Ford of Kirkland

I came to this dealership with a strict budget and was not willing to budge even a little on the price. After making a deal with Todd, there was trouble with the financial aspects of getting the price he not willing to budge even a little on the price. After making a deal with Todd, there was trouble with the financial aspects of getting the price he promised. That's when Dan stepped in to help us. It took around 7 hours total being at the dealership, and Dan giving me the sales pitch of his life, but I walked out with a beautiful new Ford Fiesta for the price I wanted and an amazing deal on financing. Being a first time buyer I was nervous that I would be taken advantage of, but Dan took the time to explain everything and made me feel confident about my purchase. When I got home I noticed some small scratches by the trunk, so I called Dan up and he personally buffed out all the scratches for me and gave me some helpful tips on how to keep my car clean from tree sap and pine needles, even though he was busy with another customer. I am grateful for the amazing customer service that he provided me and would definitely recommend him to anyone buying a car. Thanks again Dan! More

One word can describe Kirkland Ford. Crooks. Not only did they nickel and dime us to the extreme, they baited and switched many of the contract terms we agreed to at the last minute after we had to spend did they nickel and dime us to the extreme, they baited and switched many of the contract terms we agreed to at the last minute after we had to spend 6 hours negotiating them. Examples include altering the payment duration on the contract to 48 months from the agreed 36 months, thereby drastically changing the interest rate. Another example included added a mysterious car theft prevention fee of $199 not included in the price of the vehicle as we understood. I wouldn't recommend buying a car from this dealership to my worst enemy. More

It was very good experience to buy at Ford of Kirkland, Rodney was efficient and nice with me. He found the car I wanted being careful of every detail I request or any question I have. At the end of the da Rodney was efficient and nice with me. He found the car I wanted being careful of every detail I request or any question I have. At the end of the day I have a great Ford car and a smile on my face!!! More

Generally the purchase of a vehicle is a long and stressful process for me. However this time it was quite painless. I was preapproved prior to looking so I knew exactly what I wanted to spend. I was stressful process for me. However this time it was quite painless. I was preapproved prior to looking so I knew exactly what I wanted to spend. I was then shown vehicles that were actually in my price range and not pressured to go above. The 06 Ford Explorer I fell in love with immediately. It had been completely checked out prior, had the brakes done and new tires put on. It drives like a dream and works perfectly for my needs. My Mom was recently put in a wheelchair and now I can take her places, love it! A special thanks to Sonny and Miles for making this all go so smoothly. I would definitely recommend this dealership to everyone. More

I just wanted to say that Raleigh worked my financing and got me great deal on my trade in the whole deal work out perfect now i am in a 2014 Ford Focus Hatchback Loving it. got me great deal on my trade in the whole deal work out perfect now i am in a 2014 Ford Focus Hatchback Loving it. More

Great people. Very helpful, salesman was very nice and not pushy like most car salesman are. Very happy with the service I received at ford of kirkland. not pushy like most car salesman are. Very happy with the service I received at ford of kirkland. More

He is a very easy to talk to people who gave us a very good deal. In the back of the service, he was very patient to teach us some basic operations, and the use of SYNC services. Dan's job was far from o good deal. In the back of the service, he was very patient to teach us some basic operations, and the use of SYNC services. Dan's job was far from over as I continued to weigh the options of the vehicles against what I really wanted. After working through details on 5 different vehicles over 2 hours, I was ready to go to deal. Dan was just terrific throughout this whole purchasing process. He was able to get me into the exact vehicle I wanted in a deal that worked for me. I really appreciated his friendly, engaging work style. I once again enjoyed working with him! More

Only two complaints, and they didn't impact enough to move my impression. Complaint #1 is that the Finance people were way over booked, from the time I decided "yes" to the truck, it took 45 minutes to move my impression. Complaint #1 is that the Finance people were way over booked, from the time I decided "yes" to the truck, it took 45 minutes to get the approved price back. And then it was another 30 minutes or more to wait for an available rep to do the paperwork. Complaint #2 was that it took way to long to get detailed. 3 hours... all they did was wash and vacuum, but it took 3 hours... happily I had other errands that consumed an hour of that... but I still spend a long time waiting for things to happen. That said, I recommend Ford of Kirkland. Happy with the experience and happy with the price and the truck. More

Bought a car from Jay Daley several years ago and tracked him down again. He provided fantastic service and a great deal. Recommend him to all my friends. him down again. He provided fantastic service and a great deal. Recommend him to all my friends. More

We have just purchased a brand new Escape from Ford of Kirkland. Upon our arrival at the dealership we were immediately greated by our sales man Joe. His greeting was warm and sincere, he then offered us Kirkland. Upon our arrival at the dealership we were immediately greated by our sales man Joe. His greeting was warm and sincere, he then offered us to seat at his desk and started asking us few questions to determine what our needs were and what we were planning on accomplishing that day. Joe surprised us with his professionalism, attentive ears, and genuine way of handling the sale process. The overall experience was far more pleasant that we've anticipated arriving at the dealership. Joe made our buying experience feel like a breeze. Way to go Joe..... More