Ford of Kirkland

I have been working to try and get a repair on my car for month. My initial appointment I pre paid for the part I was told I needed. Waited 2 months for a response. Finally called in and told the part was av month. My initial appointment I pre paid for the part I was told I needed. Waited 2 months for a response. Finally called in and told the part was available. Scheduled an appt. The car sat for 2 days without review in the shop, only to find out they ordered the wrong part. They told me they would refund the erroneous part a month ago. No phone call follow up and no response from management. I’d like my money back and will go elsewhere. They are non responsive to scheduling calls, updates on status of cars or follow through. This has been going on for nearly 6 month! My car has been in several times and no action taken not even on a basic recall to fix chrome stickers on my automatic window buttons. More

In my year of car shopping, I finally found a dealership that wasn’t aggressive or condescending (especially towards women which still happens, shockingly). The hassle and hustle of car buying is so very re that wasn’t aggressive or condescending (especially towards women which still happens, shockingly). The hassle and hustle of car buying is so very real but my experience was positive at Ford of Kirkland! I had so many questions and was apprehensive but Nick Miller was respectful, informative, and provided the space to make the decision to finally buy a car! And! The sales manager, Darryal Griffin, was also the same. I didn’t feel like I was being pushed or suckered into signing. Overall, a great experience. More

Bought a new truck from Nick. He was knowledgeable and friendly to work with. We are happy about our buying experience. He was knowledgeable and friendly to work with. We are happy about our buying experience. More

I was really nervous about the whole buying car process, but Devin Loughry was fantastic at breaking it all down and making me feel comfortable. I was between a few different cars at various places but ulti but Devin Loughry was fantastic at breaking it all down and making me feel comfortable. I was between a few different cars at various places but ultimately, his demeanor and thorough inspection on the test drive was the main deciding factor for me to buy the car. I highly recommend asking for him when looking to buy! More

Nick helped us with the purchase of my Journey , we didn't come here thinking we going to purchase a car but they made it easy. Very happy that I stopped by today. Thanks so much didn't come here thinking we going to purchase a car but they made it easy. Very happy that I stopped by today. Thanks so much More

Installs GPS Tracking Devices on all new vehicles standard; Thought they were going to follow through as promised. Did not refund GPS. I will also be writing Elena Ford personally to express my diss standard; Thought they were going to follow through as promised. Did not refund GPS. I will also be writing Elena Ford personally to express my dissatisfaction with their sales ethics. My purchase, a 2023 Mustang Mach-e also had scratches on it all over the paint job, I have never been delivered a brand-new car with a finish so poorly managed before. This is coming from a previously certified auto body repair collision mechanic, at a Ford Dealership no less, this is sad. I did get a deal on the car, but I don’t think that the gouge I received on my trade, the damaged finish on the new car and the dealer markup by installing tracking devices of all things would make up for it. I would steer clear of this dealership if you are considering a new car. More

. My experience with Ford of Kirkland was straightforward. Adam was very fun to work with and the same with Abdullah such a great joy ! I will be sending anyone I know there ! straightforward. Adam was very fun to work with and the same with Abdullah such a great joy ! I will be sending anyone I know there ! Kevin was great as well so friendly. More

Great experience here! Nick, Abdullah, and everyone else I interacted with were friendly, courteous, and easy to work with. Really pleased with my new truck! Nick, Abdullah, and everyone else I interacted with were friendly, courteous, and easy to work with. Really pleased with my new truck! More

Bought a car from James. Had a great experience!! Will recommend to all friends & family. Thank you James! Had a great experience!! Will recommend to all friends & family. Thank you James! More

James Toro was great. He did a walk around video of the truck and new a lot about Ford automobiles. He did a walk around video of the truck and new a lot about Ford automobiles. More