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Folsom Buick GMC

Folsom, CA

4.7
219 Reviews

12640 Auto Mall Cir

Folsom, CA

95630

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219 Reviews of Folsom Buick GMC

December 01, 2023

Had a great service experience with Johnny. He was professional, knowledgeable and friendly. He handled everything from start to finish, excellent customer service! With employees like Johnny I More

by mdrg12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Livingston
Dec 04, 2023 -

Folsom Buick GMC responded

Thanks for the great feedback! I'm very happy that Johnny was there to give you the customer service I know you deserve! Thank you and I look forward to seeing you again! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

December 01, 2023

I've gone too many shops for my trucks, and this is by far the best. I've always been extremely happy with them. They are professional, friendly, helpful, approachable, and knowledgeable. I highly recomme More

by JB Horse Standards & Stalls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madi Scicluna, Jose Torres, Danny Velasco, Freddy Euler, Tina Long, Johnny Livingston, Dave Wheller, Ed McNanna
Dec 01, 2023 -

Folsom Buick GMC responded

We really appreciate the kind recommendation! We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 29, 2023

Excellent service. Great customer care. The only place I trust my car to. Thank you More

by Satisfied customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Wheller, Ed McNanna
Nov 30, 2023 -

Folsom Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 27, 2023

The people that we met were all very friendly and not high pressure. Marty help set up the phone system in the car and did a lot of showing different aspects of how things worked. More

by Judy Young
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marty Neefe, Michael Kelly
Nov 29, 2023 -

Folsom Buick GMC responded

Judy, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left Folsom Buick GMC satisfied. I am very appreciative of your 5-star review. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 26, 2023

Service department was pleasant and easy to work with. The waiting time as a little longer than usual, but still not a bad wait. More

by harkgogiants
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Livingston
Nov 28, 2023 -

Folsom Buick GMC responded

Thank you for your rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 26, 2023

Great customer service. Trustworthy quotes. Good car service. I will always bring my bucks here. More

by KMDONALD01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Euler, Tina Long, Johnny Livingston, Dave Wheller, Ed McNanna, Zakiyaa Nelson
Nov 29, 2023 -

Folsom Buick GMC responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 26, 2023

This had to be the most effortless and pleasant car-buying experience, and I have bought plenty of cars across the spectrum of dealers. They say human capital is a competitive advantage; in this c More

by TOJOHNST
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Sims, Jay Dhaliwal, Michael Kelly
Nov 29, 2023 -

Folsom Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 25, 2023

I keep coming back! ! So that should speak for itself. Like Dave in service. Explains More

by SGBCLB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb. Wry pleasant driver. , Dave Wheller
Nov 28, 2023 -

Folsom Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 25, 2023

Not only a pleasant young man but very knowledgable about the new-for 2024 Encore GX including the phone app. Helped set everything up for us. More

by keithbladen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Sims
Nov 28, 2023 -

Folsom Buick GMC responded

Thank you so much for giving us the opportunity to earn your business, Keith. I will certainly pass the kind words along to the team. Please let me know if I can do anything further to help. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 25, 2023

As always, Folsom GMC service department continues to provide me with excellent service! On this visit, it was service advisor, Tina, who assisted me. She gives exceptional customer service with a friend More

by normreyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Long
Nov 28, 2023 -

Folsom Buick GMC responded

I appreciate your input. I'm glad to hear that you are consistently impressed with the service we offer here at Folsom Buick GMC. If there is anything more I can do for you please come back and see us any time! Take care! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

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