Flow Subaru Winston-Salem

One Great Experience After Another Everyone I came into contact with at Flow Subaru was delightful, helpful, and kind. The air of camaraderie at the Subaru dealership was contagious. Ev Everyone I came into contact with at Flow Subaru was delightful, helpful, and kind. The air of camaraderie at the Subaru dealership was contagious. Every single person went out of their way to, at the very least, acknowledge my presence with a smile. The deal was fair and, actually, made me realize how futile it is to go into a dealership with a badass attitude. The more I allowed the knowledgeable sales manager and his ace team to take the lead, the more perks they added on for my benefit. I don't know...maybe the stars were aligned just right, but I have a feeling that my experience wasn't unique, and that these folks really do care about putting a person in the right car without big financial add-ons or other negative surprises. I loved my moment of clarity regarding my trade-in and now fully understand the big picture; I appreciated the straight talk. All in all, it was a 10-star experience. Thank you, Flow Subaru team! PS - a friend just offered me $2,000 more for the Outback than I paid for it. I just laughed and recommended they visit you. More

Very pleasant experience. The service rep was very polite and accommodating. Comfortable waiting area. Did not wait an undue amount of time. I like the perk of a courtesy was The service rep was very polite and accommodating. Comfortable waiting area. Did not wait an undue amount of time. I like the perk of a courtesy wash! More

oil changed The service department did an excellent job, didn’t take too long. Had WiFi in waiting area with beverage and snacks. Usually dread getting oil chan The service department did an excellent job, didn’t take too long. Had WiFi in waiting area with beverage and snacks. Usually dread getting oil changed but will not dread it next time at Subaru dealership. More

Just good people selling gear cars! We have purchased two Subarus from Flow. Both times, the experience was pleasant, professiona, and hassle free! The sales people are honest and straig We have purchased two Subarus from Flow. Both times, the experience was pleasant, professiona, and hassle free! The sales people are honest and straightforward. We return regularly for service there, as well as body work. Always, the work is done quickly and correctly! We’ll be back! More

Lies, Steals & Cheats. I bought a new 2017 Impreza from Flow. In less than 13,000 miles have had the engine rebuilt twice. Car uses 1.5 quarts of oil every 1000 miles. Deale I bought a new 2017 Impreza from Flow. In less than 13,000 miles have had the engine rebuilt twice. Car uses 1.5 quarts of oil every 1000 miles. Dealer cheated on both oil consumption tests by overfilling crankcase 1.3 quarts. The car is getting returned to Subaru of America under lemon law. Dealership is overwhelmed with incompetence. More

Horrible communication. Sold a vehicle to them a month ago. Payoff still not sent to bank. Numerous calls to Manager go un-returned. Stopped in and talked to manager personal Sold a vehicle to them a month ago. Payoff still not sent to bank. Numerous calls to Manager go un-returned. Stopped in and talked to manager personally who promised he would find out whats going on and call me back by 10 am the next day. No call, of course. Now they have the vehicle and I still am making payments on it. Not a very good experience when we thought about going to them to purchase a new vehicle. Will take our business elsewhere. More

18000 mile service Brought my 2017 Subaru Outback in for the 18000 mile service interval which included an oil and filter change along with a tire rotation. The work wa Brought my 2017 Subaru Outback in for the 18000 mile service interval which included an oil and filter change along with a tire rotation. The work was completed in a timely fashion and and I felt the cost of the service was fairly typical of what you'd pay at most dealerships. So far so good, will continue to utilize their service department until which time I feel I'm being cheated. More

Excellent Service and Consultants My needs for service on my 2017 Subaru Outback were quickly addressed with explanations of exactly what the service department would do. I was quickly My needs for service on my 2017 Subaru Outback were quickly addressed with explanations of exactly what the service department would do. I was quickly given a time for this service as well as when I could expect to pick up my Subaru. Both Matt Bibb and Jay were friendly and efficient. Thank you for a great experience! More

In for oil change for the first time I have just moved to Winston-Salem and this was my first time here. I had driven across country and requested an oil change and tire rotation. They d I have just moved to Winston-Salem and this was my first time here. I had driven across country and requested an oil change and tire rotation. They did my oil change but said that my tires were good and did not need rotation so I was not charged for this. They washed my car exterior and switched out a license plate cover per my request for free. They gave me a written exam sheet of all of the points that they checked on my car. I'll be back. More

Awful!! We purchased our used Subaru Outback Legacy a little over one year ago (1 year and 3 months to be exact). We have been very pleased with it. Only havi We purchased our used Subaru Outback Legacy a little over one year ago (1 year and 3 months to be exact). We have been very pleased with it. Only having really standard high-mileage oil changes when needed. 3 months ago, I had to replace the RT front wheel bearing. 3 weeks ago, our local mechanic says now the LT wheel bearing needs replaced. Now, we're over $500 in on wheel issues, so I ask our mechanic if this was something we were doing, or was it just due to the miles on the vehicle. He said he'd dig a little deeper for me and look. Found out my axle was installed improperly and all of the issues I was having were directly related to this. Now, this is a NAPA axle, so I get Subaru didn't do the work, but they sold me the vehicle with an improperly installed axle. They refuse to do anything to help me. The director of operations over the service center said they are only required "to turn the car on and make sure it works" before selling to someone. My advice, IF you go here to purchase, while on your test drive, drive that car right on over to your local mechanic and have it inspected ENTIRELY before purchasing. This dealership takes no pride in their service after the sale. Not to mention, I picked my car up after Flow inspected the axle, and was told I had another issue that needed to be fixed. They quoted $850 to fix. My local mechanic is fixing it for $150. A huge racket here and craps customer service!! The least they should've done would be to offer to split the repair cost to correct the axle. But no. This company has seriously fallen off since Vic stopped running things!! More