Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
938 Reviews
Call Service Center (817) 438-1700

938 Reviews of Five Star Subaru of Grapevine - Service Center

Sort by
December 03, 2023

Service manager Mike was friendly and professional. We had a 60,000 mile service on our 2017 outback. We had the steering links replaced and a four wheel alignment done. All service items were complete More

by mikekluge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Five Star Subaru of Grapevine responded

Mike, Thank you for your kind words and continued business! We're thrilled to hear that you received great service from Mike and the Five Star Subaru service team. When we can be of further help, please reach out to 817-438-1700. We will be ready to help. Take care, Jake Ritter, Service Director

December 01, 2023

They diagnosed the problem and fixed it. It took a while, but within the predicted time. The staff is nice and the waiting room is comfortable. More

by RJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2023 -

Five Star Subaru of Grapevine responded

RJ, On behalf of Jose and the entire Five Star Subaru service team, thank you for rating our work. When you have future vehicle maintenance or repair concerns, we hope you call 817-438-1700. Safe travels! Thanks again, Jake Ritter, Service Director

November 29, 2023

Very pleased. Had 9:00 appointment and was out by 10:30. Courteous & very helpful. More

by Judith.otto
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob Ritter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Five Star Subaru of Grapevine responded

Judith, At Five Star Subaru, we focus on customer satisfaction and timely service. Thank you for your high marks and don't hesitate to call us at 817-438-1700. Any time you need our vehicle advice, we are here for you. Best regards, Jake Ritter, Service Director

November 29, 2023

Five Star Subaru is fantastic! The staff is super friendly and helpful. They helped me find the perfect Subaru, explained everything clearly, and made buying a breeze. Great servic More

by Majid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Hooman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Alexander-Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mirbahaeddin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Majid, for taking the time to endorse the processes at Five Star Subaru. It is important that we continue to stay in touch. Let us know when you need our vehicle advice at 817-438-1700. We want to make certain you fully enjoy your Subaru. Best regards, Doug Laymon, Sales Manager

November 25, 2023

They were on time and were very polite. It was a comfortable place to wait. More

by Ecfldf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Five Star Subaru of Grapevine responded

Ecfldf, We value the chance to welcome you to Five Star Subaru. Keeping you knowledgeable about your vehicle's care is important. Any time you need our advice, please call 817-438-1700. We will be ready to assist you. Thank you, Jake Ritter, Service Director

November 24, 2023

5 star always professional and on time. Courteous service from everyone there. Would highly recommend. More

by mbrockpers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2023 -

Five Star Subaru of Grapevine responded

Mbrockpers, Thank you for choosing Five Star Subaru for your automotive needs. We value your patronage and look forward to welcoming you back in the future. When your car is in need of services, please reach Jose and our team at 817-438-1700. Best regards, Jake Ritter, Service Director

November 24, 2023

Colin explained all the services to be performed during the 18K mile visit plus reviewed the cost of the extra stuff I wanted. Did a great job. More

by wausaugulfcoast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Housknecht
Report | Print
Nov 25, 2023 -

Five Star Subaru of Grapevine responded

Wausaugulfcoast, We appreciate you at Five Star Subaru. Whenever you need Colin's knowledge, stop by or call 817-438-1700. We want to always be your first call for auto needs. Thank you, Jake Ritter, Service Director

November 23, 2023

Jose Zambrana was absolutely wonderful. He went above and beyond and made sure I had a loaner car as well as being very helpful. More

by Aeroguy20152019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Lanphouthacoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 18, 2023

There were no serious problems. Most issues were caused by delays due to test equipment failure. More

by Jmbolles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2023 -

Five Star Subaru of Grapevine responded

Jmbolles, We appreciate helping you with your auto care at Five Star Subaru. Let us know when you have maintenance questions at 817-438-1700. We look forward to hearing from you again. Thank you, Jake Ritter, Service Director

November 18, 2023

Every time I go in for service, Jose is super friendly and fast to greet my husband and I. He is constantly updating us and stays on top of everything. Very knowledgeable! More

by Stephanie8123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Stephanie8123 for taking the time to rate your Five Star Subaru service visit. Between appointments, reach Jose and our techs at 817-438-1700 with vehicle questions. We are here to help you enjoy your Subaru. Safe travels, Jake Ritter, Service Director

1
...
32
33
34
...
94