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Flow Volkswagen of Asheville

Asheville, NC

3.7
350 Reviews

621 Brevard Rd

Asheville, NC

28806

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350 Reviews of Flow Volkswagen of Asheville

May 29, 2017

Easy and Friendly! Enjoyed working with Ben! Thank you for the no pressure approach; I knew what I wanted and walked away in a couple hours with the vehicle. Joel as More

by JMSKELTON1
Recommend Dealer
Yes
Employees Worked With
Ben Brendell, Joel Smith
May 26, 2017

Car Buying Made Easy We had bought a new Passat at Harmony this past October, only to have to have it replaced due to its recently being totaled. A carbon copy of our firs More

by CHEZMJZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Lordman, Freddy Snedden, Jordan Patton
May 19, 2017

New car purchase Everyone made our buying experience easy! Thank you! All of the people at the dealership were very helpful. We have used the service department for o More

by PAMKANGAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Patton, Joel Smith
May 17, 2017

Friendly, low pressure Freddy was very helpful, knowledgeable and genuine. We got the requisite amount of pressure via phone and text, but not so much that it felt abrasive. More

by SCOTTHUEBNER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Lordman, Freddy Snedden
May 17, 2017

Friendly service, no pressure. I've used Harmony Motors for maintenance and service in the past, and I'm happy to add purchasing a car to that experience. As always, I had friendly More

by LKFURST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Lordman, Camelot Melissas
May 17, 2017

Our second great buying experience We chose to get another TDI since they're such great vehicles for somebody who drives 32K miles per year. Service dept mentioned their availability. T More

by FWARTMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Lordman, Brent Curvin
May 17, 2017

No pressure, no bull This is the 3rd car we have bought from here, specifically from Brent. He is not your typical pushy, high pressure salesman. He is enthusiastic, well More

by NLC-White
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Lordman, Brent Curvin
May 11, 2017

Gets worse every time. I'm done I take my car in for it's routine annual state inspection and am not passed because my tint is now too dark. I say now because just one year ago I ha More

by DCEGELIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Someone else. I don't know his name.
May 16, 2017 -

Flow Volkswagen of Asheville responded

Thank you for taking the time to provide us feedback on your most recent visit. It is frustrating to have any issues with your vehicle--especially around inspection time. But much of the frustration we believe is due to some confusion which we would like to address. According to our records, as well as those of the NCDMV, we had never performed an inspection on this vehicle until the visit in question. You did bring us a different VW you owned back in 2015 for inspection, however--which may be the source of the confusion. Also, this was your second of two inspection visits with us recently. During your first visit, we explained that we could not pass your vehicle due to not only the window tint--but also an engine warning light on your dash. When you returned for the second time, the warning light had been addressed, but the window tint was still too dark. And when we explained the window tint was still too dark --as you said--you "raised" your voice and then "continued" when we asked you to not scream in the middle of our service area. We hope that such frustrations are temporary, and that after this clarification, we may continue to serve you in the future.

May 11, 2017

Excellent and friendly service :) I have now purchased 2 vehicles from Harmony Motors and have always had a wonderful service experiences there. Everyone has been kind and helpful whet More

by SCHODY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe , James Lordman
May 11, 2017

Great service from Express Lane Kyle Conwell was knowledgeable & efficient with my latest visit to the express lane service. He was also very helpful in sharing his personal experien More

by KATTCHRIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Conwell
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