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Five Star Subaru of Grapevine - Service Center
Grapevine, TX
815 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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815 Reviews of Five Star Subaru of Grapevine - Service Center
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March 23, 2023
Service was great. No issues. I would recommend this dealership to anyone I know. They are the best. There name is not only what is 5 star so is there service. No issues. I would recommend this dealership to anyone I know. They are the best. There name is not only what is 5 star so is there service. More
by madkor
Employees Worked With
Jose Zambrana
March 20, 2023
The customer service we received at the time of purchasing the car was awesome from our sales guy to the finance guy!!! However the SERVICE DEPARTMENT needs some work in their customer service! purchasing the car was awesome from our sales guy to the finance guy!!! However the SERVICE DEPARTMENT needs some work in their customer service! My sons car has been in the shop for a week now with no input from them as to what’s wrong with the car. No diagnostic has been done on it and the service team has tried to push for us to go somewhere else. I mean, who does that? Pushing a paying customer out the door? Believe me, we would gladly go somewhere else after this mess but unfortunately there is much lower deductible on our extended warranty to bring the car to this dealership. I guess they forgot to mention, good luck on trying to get them to work on your car! I understand being busy and being backlogged but after a week of being in there it would be nice to at least have an idea of what’s wrong with it and if it will be covered under warranty. Not everyone has just another car to use lying around and no big deal that your other is in the shop! No, it’s very stressful not knowing how you’re going to get to work everyday. This just seems to me to be poor customer service, first trying to push someone out the door and second having to wait so long to at least get the diagnostic done so we know what we’re dealing with. More
by Sarahfelts36
Employees Worked With
Unknown
March 12, 2023
They are very timely and provide great service to their customers! They are the best. customers! They are the best. More
by Lee4814
March 11, 2023
Got My Chevy Silverado oil change. Everything thing was awesome , got it done in a timely manner Everything thing was awesome , got it done in a timely manner More
by cooper75067
March 11, 2023
I would like to just show my appreciation for the over service I received from Five Star Subaru of Grapevine and Johnnie Taylor, service advisor, he was awesome. My vehicles issues we addressed and fixed. service I received from Five Star Subaru of Grapevine and Johnnie Taylor, service advisor, he was awesome. My vehicles issues we addressed and fixed. I am pleased with the over service I received from Five Star Subaru of Grapevine. More
by Ramirezmario2686
Employees Worked With
March 07, 2023
We bought our 2018 Subaru at 5 Star Subaru in Grapevine five years ago. That whole process was the best of many years of car buying and the service department has been very professional, and friendly. I st five years ago. That whole process was the best of many years of car buying and the service department has been very professional, and friendly. I still love my car and plan to have it for many more years snd will always deal with 5-Star. More
by Patichenor
Employees Worked With
February 27, 2023
Yet another swift and enjoyable experience at 5 star Subaru of grapevine! Service was completed in a timely manner and while I was waiting, I managed to speak to Cameron about ordering a Subaru for my m Subaru of grapevine! Service was completed in a timely manner and while I was waiting, I managed to speak to Cameron about ordering a Subaru for my mother-in-law. Taylor was incredibly accommodating in the waiting area and made sure I was taken care of! I love my subi family! More
by jakaybe
February 26, 2023
Friendly, knowledgeable, quick but thorough, and would go back. They have done quality work every time I go. back. They have done quality work every time I go. More
by emichaelsofikitis
February 24, 2023
Super easy and fast service, amazing snack bar with lots of choices to keep you preoccupied while you wait! Lol of choices to keep you preoccupied while you wait! Lol More
by Dante
