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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
831 Reviews

831 Reviews of Five Star Subaru of Grapevine - Service Center

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June 13, 2023

5 Star Subaru of Grapevine's service department is off the chart in excellence, customer satisfaction and compassion. Mike Ohanesian was especially helpful and went to great extents to make my experience More

by Knightgw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Five Star Subaru of Grapevine responded

Hello Knightgw, We are truly honored to have earned your trust and recommendation at Five Star Subaru. When you have future care concerns, we hope to hear from you at 817-438-1700. Safe travels and call on us any time. Take Care, Jake Ritter, Service Director

June 10, 2023

Good customer service. Friendly and clean break area . Staffs are good and professional. I am very happy More

by Thanh_lai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2023 -

Five Star Subaru of Grapevine responded

Hello Thanh_lai, We appreciate your trust and support at Five Star Subaru, and we'll continue to go above and beyond to make your automotive experience exceptional. Reach Dyson and our techs at 817-438-1700 with vehicle questions any time. Thank you for your review and business, Jake Ritter, Service Director

June 10, 2023

I've been to this dealership twice for my car services, and I was very pleased with the friendliness and courteous of the service staffs. Also, the waiting time was not bad at all compared with other deale More

by Jackie Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin McCabe
Jun 10, 2023 -

Five Star Subaru of Grapevine responded

Hello Jackie, Thank you for returning to Five Star Subaru. Customer satisfaction is our top priority, and your positive rating motivates us to continue delivering the highest level of service to all our valued customers. Call Benjamin and our techs at 817-438-1700 any time you have questions about your car. Take Care, Jake Ritter, Service Director

June 06, 2023

Tech,Sabin, answered my questions and provided advice. Service performed competently & conscientiously. Service advisor, Johnny understood my requests and fulfilled them. Pleased to see several older empl More

by CJ
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Singuluri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabin, technician/mechanic*****
Jun 07, 2023 -

Five Star Subaru of Grapevine responded

Hello CJ, Thank you for choosing Five Star Subaru and for sharing your feedback. We look forward to serving you again in the future and providing you with the same level of excellence that you have come to expect from us. If there is anything else we can do to further enhance your experience or assist you in any way, please do not hesitate to reach out to 817-438-1700. Your satisfaction is our utmost priority, and we are committed to exceeding your expectations. Sincerely, Jake Ritter, Service Director

May 31, 2023

5 Star Subaru has the best customer service ever. Always happy to help, they keep snacks and drinks for their customers, and you can stop by and they will wash your car for free. Everyone is always s More

by shari.k.henson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Five Star Subaru of Grapevine responded

Hello Shari, We are thrilled to hear that you had a great experience at Five Star Subaru and that our team provided you with exceptional service. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. Count on us at 817-438-1700 when you have vehicle care concerns. Thank you for your business and review, Jake Ritter, Service Director

May 27, 2023

I always service my cars with Five Star. Always great service will definitely come back again. More

by DLAYMON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ritter
May 27, 2023 -

Five Star Subaru of Grapevine responded

Hello DLAYMON7, Thank you so much for taking the time to share your positive experience at Five Star Subaru! We are thrilled to hear that our service team provided excellent vehicle and customer care. We truly appreciate your business and look forward to serving you again in the future. Call on us anytime at 817-438-1700. Best Regards, Jake Ritter, Service Director

May 25, 2023

Everyone was very nice today and pleasant asking if you need anything plus they did a great job More

by Cjockie50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Five Star Subaru of Grapevine responded

Cjockie50, The entire team at Five Star Subaru wants your visits to the dealership to be welcoming. When you need future services, call on Mike at 817-438-1700. We are here to help you enjoy your Subaru. Thank you, Jake Ritter, Service Director

May 24, 2023

I want thank the service crew of subaru Grapevine for resolving the issue I had with my head unit. Anthony not only was helpful,but also went above, and beyond suggesting to perform an update for it. I More

by KIRAYAMATO79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Pipkin,an Dimitri Mvanhani
May 24, 2023 -

Five Star Subaru of Grapevine responded

KIRAYAMATO79, We want to thank you for choosing Five Star Subaru! Any time you need our vehicle care advice, reach Anthony or me at 817-438-1700. Helping you understand and enjoy your Subaru is a priority. Thanks again for your recommendation and business. Best Regards, Jake Ritter, Service Director

May 23, 2023

Everyone is very attentive, caring and friendly, I am always happy with the service at this dealership! More

by Ponddale84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
May 23, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Ponddale84, for taking the time to review your Five Star Subaru service experience. Jason and our team welcome additional questions at 817-438-1700. Safe travels and we hope you count on us again. Best Regards, Jake Ritter, Service Director

May 22, 2023

Best customer service in town! Jose models the Subaru vision -show love and respect to all people at every interaction! More

by Jesseplata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrano
May 23, 2023 -

Five Star Subaru of Grapevine responded

Hello Jesseplata, We appreciate serving you at Five Star Subaru. Thank you for recognizing Jose and our service center. Call on us again at 817-438-1700. We look forward to seeing you. Safe travels, Jake Ritter, Service Director

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