Ford of Kirkland

My fiance and I were given a referrel to this dealership from a very good friend who works at the dealership. We showed up with a trade-in and a pretty set price range. The lot was a little cramped but Davi from a very good friend who works at the dealership. We showed up with a trade-in and a pretty set price range. The lot was a little cramped but David Vincent was very knowledgable about the used cars and was excellent at navigating the lot. He was very patient with our decision making process and never once pushed a car on us. During the financial portion of our visit, we sat and talked about where we'd been and what led David to becoming a car salesman. It was like we were buying from a friend. The reason overall experience is rated at a 4 and not a 5 is the coffee was out and the water cooler was empty but in the end David was there to fill it right back up. Thanks for a wonderful buying experience. This is honestly the first time we've had a no hassle buy. Cheers to our Ford Focus and cheers to our friends at Ford Hyundai of Kirkland. More

Hands down, best car buying experience ever. I purchased a new Ford Fusion last night from FOK, and it was a smooth, easy transaction. I had contacted the dealer ahead of time to start financing, and did so a new Ford Fusion last night from FOK, and it was a smooth, easy transaction. I had contacted the dealer ahead of time to start financing, and did some research so I walked in ready to make a purchase. The guys were friendly, enthusiastic and respectful of my knowledge. (I'm a woman, and since it's my car, I purchased it on my own - left my husband at home with the kids!) At no time did I feel talked down to, or taken advantage of, which has been the case with previous car purchases (not through FOK!) I got a great price on a quality vehicle with none of the back-and-forth haggling that usually makes car buying a drag. Damon and Scott worked closely together, and took the time to walk me through all the features on my car, including setting up my phone on the Ford SYNC system, which is a unique computerized interface. By the time I drove off the lot, I felt very confident in my knowledge of how to operate the vehicle safely. Ford of Kirkland is an excellent dealership. The team members seem to really enjoy their work, and their fellow employees, which makes for an enjoyable customer experience. It's not often that I can say that I had fun buying a car, but I did! I plan to keep this car for a long time, but next time we need a new vehicle, we'll go back to FOK, and I'm referring all of my friends there, as well. More

I have been honored to have a relationship with Ford of KIrkland for a several years. I have always been treated with respect and consideration with every transaction, service, question, or concern. Empl KIrkland for a several years. I have always been treated with respect and consideration with every transaction, service, question, or concern. Employees have gone out of their way to make my experience easy and enjoyable. Even though my two sons can really cause a stir in the showroom, we are always happily welcomed! On more than one occassion, this company has gone out of their way to help me and my family. Ford of Kirkland is certainly a place to buy a great safe car/truck but you may also find yourself making good friends along the way. Thank you Jim and Amy, Chris, Greg, Jay, and everyone.... Dr. Patricia J. Munson new owner of a Ford Explorer and 2 other cars from your store (: More

I came to Ford of Kirkland because they offer great deals on the car that I wanted to buy. From the moment I walked in the store on the day I test-drove, I knew I wanted to work with these guys to get my new on the car that I wanted to buy. From the moment I walked in the store on the day I test-drove, I knew I wanted to work with these guys to get my new Ford. They were incredibly friendly, helpful and realistic of my expectations of price, features and the market. I came in last night (4/8/2013) to purchase, after I had test driven a few other cars and thought about the car that I wanted to get. I was immediately greeted at the door and helped by Josh, who hooked me up with Rodney whom I had been emailing back and forth with. Rodney simply wasted my time. He was "bouncing" back and forth between me and another customer and from the minute I began talking with Rodney in person, he didn't seem like he wanted to help me. Instead of helping me figure out which car was best for me in their inventory, he wanted to get me to pay full price for a dealer trade with a car dealer in Oregon or find something completely out of my price range and more than I wanted that was in his lot. He tried to have me pay $10,000 over my price range on a $35,000 car, I am assuming to help his commission. After about an hour and a half and repeated questions from myself and my girlfriend regarding why we were wasting our time looking at a car (he even tried to price it for me) that wasn't comparable to the one I wanted, he passed us off to Josh. This was the most productive thing he did all night and probably the only thing that saved me from walking out the door. Josh asked us outright why we were there that evening. We responded with exactly what I wanted. After about 10 minutes of searching the lot, he pulled up to the showroom of the dealer with the exact car I was looking for. It wasn't that hard. We then began the paperwork and I drove off the lot that evening. Josh is very patient. He is attentive to our needs, wants and is realistic about a price. He is motivated to get the deal closed with not only the dealer's interest in mind, but ours as well. He doesn't seem like a "car salesman". He seems like a motivated customer service agent who is looking to match a couple up with a car. This is what your company needs. You need more professional, goal-oriented, customer service-oriented, salesmen. I really enjoyed my experience last night. The only reason I am not giving excellent all the way down the rating board is because of Rodney wasting our time, patience and almost losing the sale for you guys. Keep Josh, he was great! Thank you Ford of Kirkland! More

