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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
815 Reviews

815 Reviews of Five Star Subaru of Grapevine - Service Center

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May 25, 2023

Everyone was very nice today and pleasant asking if you need anything plus they did a great job More

by Cjockie50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Five Star Subaru of Grapevine responded

Cjockie50, The entire team at Five Star Subaru wants your visits to the dealership to be welcoming. When you need future services, call on Mike at 817-438-1700. We are here to help you enjoy your Subaru. Thank you, Jake Ritter, Service Director

May 24, 2023

I want thank the service crew of subaru Grapevine for resolving the issue I had with my head unit. Anthony not only was helpful,but also went above, and beyond suggesting to perform an update for it. I More

by KIRAYAMATO79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Pipkin,an Dimitri Mvanhani
May 24, 2023 -

Five Star Subaru of Grapevine responded

KIRAYAMATO79, We want to thank you for choosing Five Star Subaru! Any time you need our vehicle care advice, reach Anthony or me at 817-438-1700. Helping you understand and enjoy your Subaru is a priority. Thanks again for your recommendation and business. Best Regards, Jake Ritter, Service Director

May 23, 2023

Everyone is very attentive, caring and friendly, I am always happy with the service at this dealership! More

by Ponddale84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
May 23, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Ponddale84, for taking the time to review your Five Star Subaru service experience. Jason and our team welcome additional questions at 817-438-1700. Safe travels and we hope you count on us again. Best Regards, Jake Ritter, Service Director

May 22, 2023

Best customer service in town! Jose models the Subaru vision -show love and respect to all people at every interaction! More

by Jesseplata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrano
May 23, 2023 -

Five Star Subaru of Grapevine responded

Hello Jesseplata, We appreciate serving you at Five Star Subaru. Thank you for recognizing Jose and our service center. Call on us again at 817-438-1700. We look forward to seeing you. Safe travels, Jake Ritter, Service Director

May 20, 2023

Quite pleased. Service was very friendly, polite, and empathetic. Accurately estimated the work time and came under the price estimate. I like this place. More

by G.A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
May 20, 2023 -

Five Star Subaru of Grapevine responded

Hello G. A., It is great to hear your Five Star Subaru service visit went well. Expect professional and efficient service every time you are here. Call 817-438-1700 to let us know when you have future maintenance needs. We will be ready to help. Thank you, Jake Ritter, Service Director

May 19, 2023

I offend hear from friends of their dealership experience. Problems after Problems, unsatisfactory repairs, uncaring personal, this drama is so common in this industry. Not so at Grapevine Subaru More

by meangene11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Five Star Subaru of Grapevine responded

Meangene11, We are a drama-free service center at Five Star Subaru! Thank you for your kind endorsement and support for a list of our staff. Helping you enjoy your Subaru is the goal. Call on us any time at 817-438-1700. Thanks again, Jake Ritter, Service Director

May 18, 2023

Exceptionally clean and convenient location, with no appointment required for Express Service. Michael, my service advisor, was personably professional and kept me informed and delivered in less time t More

by JTP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mosqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Five Star Subaru of Grapevine responded

JTP, Thank you for taking the time to share a review of the Five Star Subaru service center. We want to keep you fully informed about the care of your car. Call on us any time at 817-438-1700. Enjoy your travels! Take Care, Jake Ritter, Service Director

May 13, 2023

Very grateful. Mike Ohanesian is always so helpful. Can’t say enough good things!! Went in with no appt. Son had more miles on his Crosstrek than I realized so was More

by Lkmeyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2023 -

Five Star Subaru of Grapevine responded

Hello Lkmeyne, On behalf of Mike and the entire Five Star Subaru service staff, thank you for your endorsement. We want you knowledgeable about the care of your Crosstrek. Call on Mike and our team any time at 817-438-1700. Safe travels, Jakob ritter, Service Director

May 08, 2023

As always, this dealership offers high quality service. From my sales rep, Ron Singulari, 6 months ago. To my service advisor Jose today. Service is extraordinary. They go above and beyond to make sure t More

by Subaru Crosstrek fan!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Singuluri
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023 -

Five Star Subaru of Grapevine responded

Hello and thank you for your loyalty to Five Star Subaru. We are happy to hear you are enjoying your Crosstrek. Whenever you have questions about your car, we are here for you at 817-438-1700. Safe travels, Jakob Ritter, Service Director

May 07, 2023

Five Star Subaru is polite and efficient in their service. The service advisors are very knowledgeable. More

by brjmesa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My advisor was not listed
May 07, 2023 -

Five Star Subaru of Grapevine responded

Brjmesa, Thank you for choosing the Five Star Subaru service center for your vehicle care. When you need assistance, give our advisors a call at 817-438-1700. We are here to answer all of your vehicle concerns. Take Care, Jakob Ritter, Service Director

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