Folsom Buick GMC

Still going there This is the first time I have continued to use a dealership's service department after the warranty has expired. What more needs to be said. This is the first time I have continued to use a dealership's service department after the warranty has expired. What more needs to be said. More

They don't care The GM told me he would follow up wto this the issues I've been having and I've left him two messages over the past 10 days and have not heard from an The GM told me he would follow up wto this the issues I've been having and I've left him two messages over the past 10 days and have not heard from anyone that works here. They just want to sell you a car, as someone who runs a business this has been the worst 3 years of car ownership I've experienced. More

Service Outstanding service top to bottom. From the service techs that write it up to the mechanics who take care of the problem, this dept keeps your vehicle Outstanding service top to bottom. From the service techs that write it up to the mechanics who take care of the problem, this dept keeps your vehicle in tip top condition. More

Great Experience My husband was looking for a truck. We drove into the dealership and were greeted by a young salesman, Colby. He was great, very knowledgeable and if My husband was looking for a truck. We drove into the dealership and were greeted by a young salesman, Colby. He was great, very knowledgeable and if he didn't know the answer to a question, he found out the answer. My husband saw the truck he wanted, we told them what we wanted to pay, Colby asked his boss, Jamie Dennis, we drove away with our new truck an hour later. Great experience, great customer service and great truck. Thank you. More

Did not recieve what was promised customer for 20 years I will never return. promised feature in truck they never delivered highly dissatisfied. will go to Roseville for service. bad c customer for 20 years I will never return. promised feature in truck they never delivered highly dissatisfied. will go to Roseville for service. bad customer satisfaction More

Great customer service I have purchased four vehicles from this dealership because of the excellent customer service both in the buying process and the service. Both in th I have purchased four vehicles from this dealership because of the excellent customer service both in the buying process and the service. Both in the buying process and the service I love how they will accommodate with a loaner vehicle when your car is having warranty work done. Very impressed with the product so will keep coming back to this dealer More

Looooooove this Dealership! Nothing but pure perfection from this dealership, Rich and Kelly! We've done quiet a few transactions with Folsom GMC and Buick Dealership because of Nothing but pure perfection from this dealership, Rich and Kelly! We've done quiet a few transactions with Folsom GMC and Buick Dealership because of Rich specifically! Thank you for another great experience!!!!! More

outstanding service Have purchased 3 vehicles at Folsom GMC and one of the main reasons is their service department. They know what their doing and do not try to explain Have purchased 3 vehicles at Folsom GMC and one of the main reasons is their service department. They know what their doing and do not try to explain away what a problem might be. They really work at solving any issues that a customer has. They get you in and out, work with you to make your visit appositive experience. More

I was in the market for a low mileage car, and happened to find a Ford Crown Victoria with low - 34000 - mileage at Folsom GMC. Salesman assured me the car was "looked over by the mechanic" - and I could s to find a Ford Crown Victoria with low - 34000 - mileage at Folsom GMC. Salesman assured me the car was "looked over by the mechanic" - and I could see the oil and filter had been changed, so I assumed "the mechanic" had been under the car. After agreeing to a price far above NADA price (due to low mileage), I drove off happy with my car at that point. That soon vanished as I saw small oil drops in the driveway and smelled oil burning - not enough for smoke, just the odor. After some investigating, and getting the car on a lift, it was obvious that this car suffered from the dreaded Ford head leak. This should have be easily seen if the mechanic truly had "looked over" the car. Now faced with $2500 / $3000 worth of repairs, I decided to contact the dealer in hopes of a compromise. I spoke to the sales manager, and he promptly referred this issue and told me to call the owner. Well, after many calls - the owner was "out"; "in a meeting"; "away from his desk"; I realized i was not going to get a return call. All I was hoping for was that they would repair "at their cost" so to speak, and lowering my expenditure. I was willing to pay a fair share where the dealer really lost no money. I do know what "as-is" refers to, but there is the legal right and the moral right. It seems that this dealership is in business to separate you from as much cash as possible, then forget about you. I will never visit this business again, and if I can, I will endeavor to cost them far more in lost business than a reasonable compromise would have. More