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Flow Volkswagen of Asheville

Asheville, NC

3.7
350 Reviews

621 Brevard Rd

Asheville, NC

28806

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350 Reviews of Flow Volkswagen of Asheville

March 07, 2017

Terrible as usuall. The car actually came back acting worse tha. When i sent it in. They didnt check out the car at all, only replaced a part then said it was "fixed". More

by SBOWEN123B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Philip King, Charles Bishop, Zac Elkins, Brittany Courtney, Jack Thill
Mar 13, 2017 -

Flow Volkswagen of Asheville responded

Thank you for taking the time to write your review, we are truly sorry that you were unhappy with your service. The service team completed the fuel filter replacement as you requested and diagnosed the popping issue with the door. At that time they did a thorough evaluation of your vehicle and provided a list of additional repairs that you declined for this visit. If you are still having issues, we are happy to schedule another service for you.

March 06, 2017

Overpriced service department. I will never understand why anyone would bring a vehicle back to a dealership unless it was for warrantee work... I thought I would give it a try, bu More

by RichinFlatRock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles Bishop
Mar 13, 2017 -

Flow Volkswagen of Asheville responded

Thank you for your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the most informed maintenance decision. This information is in no way meant to scare our customers. We provide this information in order that you know all of the Volkswagen recommended services to keep your vehicle running for many miles and years to come. We also use only Volkswagen approved parts, so sometimes our costs are higher than you might find at a stand alone repair facility. We appreciate you bringing your Volkswagen to us and hope that we may have another opportunity in the future to showcase our commitment to providing exceptional customer service .

March 06, 2017

They are the best. I have been a customer of Volkswagen of Asheville since leasing my VW Rabbit from them in October of 2008. This includes over 21 oil changes, tires an More

by Christopher Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip King
March 03, 2017

Good Service. I had my car towed to dealer because check engine light was flashing. I was given a ride home by one of their drivers, My car was fixed promptly and More

by CWHITT0
Recommend Dealer
Yes
Employees Worked With
Charles Bishop
February 28, 2017

Thanks for helping us into a new lease! Harmony has been our dealership for the past three years and we have always had a good experience from the car buying process to coming back for maint More

by Jensowersporter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Nunn, Chris Nelson
February 26, 2017

Excellent Service From the first time I went in to look at the Alltrack, to the day I actually purchased one, I was treated with great care and respect. The sales team More

by jimkarin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Nunn, Josh Mitchell
February 22, 2017

Service experience The service was, as always, courteous and accommodating with regard to my physical needs. I will not go elsewhere for my VW service and highly recomm More

by BABYUSA313
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip King
February 21, 2017

From the smiling faces to the services received, all is good I have been pleased with both this dealership and all of their staff, they have all been a pleasure to deal with on all the occasions I've dealt with More

by salamander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Bishop
February 20, 2017

Very satisfied! The sales person, Freddy Snedden, was very responsive and credible. Made sure I met his sales manager, and also the service manager for VW. Chris Ne More

by Brevard resident
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Bishop, Chris Nelson, Freddy Snedden
February 20, 2017

Happy to have purchased a new VW here Elise was pleasant and the overall experience was low pressure and as enjoyable as car buying can be. I felt like I was being treated respectfully and More

by kjarrett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Lordman, Elise Bugg
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