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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
815 Reviews
Call Service Center (817) 438-1700

815 Reviews of Five Star Subaru of Grapevine - Service Center

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January 11, 2023

Great customer service. The service was fast and prompt. I only needed to show up and wait. More

by Kimmikeymike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2023 -

Five Star Subaru of Grapevine responded

Kimmikeymike, It is always great to hear from our Five Star Subaru guests! On behalf of Shantai, thank you for sharing your dealership experience. We look forward to addressing all of your vehicle questions at 817-438-1700. Don't hesitate to stop by or give us a call. Best Regards, Dylan Hulme, Service Director

January 07, 2023

5 Star Grapevine Subaru has the best Service Department. Mike always gets my car taken care of quicky, makes sure the service was done properly and all the requested service items were completed. I always More

by Nugrammi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Nugrammi! We appreciate serving you at Five Star Subaru. Any time you have care concerns or need our advice, let us know at 817-438-1700. We are here for you. Take Care, Dylan Hulme, Service Director

January 06, 2023

I was kept apprised of what to expect from the moment I arrived till I received my car. Excellent service. More

by lgwolters2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2023 -

Five Star Subaru of Grapevine responded

Lgwolters2, On behalf of Dyson and everyone at Five Star Subaru, thanks for rating your service experience. We want you to drive away happy every time you stop by. Between visits, give us a call at 817-438-1700. When you have care questions, we are here for you. Thank you, Dylan Hulme, Service Director

January 05, 2023

Always pleasant and thoroughly explains services. Very timely and communicative. They take care in their service, More

by Shannon H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Murray
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Jan 06, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Shannon, for taking the time to recognize Murray and the Five Star Subaru service department. It is important to our team to keep you fully knowledgeable about your Subaru's care. Give us a call at 817-438-1700 whenever you have questions. Safe travels! Best Regards, Dylan Hulme, Service Director

December 29, 2022

Extremely happy! Showed up without appointment and fit me in quickly. Jonathon was awesome. Very grateful for all of the effort. Was a pleasure. More

by Lkmeyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Crawford 5 stars
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Dec 30, 2022 -

Five Star Subaru of Grapevine responded

Lkmeyne, We value the opportunity to help with your vehicle care at Five Star Subaru. Thank you for recognizing Jonathan and our service center. We look forward to hearing from you in the new year at 817-438-1700. Safe travels and stay in touch! Best Regards, Dylan Hulme, Service Director

December 27, 2022

Outstanding customer service. Everyone was friendly and helpful. Very positive experience! Waiting area was very comfortable. More

by tacdocsm@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Crawford
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Dec 28, 2022 -

Five Star Subaru of Grapevine responded

Tacdocsm, We appreciate knowing your Five Star Subaru visit went well. Jon and Jonathan remain available at 817-438-1700. Don't hesitate to call between visits. Thank you for your review and business, Dylan Hulme, Service Director

December 16, 2022

Defective battery under warranty- Svc Tech took care of the issue without issue or appointment More

by imumble
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
4339 - Sean Roberts
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December 15, 2022

Excellent people , very helpful getting what you need done and letting you know how to get it done More

by gemmeshelter
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2022 -

Five Star Subaru of Grapevine responded

Gemmeshelter, Sharing our automotive advice is a priority at Five Star Subaru. When you need Mike, Johnnie, or my knowledge, we welcome your calls at 817-438-1700. Helping you stay informed about the care of your Subaru is the goal. Thank you, Dylan Hulme, Service Director

December 13, 2022

Clean comfortable waiting area. Excellent communication of work performed and work necessary. Excellent selection of coffee, tea, beverages and snacks while waiting. More

by Frederick
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nick Eyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tobias Awoniyi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Pipkin
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Dec 14, 2022 -

Five Star Subaru of Grapevine responded

Thank you, Frederick, for sharing your Five Star Subaru service experience. Communication continues to be key and we welcome additional questions at 817-438-1700. Let us know how we can help you enjoy your Subaru. Safe travels, Dylan Hulme, Service Director

December 10, 2022

Everyone was very friendly and knowledgeable I will always come back here for all my services. Thank you More

by Cryer.Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2022 -

Five Star Subaru of Grapevine responded

Thank you, Greg, for taking the time to rate your Five Star Subaru experience. Mike is very knowledgeable, so don't hesitate to call him at 817-438-1700 when you have vehicle concerns. We want you informed about the maintenance of your Lexus. Safe travels, Dylan Hulme, Service Director

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