealership. If you want five star service, go somewhere else. The car buying part is easy - you want to buy it and they want to sell it. I’ve never had that prob If you want five star service, go somewhere else. The car buying part is easy - you want to buy it and they want to sell it. I’ve never had that problem with this dealership. However any time I work with the service center I seem to have an issue. Last Friday I took my brand new Ford Bronco in because the soft top was having issues. I made an appointment ahead of time and let the scheduler know exactly what was going on. I went in, met with Dean, and explained it all again. He briefly looked at the car, asked me where I bought it (Bellingham Ford) which is completely irrelevant because any Ford dealership, including Ford of Kirkland, will tell you to take your Ford to any Ford dealership if you have a problem. Dean however told me there wasn’t enough miles on the car to be covered by warranty which despite sounding completely backwards is what he was sticking to. He even suggested taking a road trip and putting about 2K miles on it so he could submit a claim to Ford more likely to go through. He explained that if I said it didn’t come broken, which it did, then they could fix it under warranty and Ford wouldn’t question it. I then said I had read online about that exact trick and dealerships were claiming it to be user error so they wouldn’t have to pay for it. Dean then said “stop reading stuff on the internet.” His arrogant rambling continuously brought him back to the phrase “I’m not getting stuck with a $2,500 bill. You’ll have to take this back to Bellingham.” So, despite having purchased three cars from this specific dealership over the years I was told to hit the bricks. I drove up to Bellingham Ford and someone came out and looked at my soft top for two seconds, snapped a part back into place and told me I was good to go. Sure enough, the roof was functioning perfectly again. When I asked how I could pay my $2,500 tab they looked at me confused, told me it was free of charge and would have been covered by the warranty anyway. They then apologized profusely on Ford of Kirklands behalf when I told them what had happened. I shouldn’t have to take three hours out of my only day off because a dealership is being petty about me finding a car somewhere else (Ford of Kirkland is marking their Broncos up $30K by the way) but they refused to help me, or even have an educated individual look and see if it was something simple so my one day off was ruined because Dean didn’t want to get stuck with what he incorrectly presumed would be a fat bill. I called to speak with Dean after and got the run around. I told the person I was speaking with that I would be leaving negative reviews so people would be aware of their poor service and they then asked if a couple hundred dollars would prevent me from doing so. Just make sure you consider bribery in their dealership ratings before dealing with this dishonest group of misers. I wonder what their rating actually would be if they weren’t willing to pay people to not post honest reviews. You can buy a car for a good price from pretty much any dealership. If you want that and good service, go somewhere else. More

Nick Miller was informative and very helpful with getting me into my new Tesla! He also helped me take photos after I got everything finalized. I enjoyed my expirience even with how busy the dealership was! me into my new Tesla! He also helped me take photos after I got everything finalized. I enjoyed my expirience even with how busy the dealership was! More

I had an excellent experience with Ford of kirkland! I’m following Nima back to Toyota of Kirkland when I bought two Toyota Camry for my sons, he’s great to work with, was very responsive, knowledgeable I’m following Nima back to Toyota of Kirkland when I bought two Toyota Camry for my sons, he’s great to work with, was very responsive, knowledgeable and went above and beyond with any questions or special requests I had! This is my second Ford truck bought from him. He is a no hassle, low pressure salesman and I would highly recommend to friends and family. Was happy to make a deal with Ford of Kirkland and would definitely consider them again in the future. More