Back

Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
937 Reviews

937 Reviews of Five Star Subaru of Grapevine - Service Center

Sort by
January 02, 2024

Jose very easy to work with. He communicates very timely. All positive interactions with this dealership More

by coleman1884
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Five Star Subaru of Grapevine responded

Thank you, coleman1884, for taking the time to acknowledge Jose and Five Star Subaru. Keeping our customers knowledgeable is a priority and we want you to well informed with the care of your car. Call us any time at 817-438-1700. We appreciate serving you, Jake Ritter, Service Director

December 28, 2023

best service I've ever had matt kept me informed throughout my service and service was done right the first time More

by CHOUSKNECHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Housknecht
Dec 29, 2023 -

Five Star Subaru of Grapevine responded

CHOUSKNECHT, We appreciate you and your business in the Five Star Subaru service center. When you require additional assistance, please feel free to contact us at 817-438-1700. We are here to assist you and anticipate being your preferred dealership for all your automotive requirements. Thank you, Jake Ritter, Service Director

December 26, 2023

Mike has always listened to my concerns, addressed them, and taken care of what needs to be done. I appreciate their, friendly attitude and keeping me informed about what’s being done and cost. More

by dwarren100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Five Star Subaru of Grapevine responded

Dwarren100, Ensuring your satisfaction remains our utmost priority, and we genuinely value your loyalty to Mike and Five Star Subaru. Should you have any additional needs, give us a call at 817-438-1700. We look forward to to delivering outstanding service to you in the future. Best regards, Jake Ritter, Service Director

December 26, 2023

Sam Pack Subaru is the only dealership I will deal with. It is easy to schedule service, they are fast, friendly and reasonable. More

by nbdougherty2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Five Star Subaru of Grapevine responded

Nbdoughtery2011, Your trust in Five Star Subaru is greatly appreciated, and we are committed to ensuring your satisfaction continues. When you have questions about your car, call Deion and our techs at 817-438-1700. We truly value your business. Sincerely, Jake Ritter, Service Director

December 20, 2023

I like that I can make appointment show up and everything is done with in an hour. They also changed my battery in my key fob. I will continue going to Five Star for all of my Subaru service because it does More

by wynstn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Matthews
Dec 21, 2023 -

Five Star Subaru of Grapevine responded

Thank you, wynstn, for taking the time to rate your Five Star Subaru service visit. We appreciate your endorsement and patronage. We eagerly anticipate the opportunity to consistently meet and exceed your expectations as we continue to serve you in the future. Stay in touch at 817-438-1700. Safe travels, Jake Ritter, Service Director

December 20, 2023

They always deliver excellent service, less waiting time for any kind of service and maintenance , great waiting room , professional staff More

by TJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Five Star Subaru of Grapevine responded

TJ, Thank you for your loyalty and trust to Five Star Subaru. Should you encounter any further concerns or have questions about your vehicle, feel free to contact us at 817-438-1700. Deion and our dedicated team is ready to provide assistance and ensure your driving experience continues to be seamless. Safe travels, Jake Ritter, Service Director

December 16, 2023

Great Customer Experience from entire team and clean facilities with nice refreshment options in waiting area More

by Mikihawkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2023 -

Five Star Subaru of Grapevine responded

Mikihawkins, At Five Star Ford Subaru, we take pleasure in assisting you with all your automotive requirements. Thank you for relying on us, and don't hesitate to reach out at 817-438-1700 again. We appreciate your positive feedback and value your business. Safe travels, Jake Ritter, Service Director

December 14, 2023

Show up on time and was taken in with a smile. They were waiting for me to arrive. No waiting. Service was great. Love coming to this dealership. More

by Thunderstorm76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Five Star Subaru of Grapevine responded

Thunderstorn76, We appreciate when you come to Five Star Subaru, too! Thank you for recognizing Deion and our service center. We appreciate your loyalty, and your satisfaction is our top priority. Between visits, reach us at 817-438-1700 with questions. Safe travels! Take care, Jake Ritter, Service Director

December 13, 2023

Your service is impeccable. Mike Ohanesian, service coordinator does an excellent job In getting the job done. He’s great asset @ 5 Star Thank you More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Jeff, for endorsing the Five Star Subaru service department. We agree Mike and Matthew are assets to our dealership. Reach out to us at 817-438-1700 when you need vehicle advice. We want to always be your first call. Best regards, Jake Ritter, Service Director

December 12, 2023

My car died, needed a battery it happened right before the service department was to close. I called to make sure they would be there and could take my car. I pulled up to service they had a loaner ready More

by Rogersrsmm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Five Star Subaru of Grapevine responded

Rogersrsmm, Customer service is a priority at Five Star Subaru. We were more than happy to help and we hope you count on us again. Reach Matthew and our techs at 817-438-1700. Safe travels, Jake Ritter, Service Director

...
31
...