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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
939 Reviews
Call Service Center (817) 438-1700

939 Reviews of Five Star Subaru of Grapevine - Service Center

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November 07, 2023

Great service and usually fast for easy maintenance. Very attentive service personnel with your time in consideration. More

by Myraharrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2023 -

Five Star Subaru of Grapevine responded

Myraharrison, Thank you for your loyal support and for making Five Star Subaru your preferred dealership. Your kind words are greatly appreciated, and we're thrilled to be your go-to choice for automotive service. Reach us at 817-438-1700 with vehicle questions. We are here for you. Take care, Jake Ritter, Service Director

November 04, 2023

The service was great and the customer service was very helpful and professional. My sales person greeted me and chatted with me as well. Excellent experience More

by jw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2023 -

Five Star Subaru of Grapevine responded

Jw, We are delighted to hear that you had a great service experience at Five Star Subaru. Our commitment to excellent customer service is paramount, and it's wonderful to know that you found our team to be helpful and professional. If you ever require further assistance or have any more feedback to share, please don't hesitate to reach out to 817-438-1700. Thank you for choosing Five Star Subaru! Best regards, Jake Ritter, Service Director

October 27, 2023

The service department is top notch. Advisors are friendly. Technicians are knowledgeable. Everyone I come in contact with is stellar! More

by ryanmurray1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob Ritter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Pipkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sabin Sharon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
D'Mitri Manivanh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2023 -

Five Star Subaru of Grapevine responded

Ryanmurray1, Thank you so much for taking the time to share your fantastic feedback with us. We're thrilled to hear that you've had such a positive experience at Five Star Subaru. Our advisors and technicians take great pride in delivering top-notch service, and it's wonderful to see so many names on your list of recognition. We look forward to scheduling future appointments at 817-438-1700. In the meantime, enjoy your ride! Sincerely, Jake Ritter, Service Director

October 26, 2023

Great service and knowledgeable personnel. Kept me informed thru the process. No issues ..Great dealership More

by nana13sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2023 -

Five Star Subaru of Grapevine responded

Nana13sandy, Thank you for recommending Five Star Subaru! Your support means a lot to us, and we're here to provide exceptional service when you are in need of future vehicle care. Reach Jose or me at 817-438-1700. We really look forward to seeing you and your Subaru again. Take care, Jake Ritter, Service Director

October 21, 2023

Service team is excellent. They are always courteous and eager to help. Highly recommend them. More

by drcoole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2023 -

Five Star Subaru of Grapevine responded

Drcoole, It is great to hear you found working with Mike and the Five Star Subaru team a 5-star experience. Between visits, dial us at 817-438-1700 with questions. We are at your service throughout your entire journey as a Subaru owner. Thank you, Jake Ritter, Service Director

October 21, 2023

Extremely courteous and efficient service for oil change visit. Appreciate communication on status of my vehicle. More

by SubX3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2023 -

Five Star Subaru of Grapevine responded

SubX3, We strive to ensure your satisfaction, and we're thrilled to hear that we met your expectations during your service visit to Five Star Subaru. Reach Jose and our service techs at 817-438-1700. When you have concerns about your vehicle, let us know. Thank you, Jake Ritter, Service Director

October 21, 2023

Everyone is very courteous and friendly. My car was ready in the timeframe as advised. More

by quilter09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2023 -

Five Star Subaru of Grapevine responded

Thank you, quilter09, for choosing Five Star Subaru for your vehicle care. Timely service is the goal. We hope to hear from you again at 817-438-1700. Safe travels, Jake Ritter, Service Director

October 19, 2023

Always pleasant and mindful of time. Easy to Make appointments and nice to have snacks and drinks More

by Orfam7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2023 -

Five Star Subaru of Grapevine responded

Orfam7, Thank you for choosing Five Star Subaru, we look forward to serving you in the future. If you ever need assistance or have any questions, feel free to reach out to 817--438-1700. Your satisfaction is our priority. Take care, Jake Ritter, Service Director

October 18, 2023

Exceptional experience as usual! I’ve been a happy Subaru customer since 2019 and don’t have any plans to ever take my business somewhere else. The service team has me in and out wit More

by jakaybe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Alexander-Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis
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Oct 19, 2023 -

Five Star Subaru of Grapevine responded

Thank you, jakybe, for rating your Five Star Subaru service visit. We understand the importance of a seamless and informative experience for our customers. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out to 817-438-1700. We're here to help, and we look forward to serving you again whenever you need us. Safe travels, Jake Ritter, Service Director

October 13, 2023

Cleanest, most friendly, most professional dealership in Tarrant County. That’s why we drive an hour one way to go there. More

by Jake62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Jake62, for choosing Five Star Subaru for your car's care. We're glad you had a positive experience and appreciate this recommendation. Reach Jose and our team at 817-438-1700 any time. Safe travels, Jake Ritter, Service Director

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