Flow Subaru Winston-Salem

Horrible communication. Sold a vehicle to them a month ago. Payoff still not sent to bank. Numerous calls to Manager go un-returned. Stopped in and talked to manager personal Sold a vehicle to them a month ago. Payoff still not sent to bank. Numerous calls to Manager go un-returned. Stopped in and talked to manager personally who promised he would find out whats going on and call me back by 10 am the next day. No call, of course. Now they have the vehicle and I still am making payments on it. Not a very good experience when we thought about going to them to purchase a new vehicle. Will take our business elsewhere. More

18000 mile service Brought my 2017 Subaru Outback in for the 18000 mile service interval which included an oil and filter change along with a tire rotation. The work wa Brought my 2017 Subaru Outback in for the 18000 mile service interval which included an oil and filter change along with a tire rotation. The work was completed in a timely fashion and and I felt the cost of the service was fairly typical of what you'd pay at most dealerships. So far so good, will continue to utilize their service department until which time I feel I'm being cheated. More

Excellent Service and Consultants My needs for service on my 2017 Subaru Outback were quickly addressed with explanations of exactly what the service department would do. I was quickly My needs for service on my 2017 Subaru Outback were quickly addressed with explanations of exactly what the service department would do. I was quickly given a time for this service as well as when I could expect to pick up my Subaru. Both Matt Bibb and Jay were friendly and efficient. Thank you for a great experience! More

In for oil change for the first time I have just moved to Winston-Salem and this was my first time here. I had driven across country and requested an oil change and tire rotation. They d I have just moved to Winston-Salem and this was my first time here. I had driven across country and requested an oil change and tire rotation. They did my oil change but said that my tires were good and did not need rotation so I was not charged for this. They washed my car exterior and switched out a license plate cover per my request for free. They gave me a written exam sheet of all of the points that they checked on my car. I'll be back. More

Awful!! We purchased our used Subaru Outback Legacy a little over one year ago (1 year and 3 months to be exact). We have been very pleased with it. Only havi We purchased our used Subaru Outback Legacy a little over one year ago (1 year and 3 months to be exact). We have been very pleased with it. Only having really standard high-mileage oil changes when needed. 3 months ago, I had to replace the RT front wheel bearing. 3 weeks ago, our local mechanic says now the LT wheel bearing needs replaced. Now, we're over $500 in on wheel issues, so I ask our mechanic if this was something we were doing, or was it just due to the miles on the vehicle. He said he'd dig a little deeper for me and look. Found out my axle was installed improperly and all of the issues I was having were directly related to this. Now, this is a NAPA axle, so I get Subaru didn't do the work, but they sold me the vehicle with an improperly installed axle. They refuse to do anything to help me. The director of operations over the service center said they are only required "to turn the car on and make sure it works" before selling to someone. My advice, IF you go here to purchase, while on your test drive, drive that car right on over to your local mechanic and have it inspected ENTIRELY before purchasing. This dealership takes no pride in their service after the sale. Not to mention, I picked my car up after Flow inspected the axle, and was told I had another issue that needed to be fixed. They quoted $850 to fix. My local mechanic is fixing it for $150. A huge racket here and craps customer service!! The least they should've done would be to offer to split the repair cost to correct the axle. But no. This company has seriously fallen off since Vic stopped running things!! More

All Service Inquiries ignored trying to get Claim Status On May 19th I brought my 2015 Subaru Legacy in for some recall work. In addition to the recall work, I mentioned that some paint was chipping off on On May 19th I brought my 2015 Subaru Legacy in for some recall work. In addition to the recall work, I mentioned that some paint was chipping off on the rear bumper, in 2 places. The service rep took pictures and filed a claim with Subaru to see if they would cover the repairs of the paint chipping. At the time, the car was about a year old but was rarely driven (only around 1000 miles). I heard nothing back on the claim so I called on June 2nd, explained the situation, gave the service reps name and was told someone would get back to me with a status. No one did. On June 28th, I called again, spoke with someone else in the service department, explained about the claim and that no one had returned my call. She apologized, and said she would get back to me the next day. She never did. On July 1, I called again and asked to speak to a manager, and was directed to one. He did some checking while I waited on the phone, came back and said that the claim had been denied but he would check with a Sales Rep to see if they could override the denied claim. He said that due to the holiday, he would call me back on Tues., July 5th. He never did. I then submitted an inquiry, under customer service around July 17th, since I was getting no responses by phone after 3 tries. I detailed my experience, and provided an email contact. I have not received a reply of any sort to date. Subaru has my email, phone # and should have a complete record of the sale from a year ago but neglects to contact me in any way and has chosen to ignore every attempt I have made to resolve this issue. This was the first, and now, probably the last Subaru that I will own. More

