Flow Volkswagen of Asheville

Excellent and Accomodating Service I took my car in for a recall notice that took a while to get the part; though no fault of the dealership. I was given a loaner car for the duration I took my car in for a recall notice that took a while to get the part; though no fault of the dealership. I was given a loaner car for the duration and the car was very nice to drive. I had to drive it out of town for a business meeting and there were no questions asked. More

Excellent service! Best service department that I have ever used and will continue to and will buy my next new Volkswagen there when I am ready for one. Best service department that I have ever used and will continue to and will buy my next new Volkswagen there when I am ready for one. More

Excellent experience buying my new GTI I had an excellent experience with Freddy while purchasing my new car. He was both helpful and informative while i was there and proved to be quite k I had an excellent experience with Freddy while purchasing my new car. He was both helpful and informative while i was there and proved to be quite knowledgable about the vehicle I was purcashing. More

Going the extra mile Our sincere thanks to Brent for finding the new car of our choice, and making the purchase process easy and pleasant. Brent is professional, knowledg Our sincere thanks to Brent for finding the new car of our choice, and making the purchase process easy and pleasant. Brent is professional, knowledgeable, and respectful. All our interactions with staff at VW of Asheville have been great and I would recommend others to visit this dealership. More

A friendly and most welcoming environment! Visiting a dealership to discuss a new vehicle is usually not on the top of one's list of favorite activities. However, things are much different at Visiting a dealership to discuss a new vehicle is usually not on the top of one's list of favorite activities. However, things are much different at VW of Asheville. Everyone is ready to help and I was treated as a valuable customer. Andrew Kirchmeyer is absolutely the BEST salesman I have ever worked with and I have purchased a lot of vehicles. He is professional, knowledgeable, attentive, and exceptionally kind. I would recommend him highly to anyone who wants to have a positive experience! James Lordman and Nate Nunn made the final steps of the process enjoyable. I will continue to be a customer as long as these employees are a part of the organization. More

Great Experience Went in for a used car and was given a even better deal that wasn't something you could pass up on a brand new car. Can't beat that! Went in for a used car and was given a even better deal that wasn't something you could pass up on a brand new car. Can't beat that! More

Great service- Quick transaction - Freddy was great and informative. I had a pleasant visit that ended in my purchasing a new vw golf 2017 S model. I will recommend this dealership to a Freddy was great and informative. I had a pleasant visit that ended in my purchasing a new vw golf 2017 S model. I will recommend this dealership to ally freinds that are in the market for a new vehicle. More

It's Complicated In Nov 2016, my beloved A4 was totalled. My husband and I immediately called Mike Woodard at Harmony who has sold us every car we've owned since we In Nov 2016, my beloved A4 was totalled. My husband and I immediately called Mike Woodard at Harmony who has sold us every car we've owned since we moved to Asheville 10 yrs. ago. This time he got us a great price on an A3 which we loved, and life was good again. However, 3 months later, the A3 was totalled and we were back on the phone to Mike, this time even more upset and in panic. Mike somehow worked his magic again and got us into an amazing, 2017 fully loaded Jetta for just a little more than our insurance check from the totalled A3. I should also mention that Mike had to do a good bit of soothing and calming of frazzled nerves during the process, which he managed with an impressive balance of kindness, warmth and professionalism. I also want to note that both Mike and James Lordman made sure that we were given all the financial benefits to the buyer that were being offered at the time which helped keep costs down and was greatly appreciated. If I'm sick, I call my doctor. If I total my car, I call Mike Woodard. Well done! Betsy McCormick More

Friendly and sincere service, but, let down QC failures As noted in previous surveys, the service advisers are friendly and sincere in providing the best service experience. However, this in-warranty servic As noted in previous surveys, the service advisers are friendly and sincere in providing the best service experience. However, this in-warranty service (to replace an instrument cluster) took FOUR visits. One to diagnose the problem, another to install the replacement cluster (so, those two are reasonable and they did provide me with a loaner vehicle), but, two more visits to repair the damage caused by the technician to the HVAC vents and, yet another visit to re-program the spare key so it would work after the cluster replacement. On the fourth visit, I asked them to fill the windshield washer reservoir. They assure me it was filled, yet, when I returned home, it was still empty. So, over six hours of drive time for the four visits, time waiting, time scheduling, time completing these surveys, and my personal refilling of the reservoir. More

VW Beetle I have purchased two VW Beetles through this dealership. First one was in 2003 and the car is excellent and still functioning. My recent purchase wa I have purchased two VW Beetles through this dealership. First one was in 2003 and the car is excellent and still functioning. My recent purchase was 2016 Beetle in January of this year. I am very happy with it and the salesman, Ben, and all the people I have had contact with since my purchase. More