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Ford of Kirkland
Kirkland, WA
433 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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433 Reviews of Ford of Kirkland
June 05, 2014
Pressured into giving a good review Dan did a good job keeping me informed about the weekend sales over email, which I thought was good service. FOK offers better deals than other Ford Dan did a good job keeping me informed about the weekend sales over email, which I thought was good service. FOK offers better deals than other Ford dealerships because they sell higher volumes. Our sales process was fairly lengthy and on two occasions Dan got visibly angry and actually turned his back on us. Most notable was that he kept asking us to give him a perfect rating and bad mouthing past customers who did not give him a perfect score. At one point he offered us more for a trade in if in exchange for a perfect review. I felt this was tacky especially since he really didn't deserve a perfect score because at times he was flat out rude, insulting and hot tempered. I believe that Ford is trying to genuinely improve customer service with their surveys, but if sales people spend most of their time pressuring and bribing customers into giving them a high score, I say: "Why bother?" More
by newford2014
May 29, 2014
wonderful experience Michael worked hard to get us the deal we needed. Never promised anything to draw us in, open and honest every step of the way. Great car salesman, Michael worked hard to get us the deal we needed. Never promised anything to draw us in, open and honest every step of the way. Great car salesman, who got us a great deal. Michael is a great guy who I would recommended to friends. More
by aimslynn
Employees Worked With
Michael Sylvan
May 28, 2014
Awesome!!!! Dan is a great sales manager, he cares about the customer. He takes the time to explain all the vehicle features, his obsession for customer care is Dan is a great sales manager, he cares about the customer. He takes the time to explain all the vehicle features, his obsession for customer care is remarkable. It was our first car-buying experience, definitely we will come back. More
by lopezavi
May 27, 2014
Superior Sales Supervisor -- "Sonny" I never imagined buying a car could be so simple, that was until I came across Sonny! I recently had to purchase a car and I can't express how easy a I never imagined buying a car could be so simple, that was until I came across Sonny! I recently had to purchase a car and I can't express how easy and painless it was for me through the entire process and it is due to Sonny's incredible knowledge and experience. He patiently answered each and every question, explained in detail the differences between the cars I was considering purchasing, took me on an incredible test drive that highlighted all of the cars' features. The financing was a breeze and I have a new outlook on what buying a car really encompasses. Sonny's friendly personality, wit, charm, knowledge and experience made my car buying experience one I won't forget for a long time. I hope you appreciate the employee you have in this incredible sales person and you should consider hiring more like him! More
by Kremiere
Employees Worked With
Sunit "Sonny" Sudra
May 23, 2014
Mustang After making an appointment based on an offer on a specific Car, I traveled 3+ hours out of my way only to be given a price of almost $2000 more upon After making an appointment based on an offer on a specific Car, I traveled 3+ hours out of my way only to be given a price of almost $2000 more upon arrival. (Traveled to Kirkland from Portland) More
by No Integrity
Employees Worked With
Michael Sylvan
May 13, 2014
Great Experience with Steve and Joe at Ford of Kirkland We had to replace a leased Ford Focus that had been in an accident. Steve and Joe worked well together to deliver everything as promised. The price wa We had to replace a leased Ford Focus that had been in an accident. Steve and Joe worked well together to deliver everything as promised. The price was very good and as advertised, no bait and switch. Steve is the fleet dealer and this is the third time we have worked with him to buy a car and we will go back again next time. Steve was even able to get us the color that my daughter really wanted, and she is very pleased! Joe was also very friendly and helpful during the process. More
by gilbertkeller
Employees Worked With
Steve Cunnington and Joe Leavitt
May 07, 2014
Buy Your Car Here, but Not Service The buying experience wasn't bad other than it took all day. 'got what I wanted at a fair price. Customer service / client relationships is awful! The buying experience wasn't bad other than it took all day. 'got what I wanted at a fair price. Customer service / client relationships is awful! ~ 3 weeks after buying, the brand new Ford Fusion Energi lost all power merging on to the Interstate. Required the State Patrol to come protect the car and to summon a tow truck. Called about 6 times to Customer Service to let them know I was coming via a tow truck and only reached voice mail. 'still haven't received a call to this day. Also, let them know in the voice mail that we'd be there about 10 minutes after Service closing time. My previous dealer (Infiniti) to help. The place was locked up tight though I could see people inside who ignored the tow truck and the unloading. Called first thing the next morning and again in the afternoon and finally got a call back. 'long story short....this place is awful when it comes to anything other than selling and I am of the opinion that the sales statements were shaky. For what it's worth, I'll be doing all I can to make sure that someone in Detroit knows about my experience at Ford of Kirkland. I'm sure this is not what Ford expects / wants when they provide their cars to dealers! More
by davecampdcc
Employees Worked With
Customer Service Experience - General
May 05, 2014
Awesome Buying Experience I went to Ford of Kirkland to buy a new SUV, and after driving the Edge and the Escape, I chose the Escape. Jon Sweigert and Joe Leavitt made it a fun I went to Ford of Kirkland to buy a new SUV, and after driving the Edge and the Escape, I chose the Escape. Jon Sweigert and Joe Leavitt made it a fun, easy and enjoyable experience from start to finish. They were very knowledgeable, helpful, courteous and upbeat without being the slightest bit pushy or putting any pressure on my wife or me. They did not have the particular model in stock, so Jon personally went to another dealer to get the Escape I wanted and made it happen the next day. Picking up the car was a breeze, and they showed us how everything worked and demonstrated things like the self-parking feature, so we felt confident with our purchase and that we were operating it correctly. Oh, and by the way, it was super cool to drive home! I love my new Ford Escape, and I highly recommend Ford of Kirkland. By the way, Dean Webster in the Service Department is fantastic to deal with on my wife's Fiesta. More
by Copperfield14
Employees Worked With
Jon Sweigert
May 03, 2014
Awesome Experience Rodney and Hilary were great! I really did get the best deal possible for my trade-in and a great price on my new car. Both Rodney and Hilary were fri Rodney and Hilary were great! I really did get the best deal possible for my trade-in and a great price on my new car. Both Rodney and Hilary were friendly, knowledgeable, and accommodating. More
by ThomasNichols
Employees Worked With
Rodney, Hilary
April 29, 2014
Awesome I was very well pleased with my experience and had a good outcome overall. I would deffinately recommend this dealership to those looking for a vehicl I was very well pleased with my experience and had a good outcome overall. I would deffinately recommend this dealership to those looking for a vehicle. Happy car shopping. More
by elizabethcole99313
Employees Worked With
Dan and Jon, Jon Sweigert