Have purchased prior vehicle from Jon at Ford of Kirkland. Was happy with that experience and equally satisfied with this one. He was very accommodating. Kirkland. Was happy with that experience and equally satisfied with this one. He was very accommodating. More

Let's face it. Car dealerships and sales people have an old reputation of being fast with the talk, long on the pursuit of the pricing game, and slow with the actual service. Dan was the exact opposite an old reputation of being fast with the talk, long on the pursuit of the pricing game, and slow with the actual service. Dan was the exact opposite, acting with a modern approach that was friendly, but not over the top on sales speeches. He knew we wanted the C-max, so didn't go overboard with useless information. Instead, he answered our direct questions and then worked out the various options we could consider on a lease. He treated both my husband and me with respect and was particularly responsive when during both our visits we happened to be short on time. He was able to partner with his colleagues at the dealership to speed the process up and get us on our way with our new vehicle. He then followed up with an email to see how we were doing with the car. We have always preferred going through car brokers to avoid the hassles we have associated with dealerships. But because of leasing, we needed to go the dealer route and were relieved to meet Dan who made our experience great! More

My husband and I found our car online and thought it might be too good to be true. We went to the dealership to do a test drive and Joe answered all of our questions and was very helpful and friendly th might be too good to be true. We went to the dealership to do a test drive and Joe answered all of our questions and was very helpful and friendly through the process. We fell in the love with the car and throughout the purchase process we didn't feel taken advantage of and Joe did what he could to get us the best price. We are so happy with our purchase and experience at Ford of Kirkland. I would highly recommend using them for your next purchase! More

I am giving this rating due to the fact that the sales man took the time to explain everything that I need to know about the car I was looking at and was able to answer all my questions, very friendly, po man took the time to explain everything that I need to know about the car I was looking at and was able to answer all my questions, very friendly, polite and respectful. I did not fell pressure into buying right on the spot. More

Greg did a great job explaining everything to me! He showed me all the features in my brand new car and how to work everything! My sister is now buying a Ford Focus next week! showed me all the features in my brand new car and how to work everything! My sister is now buying a Ford Focus next week! More

My experience with Dan at Ford of Kirkland, was very positive and refreshing. We had been looking at cars and were pretty overwhelmed with pushy sales people. Dan wasn't like that at all. He was frie positive and refreshing. We had been looking at cars and were pretty overwhelmed with pushy sales people. Dan wasn't like that at all. He was friendly and took the time to talk to me, without making me feel pressured in any way. He listed out all the costs of the Focus and worked with me on a bottom line that I could live with. When it came time to buy, he wasn't in the store that day, but he had everything set up with Justin Mitman for us. We went in, got the paperwork done and everything went as smooth as possible. Justin was a great person to deal with as well. He was knowledgeable and knew his stuff. We enjoyed our conversations with him very much. He also made sure that we knew all the ins and outs of the car before we drove off the lot. All in all, it was such a good experience, that when we are ready to purchase another vehicle, we will definitely contact Dan and go back to Ford of Kirkland. More