Purchase of Subaru Foreztet I went on-line to find out about a Forester and was promptly contacted by a rep.,Anita Franks, who arranged my appointment at my convience. Austin Jof I went on-line to find out about a Forester and was promptly contacted by a rep.,Anita Franks, who arranged my appointment at my convience. Austin Joffe , the sales rep, did a great job answering my questions, showing me the features, and giving me pertinent information about safety features, including the Eyesight. I did not feel pressured into a decision before I had made up my own mind. It was a pleasant experience to work with him. More

Excellent Service, Knowledgeable Staff, Courteous, Professional, and Extremely Helpful. When you walk into Flow Subaru, you can immediately sense the professionalism of the employees. When you Professional, and Extremely Helpful. When you walk into Flow Subaru, you can immediately sense the professionalism of the employees. When you purchase from Flow Subaru, you are assured that they will help you with any problems from programming the garage door to the cell phone. This dealership sells you the car and when you drive away you know they are there to assist you with any problem that arises after the purchase. They do not mince words and pretend they care. They Do Care!!!!! This purchase was one of the most pleasant experiences of my lifetime car buying experiences as the employees worked with us and never once tried to pressure us into buying a more expensive car. They listened to us and worked to find exactly what we wanted. The Subaru sells itself and the salesman answered or found the answer to our every question. From the first salesman to the intelligent young man explaining the Bill of Sale and the paperwork, these Flow Subaru employees are experts. I was able to bring my dog into the showroom and TJ immediately brought out a big bowl of fresh water. I was offered water or a soda each time I walked through the door. Past Experience... I have had a similar great experience at another used car lot in my home town ...BUT... at another new car dealership..... each time I had a problem, I had to wait to see the "Wizard of Cars" behind the curtains. I was never greeted by the "Wizard of Cars". My concerns were taken to him via a salesperson but I never saw the "Wizard" face to face. I never got the problem fixed at the other dealer and my questions were never answered. Flow Subaru Experience.. Flow Subaru employees are never hiding behind the curtain.. The manager is out and about and it is so obvious that the Customer comes First!!!!!!!!!!!!!!!!!!!!!! I appreciated the fact that TJ was not hiding behind a curtain but was out, about, and always ready to help. I have since heard from others who have purchased from Flow Subaru that they are indeed the best of the best. Thank You Flow Subaru You have the "No Stress -Customer Friendly- No Pressure-Extremely Pleasant" method which definitely works for us.. I checked the USA and you can not top Flow Subaru Deals. They are Very Fair. More

After dealing with David on our last new car purchase, we knew who to call on for our next purchase. You can always expect great service and friendliness from the whole group at Flow Subaru. We brought our knew who to call on for our next purchase. You can always expect great service and friendliness from the whole group at Flow Subaru. We brought our two young boys along with us on this trip, which could have been a nightmare. David took the time to show the boys new ways to make knots out of rope which kept them entertained. Talked to them about Boy scouts and genuinely treated them like his own grand kids. Family oriented, friendly, honest and professional service. If you've not given these guys a chance, your missing out. More

I worked with David Hutton for about five months before we were ready to buy our first Subaru. David was always very kind and patient and he always followed through on what he promised. His sale was neve we were ready to buy our first Subaru. David was always very kind and patient and he always followed through on what he promised. His sale was never high pressured and he always wanted to make sure that my wife and I got exactly what we wanted. We took delivery about two months early of our factory ordered 2013 Subaru Outback Premium 6/MT and could not be more thrilled. If you are in the market for a Subaru, I would highly recommend seeing David Hutton of Flow Subaru. He and I have probably exchanged about 18 emails during this time, thanks to him keeping me up to date on the delivery and ordering details. Could not be happier with our buying experience. More