Five Star Subaru of Grapevine - Service Center

Excellent! !!!!!!!!!’your Service is Exceptional!!!!and has been great over the last 4 plus years I have depended on you to take great care of the service on my !!!!!!!!!’your Service is Exceptional!!!!and has been great over the last 4 plus years I have depended on you to take great care of the service on my 2018 Outback!! Thank you More

This dealership excels in customer service! They go out of their way to be sure all your concerns are addressed and the service or maintenance is explained and easily understood. They balance They go out of their way to be sure all your concerns are addressed and the service or maintenance is explained and easily understood. They balance the keeping you safe/ car well maintained and budgeting the order of what needs to be done first. I appreciate their desire to maintain this level of service. More

Service Managers and Techs do a great job. Car was clean and ready within the promised time. Car was clean and ready within the promised time. More

Anthony was super; he explained what Whenever you hear the word 'recall' you become aware that your vehicle might not be as safe as you believed it to be. Anthony, the service techs and the Five Star Suba the word 'recall' you become aware that your vehicle might not be as safe as you believed it to be. Anthony, the service techs and the Five Star Subaru team have my thanks that I feel secure once again driving my Subaru Ascent. Thank you! More

Super service with a friendly smile. Prompt and thorough. On top of that, my car was cleaned...😁 Prompt and thorough. On top of that, my car was cleaned...😁 More

The best customer service have had in a long time. I bought this Subaru at this very location in 2017. I was living in Sunnyvale after I purchased the vehicle so I’ve used the Subaru near my work. I’v I bought this Subaru at this very location in 2017. I was living in Sunnyvale after I purchased the vehicle so I’ve used the Subaru near my work. I’ve missed the customer service from Grapevine. It’s nice to be back. More

Very efficient and fast service. The STARLINK feature is excellent snd the customer service was exceptional. The STARLINK feature is excellent snd the customer service was exceptional. More

Very clean light and airy beautiful waiting area great snack bar. Ryan my service advisor is awesome. Love my Sudaru! snack bar. Ryan my service advisor is awesome. Love my Sudaru! More

Understand that it is hard to get good employees, but you need more employees/service techs/service writers. I should never be on hold for 20 minutes and then asked to leave my name and number for a call bac need more employees/service techs/service writers. I should never be on hold for 20 minutes and then asked to leave my name and number for a call back. I had a flat and after having star link change the tire needed to know if they could get me in that Saturday. I ended coming in Monday to get the tire replaced and that experience was outstanding. More

Good customer service , staff numbers are great , finish the service on time even i don’t have a appointment I haven’t waited for a long time they finish it on time good job the service on time even i don’t have a appointment I haven’t waited for a long time they finish it on time good job More