Ford of Kirkland

Incredibly disappointed with this dealership. If you want five star service, go somewhere else. The car buying part is easy - you want to buy it and they want to sell it. I’ve never had that prob If you want five star service, go somewhere else. The car buying part is easy - you want to buy it and they want to sell it. I’ve never had that problem with this dealership. However any time I work with the service center I seem to have an issue. Last Friday I took my brand new Ford Bronco in because the soft top was having issues. I made an appointment ahead of time and let the scheduler know exactly what was going on. I went in, met with Dean, and explained it all again. He briefly looked at the car, asked me where I bought it (Bellingham Ford) which is completely irrelevant because any Ford dealership, including Ford of Kirkland, will tell you to take your Ford to any Ford dealership if you have a problem. Dean however told me there wasn’t enough miles on the car to be covered by warranty which despite sounding completely backwards is what he was sticking to. He even suggested taking a road trip and putting about 2K miles on it so he could submit a claim to Ford more likely to go through. He explained that if I said it didn’t come broken, which it did, then they could fix it under warranty and Ford wouldn’t question it. I then said I had read online about that exact trick and dealerships were claiming it to be user error so they wouldn’t have to pay for it. Dean then said “stop reading stuff on the internet.” His arrogant rambling continuously brought him back to the phrase “I’m not getting stuck with a $2,500 bill. You’ll have to take this back to Bellingham.” So, despite having purchased three cars from this specific dealership over the years I was told to hit the bricks. I drove up to Bellingham Ford and someone came out and looked at my soft top for two seconds, snapped a part back into place and told me I was good to go. Sure enough, the roof was functioning perfectly again. When I asked how I could pay my $2,500 tab they looked at me confused, told me it was free of charge and would have been covered by the warranty anyway. They then apologized profusely on Ford of Kirklands behalf when I told them what had happened. I shouldn’t have to take three hours out of my only day off because a dealership is being petty about me finding a car somewhere else (Ford of Kirkland is marking their Broncos up $30K by the way) but they refused to help me, or even have an educated individual look and see if it was something simple so my one day off was ruined because Dean didn’t want to get stuck with what he incorrectly presumed would be a fat bill. I called to speak with Dean after and got the run around. I told the person I was speaking with that I would be leaving negative reviews so people would be aware of their poor service and they then asked if a couple hundred dollars would prevent me from doing so. Just make sure you consider bribery in their dealership ratings before dealing with this dishonest group of misers. I wonder what their rating actually would be if they weren’t willing to pay people to not post honest reviews. You can buy a car for a good price from pretty much any dealership. If you want that and good service, go somewhere else. More

Nick Miller was informative and very helpful with getting me into my new Tesla! He also helped me take photos after I got everything finalized. I enjoyed my expirience even with how busy the dealership was! me into my new Tesla! He also helped me take photos after I got everything finalized. I enjoyed my expirience even with how busy the dealership was! More

I had an excellent experience with Ford of kirkland! I’m following Nima back to Toyota of Kirkland when I bought two Toyota Camry for my sons, he’s great to work with, was very responsive, knowledgeable I’m following Nima back to Toyota of Kirkland when I bought two Toyota Camry for my sons, he’s great to work with, was very responsive, knowledgeable and went above and beyond with any questions or special requests I had! This is my second Ford truck bought from him. He is a no hassle, low pressure salesman and I would highly recommend to friends and family. Was happy to make a deal with Ford of Kirkland and would definitely consider them again in the future. More

Great experience with the dealership. Nima Mirzaei was professional and prompt in answering questions and providing service. Nima Mirzaei was professional and prompt in answering questions and providing service. More

Drove quite a long distance to look at a specific car. Michael, our salesman, was amazing. With me being unfamiliar with the area, he came along for the test drive and was able to answer all my questio Michael, our salesman, was amazing. With me being unfamiliar with the area, he came along for the test drive and was able to answer all my questions and picked a great route to check out the performance of the vehicle. There were no surprises with the price or anything that we had discussed prior to me making the trip up, which a greatly appreciated. When we had agreed to purchase the vehicle, it turned out there was an open recall on the vehicle, so I couldn't drive it home that night. Michael and his wife, on their own time, drove the car to me when the recall service was complete, saving me another full day of driving to Kirkland and back. Can't say enough good things about the experience, and Tom, the sales manager was also enjoyable to work with! More

I ordered my Mach-E from online from Ford and selected Ford of Kirkland as my dealer. The whole experience of ordering the car and picking it from the dealer went super smooth. Steve the fleet manager was Ford of Kirkland as my dealer. The whole experience of ordering the car and picking it from the dealer went super smooth. Steve the fleet manager was really great to work with, he asked me how I wanted to pay for the car and if I needed extended warranty and didn't really push or haggle at all. On the day of pickup, Mo Taha helped me with the transaction, he showed me the car features and let me do a test drive, and took my info to process the sale and finance transaction. While waiting for the paper work I had a great chat with Mo, he has some amazing life experiences to share. Overall, love the car and the dealership made the process go super smooth and hassle-free. Would do business again with them 100%. More

Great experience with our visit and the purchase process. I’ve had numerous experience of car shopping and this was one of the best one. Nima was very responsive and truly no-pressure salesman from the begin I’ve had numerous experience of car shopping and this was one of the best one. Nima was very responsive and truly no-pressure salesman from the beginning and spend more than enough time with me to find the exact car I want. He made the process very simple, easy and quick. Great job I love my Bronco More

Super excited to get my new Ford Maverick. Great experience working with Dan Lozott and really appreciate his efforts. experience working with Dan Lozott and really appreciate his efforts. More

Worked with Dan Lozotto who was super friendly, attentive and helpful throughout the purchase of my used Mazda 3. The only negative experience was with the finance department in that the wait time was extrem and helpful throughout the purchase of my used Mazda 3. The only negative experience was with the finance department in that the wait time was extremely long, but that was not Dan’s fault at all. More

My experience with Dan Lozott at Ford of Kirkland was as good as it gets. He helped me place my order for my built out Maverick XLT back in August and was clear about build time. He was a man of his word an good as it gets. He helped me place my order for my built out Maverick XLT back in August and was clear about build time. He was a man of his word and stuck to the order MSRP! A hard thing to find in today's car market. I have already recommended friends to him and will continue to do so. More