Flow Volkswagen of Asheville

Friendly and sincere service, but, let down QC failures As noted in previous surveys, the service advisers are friendly and sincere in providing the best service experience. However, this in-warranty servic As noted in previous surveys, the service advisers are friendly and sincere in providing the best service experience. However, this in-warranty service (to replace an instrument cluster) took FOUR visits. One to diagnose the problem, another to install the replacement cluster (so, those two are reasonable and they did provide me with a loaner vehicle), but, two more visits to repair the damage caused by the technician to the HVAC vents and, yet another visit to re-program the spare key so it would work after the cluster replacement. On the fourth visit, I asked them to fill the windshield washer reservoir. They assure me it was filled, yet, when I returned home, it was still empty. So, over six hours of drive time for the four visits, time waiting, time scheduling, time completing these surveys, and my personal refilling of the reservoir. More

VW Beetle I have purchased two VW Beetles through this dealership. First one was in 2003 and the car is excellent and still functioning. My recent purchase wa I have purchased two VW Beetles through this dealership. First one was in 2003 and the car is excellent and still functioning. My recent purchase was 2016 Beetle in January of this year. I am very happy with it and the salesman, Ben, and all the people I have had contact with since my purchase. More

They are the best. I have been a customer of Volkswagen of Asheville since leasing my VW Rabbit from them in October of 2008. This includes over 21 oil changes, tires an I have been a customer of Volkswagen of Asheville since leasing my VW Rabbit from them in October of 2008. This includes over 21 oil changes, tires and other repairs. I have found this service department to be beyond first rate. They go above and beyond superior service every time, no matter which service adviser I work with. VW of Asheville has earned my loyalty. I would never consider going to another dealership or independent shop. More

Good Service. I had my car towed to dealer because check engine light was flashing. I was given a ride home by one of their drivers, My car was fixed promptly and I had my car towed to dealer because check engine light was flashing. I was given a ride home by one of their drivers, My car was fixed promptly and at a reasonable cost. More

Thanks for helping us into a new lease! Harmony has been our dealership for the past three years and we have always had a good experience from the car buying process to coming back for maint Harmony has been our dealership for the past three years and we have always had a good experience from the car buying process to coming back for maintainanice. The employees are attentive and keep our personal needs in mind. This time our salesperson Camelot was very knowlegeable and thorough in showing us around our new car which was greatly appreciated. He really wanted to make sure we purchased right car for us. More

Excellent Service From the first time I went in to look at the Alltrack, to the day I actually purchased one, I was treated with great care and respect. The sales team From the first time I went in to look at the Alltrack, to the day I actually purchased one, I was treated with great care and respect. The sales team took the time to show me the car and answer all questions, but they did not pressure me to make a purchase. Once I chose to purchase an Alltrack, both the salesman and sales manager made sure that I got exactly what I wanted and understood the car before driving off of the lot. Their friendly atmosphere has left me with a feeling that I can return with any questions and they will be happy to help me. This is my fourth VW car and with the way I have been treated at Harmony I would recommend them to my friends and family. More

Service experience The service was, as always, courteous and accommodating with regard to my physical needs. I will not go elsewhere for my VW service and highly recomm The service was, as always, courteous and accommodating with regard to my physical needs. I will not go elsewhere for my VW service and highly recommend Harmony Motors to any VW owner. More

From the smiling faces to the services received, all is good I have been pleased with both this dealership and all of their staff, they have all been a pleasure to deal with on all the occasions I've dealt with I have been pleased with both this dealership and all of their staff, they have all been a pleasure to deal with on all the occasions I've dealt with each of their friendly staff. More