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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
815 Reviews

815 Reviews of Five Star Subaru of Grapevine - Service Center

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April 05, 2023

Great service , great teams and a great dealership. They are always helpful whenever we have a problem. We bought our Outback there and would never take it anywhere else. We have recommended them to al More

by Maryann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Alexander-Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Azrael Cavazos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corbin Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

Five Star Subaru of Grapevine responded

Maryann, How very nice of you to recognize so many Five Star Subaru sales and service team members. It is our goal to make every dealership experience to be informative and enjoyable. Reach Mike and our techs at 817-438-1700 whenever you need vehicle advice. We are here for you and wish you safe travels. Thank you, Jake Ritter, Service Director

April 05, 2023

Mike, the service advisor, went out of his way to get my car fixed even though I had no appointment. Very happy. More

by Tborud111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Tborud111, for taking the time to recommend Mike and the Five Star Subaru service department. Sharing vehicle knowledge is only a phone call away. Reach Mike and our techs any time at 817-438-1700. We are here for you! Thanks again, Jake Ritter, Service Director

April 05, 2023

Always professional and kind. The new band to attach the number to the key was difficult to remove More

by Jsp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Five Star Subaru of Grapevine responded

Hello Jsp, We appreciate knowing the Five Star Subaru service team took good care of you. We hope you count on us again for future vehicle issues. Reach out to 817-438-1700 any time. Thank you, Jake Ritter, Service Director

April 05, 2023

Fast friendly service, clean and outstanding customer experience. Best deals overall and thank goodness for the car wash too! More

by Sarah.Rae.dow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose and Katy
Apr 06, 2023 -

Five Star Subaru of Grapevine responded

Hello Sarah, We appreciate you at Five Star Subaru and thank you for your kind endorsement. Our service team remains available for your questions at 817-438-1700. We want you comfortable and knowledgeable about your car. Thanks again, Jake Ritter, Service Director

April 03, 2023

I’ve waited for hours at other dealerships for a simple oil change. That's with an appointment. Here, I scheduled it, got in, got it done, and was gone in an hour. More

by KerryVelazquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Five Star Subaru of Grapevine responded

Welcome to Five Star Subaru, Kerry! When Johnnie or I can be of further service, please reach us at 817-438-1700. We are here to help you enjoy your Subaru. Thank you, Jake Ritter, Service Director

March 30, 2023

Very friendly and great service. Our 7 year old forester sparkles after car wash and oil change More

by Ccharosbu
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Five Star Subaru of Grapevine responded

Hello Ccharosbu, Thank you for taking the time to rate Johnnie and Five Star Subaru. Customer satisfaction is a huge priority and we remain available at 817-438-1700. Let us know how we can help you continue to enjoy your Subaru. Take Care, Jake Ritter, Service Director

March 30, 2023

Michael O was the epitome of customer service excellence! He was more than our service advisor, He was our advocate . He was aware this car IS our job as an Oversize Load Pilot Car & texted us to keep us up More

by Gigididit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Gigididit! We appreciate knowing your Five Star Subaru service with Mike went well. We hope you count on us again for future care needs. Call us at 817-438-1700. Best Regards, Jake Ritter, Service Director

March 27, 2023

Johnnie went above & beyond to get my car in for servicing. I was in and out & he made sure I knew how to get in touch with him while I waited. I love the service I get at Five Star Subaru in Grapev More

by d2davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2023 -

Five Star Subaru of Grapevine responded

D2davis, It is great to know Johnnie and the Five Star Subaru service team took such good care of you. Complete customer satisfaction is always the goal. Whenever you have vehicle concerns, give us a call at 817-438-1700. We appreciate sharing our knowledge with you. Thank you, Jake Ritter, Service Director

March 24, 2023

Welcoming, comprehensive, sincere, professional, compassionate, prompt, make me feel like the family and that’s great More

by mcochran2949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Five Star Subaru of Grapevine responded

Mcochran2949, Thank you for the list of kind words in your review. We value the chance to help with your vehicle needs at Five Star Subaru. Reach Johnnie and our techs at 817-438-1700 when you need future service. Take Care, Jake Ritter, Service Director

March 23, 2023

I couldn't be more pleased by the service work and the treatment I receive each and every time I bring my car in. It's truly Five Star. More

by David C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Five Star Subaru of Grapevine responded

Thank you for choosing Five Star Subaru for your vehicle's care, David. Your loyalty to our service team and center is greatly appreciated. Mike, Johnnie, and I can be reached at 817-438-1700 when you have automotive questions. Don't hesitate to call on us again. Safe travels, Jake Ritter, Service Director

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