Ford of Kirkland

I paid a down-deposit in July 2020 and placed a formal special-order in March 2021 for a Ford Bronco First Edition (only 7k produced). After many production delays, and a 1-week delay on the estimated del special-order in March 2021 for a Ford Bronco First Edition (only 7k produced). After many production delays, and a 1-week delay on the estimated delivery date, it was delivered on Oct 30, 2021. I was out of town on business and asked Ford of Kirkland to hold it for 3 business days until I returned. However, Richard Ewing (Sales Mgr) gave approval for it to be sold to another customer for over MSRP (I was guaranteed MSRP). When I contacted Hamid Musazay (Gen Mgr), he falsely claimed that I had missed 2 sales appointments and thought I didn't want it. When I contacted corporate, they pushed me to a regional office, who never contacted me. Ford of Kirkland ignored my sales contract and lied to me in order to make a bigger profit on this highly-anticipated vehicle. Corporate has ignored the case. I will not be buying a Ford. More

Dealership has mediocre responsiveness and tries to force dealer add-ons at inflated pricing. I put in an info request in fall of 2021 for a Ford Maverick, got the typical generic what are you looking for dealer add-ons at inflated pricing. I put in an info request in fall of 2021 for a Ford Maverick, got the typical generic what are you looking for email, and I responded but never heard back. I inquired in early 2022 about any in-stock Mavericks that customers did not pick up. I get a call about one that is available, check it out in person after work and start the negotiation. I went home with an ok offer (low balled on my trade-in and high on the markup) and said I'd sleep on it. I inform them the next morning that I'd pass if this is the best they can do and got texted a better offer but it was loaded with extra, inflated fees ($950 Ford Licensing Fee - almost double what the DMV licensing fee is, $5896 warranty - almost double what the extended warranty you can buy online from other Ford dealers, $199 vin etching - I can do it myself but if I really cared about this). I got everything except vin etching removed. I asked if there is any room on the markup and never heard back. It's a shame since we were probably not far apart and they would have been making $5-6k on this deal with my trade-in, markup, and financing. More

Dan was very helpful throughout the process of my custom 150 order. He kept me up to date on the progress every step of the way. 150 order. He kept me up to date on the progress every step of the way. More

Salesman Dan Lazott was great. Would definitely buy from Ford of Kirkland again. Made the process of buying a car as pleasant as possible. Ford of Kirkland again. Made the process of buying a car as pleasant as possible. More

Dan Lozott and Clance at Ford of Kirkland are very helpful. I truly appreciate Ford of Kirkland with excellent customer service. I usually don't trust car dealer but I trust this one. helpful. I truly appreciate Ford of Kirkland with excellent customer service. I usually don't trust car dealer but I trust this one. More

The team at Ford of Kirkland is awesome! In particular, Michael Sylvan did an amazing job explaining the features and guided me through the process with ease. I would highly recommend to my family and frie Michael Sylvan did an amazing job explaining the features and guided me through the process with ease. I would highly recommend to my family and friends. More

I have purchased several vehicles from FoK over the years and every experience has been great. My latest purchase is a 2021 Ford Bronco that I took delivery of recently after a long wait due to production l and every experience has been great. My latest purchase is a 2021 Ford Bronco that I took delivery of recently after a long wait due to production limits on this new model. Dan Lozott was an absolute joy to work with and he kept me updated through the process. I also want to give a shout out to Steve Cunnington and Rich Ewing, both of whom assisted at various times during the reservation, order, production and delivery process. I will definitely use them again and I highly recommend reaching out to them if you are in the market for a Ford vehicle. More

I told my salesperson Michael Sylva the amount I could pay and the time I had to get it done. He exceeded expectations on both fronts. I was out of there in 90 mins with a better deal than I expexted. pay and the time I had to get it done. He exceeded expectations on both fronts. I was out of there in 90 mins with a better deal than I expexted. More

Working with Dan over the phone and internet was extremely easy. We set an appointment and was able to work the numbers and make it very easy to get into a car. Finance was also fast and easy to wor extremely easy. We set an appointment and was able to work the numbers and make it very easy to get into a car. Finance was also fast and easy to work with. The whole team turned what could be a stressful situation into something that was fast, easy, and enjoyable. I will certainly recommend Dan and the team at Ford of Kirkland. More

Had as good a time as possible buying our car with Dan Lozott in Ford of Kirkland. Not being a native I don’t know why they make buying a car such a long drawn out experience in the land of the car but Da Lozott in Ford of Kirkland. Not being a native I don’t know why they make buying a car such a long drawn out experience in the land of the car but Dan did his best to keep my spirits up. More