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Flow Volkswagen of Asheville

Asheville, NC

3.7
350 Reviews

621 Brevard Rd

Asheville, NC

28806

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350 Reviews of Flow Volkswagen of Asheville

May 11, 2017

Wonderful experience!! I went to turn in my 2014 Passat TDI, and left with a new 2017 Passat SEL coming to the dealership within the next 4 days. It is just the car I wanted More

by LGCNEAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Smith, Camelot Melissas
May 07, 2017

Service department gave my wife the runaround When she took her flat into be fixed they said there is a special key needed to remove tire(?). The key was not in the car. We leased it new. Trie More

by RMARI61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Have no idea who attempted to help her.
May 22, 2017 -

Flow Volkswagen of Asheville responded

Thank you for taking the time to provide us feedback on your recent experience. We always strive to provide the best service to our guests, but sometimes miscommunication can occur. Though the vehicle was leased through us, it was transported from another dealer which had installed a locking lug kit on the wheels, so neither you nor we were expecting that situation. When you brought in the car, we recommended the purchase of a new locking lug key since it had been expressed to us on the phone that you could not locate yours. Luckily, the technician later found them, so there was no charge necessary even though by that point we had already swapped on your spare and replaced your lug nuts with non-locking ones. We hope to be able to serve you again in the future.

May 04, 2017

Very friendly and my salesman Camelot was extremely helpful. Would recommend anyone to the dealership and to ask for Camelot. Very helpful, went over everything with the car. Detail was great. And kept me update More

by RPWTHOMAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Smith, Camelot Melissas
May 04, 2017

Vw wow! One of the best dealerships I have every dealt with. True Pros as soon as you walk in the door. I wish they sold VW Trucks. More

by TMBMAB71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip King, Charles Bishop, Zac Elkins, Mark Kaye, Brent Curvin, Don Oakes, Josh Mitchell, Brittany Courtney, Freddy Snedden, Nicole Cushing, Deanna Marino, Jordan Patton, Camelot Melissas
May 03, 2017

Great service! I was trying to purchase a car while I was out of town to replace one that was recently involved in an accident where I was rear ended. They worked wi More

by TAGIIVW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Nunn, Charles Bishop, James Lordman, Freddy Snedden
May 02, 2017

A++ car buying experience Camelot Melissas was outstanding as my salesman. James the finance man was personable and efficient. Most finance people don't have a personality he More

by mike.zornig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Lordman
May 02, 2017

Couple of hiccups in the process, but not a bad experience. Jordan was very patient and informative, and will to ask for help when needed. Was willing to go that extra mile to provide me with an excellent car t More

by 1SENETRA
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles W. Schieren, Jordan Patton, Joel Smith
May 02, 2017

Great car buying experience I came in to get rid of my truck that was running poorly at the time and get a car that would better suit my needs. Camelot made the process as easy a More

by JT_CLIFTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Camelot Melissas , James Lordman
April 26, 2017

Service Very professional throughout the entire process. Had an issue with the radio, it was replaced. I had a loaner car during this time period. No problems More

by BIKERCRNA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
April 26, 2017

Excepional service and provided all the details. Very clean Excepional service and provided all the details about my warrantee, service required and was able to offer a great price. Very clean service center a More

by SHAWNSHANK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle, Charles Bishop, Brittany Courtney
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