Five Star Subaru of Grapevine - Service Center

The service department is amazing. Everyone is so friendly and kind. They really go out of their way to take care of customers. We had our car in for a new transmission and our service Everyone is so friendly and kind. They really go out of their way to take care of customers. We had our car in for a new transmission and our service advisor, Ben, kept us informed of the process and provided updates as often as I asked. When I went to pick up my vehicle, the gentleman who brought it out to me (I believe his name was Dave), noted he didn’t like the sound my car was making when he started it. He was concerned about my battery. They got my car back into the shop, assessed it, and replaced my battery in about 30 minutes. I didn’t mind waiting, as their waiting area is cool, comfortable, and stocked with cold drinks. I can’t express how grateful I am for how well they treated me during this whole process, it’s very refreshing. More

Rex So my service consultant was knowledgeable & great to work with for my Ascent service needs. work with for my Ascent service needs. More

Sean is awesome. He assisted my needs and got me out in time. Thanks Sean. He assisted my needs and got me out in time. Thanks Sean. More

The service center maintained good communication with me while they were working on my car, and the customer service from everyone at the dealership was above and beyond. I would highly recommend this deale while they were working on my car, and the customer service from everyone at the dealership was above and beyond. I would highly recommend this dealership for anyone's car needs. More

I had an issue with my AC not working properly. after initially recharging with refrigerant to no avail,5 star replaced the whole compressor at no charge because of the miss diagnosis after initially recharging with refrigerant to no avail,5 star replaced the whole compressor at no charge because of the miss diagnosis More

Took My Chevy truck in for an oil change and a State inspection , got Me in and out in no time inspection , got Me in and out in no time More

Super friendly, attentive and a pleasure to work with. The waiting room was comfortable and lots of power ports too. And of course the snacks are an added benefit. The waiting room was comfortable and lots of power ports too. And of course the snacks are an added benefit. More

I enjoyed my visit during my first oil change service on a Saturday morning. I appreciate Service Advisor, Sean Roberts’ and Sales Professional, Ron Yon’s customer service. Sean has a sweet contagious smile a Saturday morning. I appreciate Service Advisor, Sean Roberts’ and Sales Professional, Ron Yon’s customer service. Sean has a sweet contagious smile despite the blistering Texas heat, and Ron made time to say hello and ask about our recent Crosstrek purchase. Both provided excellent service. Thank you! Great team at Five Star Subaru of Grapevine! More

Amazing staff as always. They’re always finding ways to help and make the experience better. They’re always finding ways to help and make the experience better. More

Five Star Subaru has the BEST service and the best service advisors. This is my 2nd Subaru (Subi for LIFE!) and my favorite dealership. I've never had a bad experience here and have never been pressu service advisors. This is my 2nd Subaru (Subi for LIFE!) and my favorite dealership. I've never had a bad experience here and have never been pressured to purchase services or parts that I didn't need. Free car wash for the win!! It's an easy drop off and pick up with a super clean and comfortable waiting area. More