Flow Toyota of Statesville

The staff at Toyota West were extremely courteous and willing to go the extra mile. We will definitely buy from them again in the future. willing to go the extra mile. We will definitely buy from them again in the future. More

Russell was great. He was not pushy and very helpful. Everything about this transaction was smooth. Love the car and would recommend them to everyone. Everything about this transaction was smooth. Love the car and would recommend them to everyone. More

I dealt with Russell Seward and Mike Gurley when I bought my 2009 Toyota Camry in August 2010. I appreciated their knowledge and professionalism at that time. I was interested in buying a new vehicle and I my 2009 Toyota Camry in August 2010. I appreciated their knowledge and professionalism at that time. I was interested in buying a new vehicle and I returned to Toyota West due to my past experience. Russell Seward impressed me with his knowledge of the new Camry. He took his time with explaining the details of the vehicle. I felt no pressure from Mr. Seward to buy a vehicle. Mr. Gurley was also very helpful when he explained the loan application, the terms and agreement for the sell of the vehicle. I would recommend Toyota West to anyone who is looking for a new or used vehicle. More

The whole experience from purchase agreement through payment options went great. Jerry did an expectional job finding a vehicle with the correct options at price we could afford. Also, Toyota West gav payment options went great. Jerry did an expectional job finding a vehicle with the correct options at price we could afford. Also, Toyota West gave us a fair trade in number on our old vehicle. Mike Gurley, Finance Director, clearly explained our finance option. There was no pressure from Jerry, Mike or the rest of the Toyota West Team. More

Cordell was very helpful in answering our questions and not pressuring us or rushing us into a decision. He was just the kind of person we needed to help us make a decision as to whether that car was for not pressuring us or rushing us into a decision. He was just the kind of person we needed to help us make a decision as to whether that car was for us! We felt like he was very honest with us about the questions we had. More

They were very helpful in helping me make the right decision about my next new vehicle, they explained differences among the vehicles. I never felt like I was going to be held hostage if I did not purc decision about my next new vehicle, they explained differences among the vehicles. I never felt like I was going to be held hostage if I did not purchase a vehicle from them. They encouraged me to explore all my options. After the purchase they have maintained contact to make sure that I know everything about my new vehicle. Great customer service. More

I had scheduled a test drive of a 2012 Highlander at I had scheduled a test drive of a 2012 Highlander at Toyota of North Charlotte for my wife at 10am Saturday morning (Dec. 17th). I woke up early tha I had scheduled a test drive of a 2012 Highlander at Toyota of North Charlotte for my wife at 10am Saturday morning (Dec. 17th). I woke up early that Saturday morning to review the latest inventories of four Toyota dealers I had traded emails with earlier that week. I was loking for a 4WD Blizzard Pearl, sand interior Limited with a few specific options. I did not want to hear about what was on the lot. Nothing had changed with the inventories and then I realized I had not contacted Toyota West in Statesville, NC that I drive by a couple of times a month. About 6:15am I sent an email to the dealership from their web page and then fixed a pot of coffee. By the time I had gotton back to my computer, I had received a reply from Anita Franks at 6:33am wanting to confirm contact information. At 7:05am Anita sent me an email saying she was out of the office and that an assoicate, Jerry Lambert, would be in contact soon. I then checked the inventory of Toyota West and found a Highlander in transit. It had extras I did not want and required options I wanted. Well, by 9am Jerry and I had talked and discussed the Highlander in Transit. That's when I learned about the Port accessory assembly operation. I scheduled the 10am test drive with Jerry and cancelled the test drive with the other dealer. The test drive went well and my wife was pleased. By noon we had a deal with the options we wanted. A couple of dealer options that were ordered would not be installed and our options would be. Toyota West accepted a Truecar.com price and offered me the trade price I wanted on my 2007 Toyota 4Runner. It was all too easy compared to many past arm westling events I have had with car dealers over the years! Jerry Lambert is low key and very professional. He displayed a passion for delivering what we wanted. Before I retired, I was responsible for numerous electrical distribution manufacturing plants that shipped $900 million in sales the year I retired. All employees knew the importance of having a customer oriented mindset, whether it was in sales, engineeing, manufacturing or service. We became the best in our industry which gave our businesses a significant competitive edge. If I was still in the business, I would be thinking about hiring Jerry. He is a valuable asset to Toyota West. And let's not forgot Anita who was monitoring her computer at 6am while on vacation. Her efforts that morning delivered a high potiential sale to Toyota West. I am sure I will tell friends this story numerous times and it may just deliver the dealership another sale. I look forward to seeing how the Service Department lives up to the high standard set by the sales organization. Dealer Rating 5+!!! Jerry Palmer Mooresville, NC More

Jerry very knowledgable, very helpful, and helped us put together a deal for our car. We will work with him in the future when we need another car. together a deal for our car. We will work with him in the future when we need another car. More

Toyota West seems to be a great dealership to work with, especially Cordell Hughes (our salesperson) because of their friendliness, excitement for the customer (making car purchase/ getting service) and all especially Cordell Hughes (our salesperson) because of their friendliness, excitement for the customer (making car purchase/ getting service) and all-around customer service. Thanks. More

Price was key, which is why I bought here. They beat the other four area dealers by $500+. Salesperson David Cardona was very familiar with the features of the Prius, He and finance guy Gurley stayed after other four area dealers by $500+. Salesperson David Cardona was very familiar with the features of the Prius, He and finance guy Gurley stayed after closing to make our car ready for us. More