Ford & Lincoln of Lafayette
Lafayette, IN
Filter Reviews by Keyword
By Type
136 Reviews of Ford & Lincoln of Lafayette
Garon (our salesperson) and the rest of the Lafayette Ford staff were amazing with helping my wife and I find a car. Very honest and transparent throughout the whole process. Ford staff were amazing with helping my wife and I find a car. Very honest and transparent throughout the whole process. More
Great experience buying a vehicle at Lincoln of Lafayette! Friendly and knowledgeable staff, a positive experience in all aspects. Would definitely recommend! Lafayette! Friendly and knowledgeable staff, a positive experience in all aspects. Would definitely recommend! More
Awesome buying experience! I would definitely recommend this dealership. Very happy with our purchase and the whole process! I would definitely recommend this dealership. Very happy with our purchase and the whole process! More
We had been searching for a used vehicle and driven cars at several different dealers, including this one, to determine what we wanted. We were getting a quote on two vehicles that interested us at another at several different dealers, including this one, to determine what we wanted. We were getting a quote on two vehicles that interested us at another local dealer. It was a very bad experience, again. We were titling and plating the vehicle in another state. They tacked on a lot of unnecessary fees and wouldn't negotiate on them. We wanted to look a vehicle at Ford of Lafayette before making a final decision anyway. We went directly over to drive the vehicle and closed the deal within 1 hour. They were willing to negotiate the price and the fees for titling and plating in the other state were not nearly as bad as the other dealer. The salesman at the other place was very nice, but the finance people were awful. The people here were friendly and accommodating. In fact, we'd purchased a new vehicle through one of them many years before. Thanks so much Gage, Andrew, Ted, and Kaymen! More
Start to finish the process with Ford Lafayette was seamless. Everyone we dealt with was knowledgeable and helpful. We did not feel pressured. Such a great experience. seamless. Everyone we dealt with was knowledgeable and helpful. We did not feel pressured. Such a great experience. More
We recently sold our vehicle to Lafayette Ford. We worked with Troy Fields and would recommend him to anyone looking to buy, sell, or trade. Thank you Troy for your professionalism and friendly We worked with Troy Fields and would recommend him to anyone looking to buy, sell, or trade. Thank you Troy for your professionalism and friendly approach. More
I own 3 Ford vehicles purchased outside of IN. My daughter goes to college in IN and we took her car in to fix a repair done at our home Ford Dealership. After telling us that it was 100% covere My daughter goes to college in IN and we took her car in to fix a repair done at our home Ford Dealership. After telling us that it was 100% covered they came back the next day and stated that Ford was denying the warranty work because it was 50/50 on whether or not this was a defective part, human error or caused by alternator going out. Therefore, they would repair but we would have to pay. I contacted our home Dealership and was informed this should be covered under service contract w/a simple deductible pmt and any Ford will (should) honor. This dealership did not offer this option or want to do the warranty work. (which baffled my home dealership) BUT our home dealership is towing the car at THEIR expense to repair and then having it driven back to IN (from IL) to my daughter. Now that is 5-star service! To top this poor experience off I receive a text stating that I need to pay $241 dollars for an hour of their diagnostic time. Are you JOKING?? This is the reason for my speaking up. Ford of Lafayette Service is not about the customer / owner, but about the money. So glad my daughter has our home Dealership looking out for her and doing what is best to keep her safe in her Ford and providing outstanding customer service. Ford of Lafayette Service should take a lesson from them! More