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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
939 Reviews
Call Service Center (817) 438-1700

939 Reviews of Five Star Subaru of Grapevine - Service Center

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October 13, 2023

Excellent Service for my first visit to Five Star Subaru, Mike Ohanesian and everyone in that area are all top notch Stars! More

by ajb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren McCord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The gentleman at the parts desk was very gracious and sold me some minor Subaru being. Identified as Darren McCord but uncertain of name.
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Oct 13, 2023 -

Five Star Subaru of Grapevine responded

Ajb, We're thrilled you had an excellent first visit to Five Star Subaru! Mike Ohanesian and our service team are truly top-notch. Thank you for your kind words and call us any time at 817-438-1700. We are here to help you enjoy your car. Take care, Jake Ritter, Service Director

October 12, 2023

Easy to schedule; received timely reminder; convenient location; immediately met at service drive by friendly advisor; extremely clean facility; well stocked snack & lounge area; was updated with progres More

by JTP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
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Oct 12, 2023 -

Five Star Subaru of Grapevine responded

JTP, We're thrilled you had such a positive experience at Five Star Subaru! From scheduling to completion, we aim to make it easy and convenient. Thank you for choosing us, and we look forward to hearing from you again at 817-438-1700. Safe travels, Jake Ritter, Service Director

October 07, 2023

Five Star Subaru has become my go-to dealership for service on my car. They are always friendly and prompt and stay in touch and they haven’t tried to suggest any totally unneeded services More

by CindyH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Cindy, for rating your Five Star Subaru service visit and for your continued loyalty! Please let us know when we can help again at 817-438-1700. Don't hesitate to reach Deion or me. Best regards, Jake Ritter, Service Director

October 06, 2023

Easy to book appointments and they continue to provide the best customer service. Any and all concerns are always addressed promptly. We’re very happy with the Subaru Grapevine. More

by sony.sunny11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2023 -

Five Star Subaru of Grapevine responded

Sony.sunny11, Thank you for your kind remarks and great feedback about your Five Star Subaru service visit. Mike is committed to delivering outstanding customer service, and you can consistently expect excellent care for yourself and your car. Connect with our team again at 817-438-1700. Safe travels, Jake Ritter, Service Director

October 04, 2023

Top grade customer service from Five Star Subaru! Much appreciated and thankful for clean car More

by Danette1229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Five Star Subaru of Grapevine responded

Danette1229, Thanks for allowing the Five Star Subaru service team to care for your car. Reach Lauren and our techs between visits at 817-438-1700. We are here to address all of your vehicle concerns. Safe travels, Jake Ritter, Service Director

October 04, 2023

Always great service! Great waiting area with snacks, water, soda and coffee! I will continue to buy from them. More

by Jen641
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Jen641, for servicing your car at Five Star Subaru. Mike, Deion, and I look forward to helping you with all your automotive needs in the future. If you have any questions or concerns, please don't hesitate to contact us at 817-438-1700. Take care, Jake Ritter, Service Director

October 04, 2023

I enjoy bringing my vehicle to this location for maintenance. Phenomenal customer service. Collin H and Sean Roberts kept me in the loop which I really liked because I knew what was going on with my More

by Vi M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin H
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Oct 05, 2023 -

Five Star Subaru of Grapevine responded

Vi, We enjoy seeing you at Five Star Subaru! Thank you for endorsing our service team and please reach Sean, Collin, or me at 817-438-1700 with vehicle concerns any time. We are here to help in any way we can. Best regards, Jake Ritter, Service Director

October 02, 2023

Took care of us when we bought one and now services also been very helpful More

by Manuel.tim1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Alexander-Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Five Star Subaru of Grapevine responded

Manuel, Thank you for your commitment to Five Star Subaru. We are grateful to serve in you both our sales and service departments. When you need assistance with any automotive-related concerns, please don't hesitate to reach out to us at 817-438-1700. Our dedicated team is always here to help. Safe travels, Jake Ritter, Service Director

September 24, 2023

Jess who sold me my car was awesome. Best car buying experience ever. Best service from the whole dealership. More

by dastondastonee8999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2023 -

Five Star Subaru of Grapevine responded

Thank you, datsondastonee899, for continuing to choose Five Star Subaru. Jess, Deion, and our entire team are here to help you enjoy your car. Call us any time at 817-438-1700. Take care, Jake Ritter, Service Director

September 23, 2023

Great service, fast service and friendly service! ! I will definitely bring my vehicle back to Five Star Subaru!!! More

by robert
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Pipkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2023 -

Five Star Subaru of Grapevine responded

Robert, We always appreciate hearing from our Five Star Subaru service customers. Thank you for taking the time to share your feedback. We look forward to scheduling future appointments at 817-438-1700. Take care, Jake Ritter, Service Director

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