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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
937 Reviews

937 Reviews of Five Star Subaru of Grapevine - Service Center

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March 27, 2025

Everyone is friendly & professional. Great customer service. Clean facility and everyone is helpful. Awesome employees More

by Jeannette Hamilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Jeannette! We're focused on ensuring every Five Star Subaru customer has a great experience, and we're glad we succeeded with you. When Tyler or I can offer our knowledge, please call 817-438-1700. We want you to fully enjoy your Subaru. Take care, Jakob Ritter, Service Director

March 22, 2025

It was a very busy day! Kyle was very nice. It took a while, but everything was done. I've always been treated well at 5 Star Subaru. More

by Sissy
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kyle & Jose
Mar 23, 2025 -

Five Star Subaru of Grapevine responded

Sissy, We appreciate the chance to help with your vehicle care at Five Star Subaru. Kyle, Jose, and our entire service team welcome questions at 817-438-1700. We want you to fully enjoy your car. Safe travels and thank you, Jakob Ritter, Service Director

March 19, 2025

Always excellent customer service. Never have had to wait for long periods and always kept informed More

by dwcunningham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
Mar 20, 2025 -

Five Star Subaru of Grapevine responded

Thank you, dwcunningham, for taking a moment to rate your Five Star Subaru service visit. Customer experience is a priority and we remain available at 817-438-1700 to share advice. Let us know how we can help you enjoy your car. Safe travels, Jakob Ritter, Service Director

March 15, 2025

Awesome dealership easy to get an appointment time frame on how long your vehicle will be in service. They update you periodically and let you know how everything‘s going if they find something different th More

by sharon_strine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Littrell - 5 stars
Mar 16, 2025 -

Five Star Subaru of Grapevine responded

Thank you, sharon_strine, for recommending the Five Star Subaru service center. Should you need advice between visits, please reach Travis or me at 817-438-1700. We want to keep you knowledgeable about your car and it's care. Best regards, Jakob Ritter, Service Director

March 14, 2025

Very efficient and prompt in providing service after arrival. Advisor had good suggestion above what I came in for More

by Lutherrk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Five Star Subaru of Grapevine responded

Lutherrk, Thank you for your feedback! We're pleased to hear that our service was efficient and prompt and that Jose provided helpful suggestions beyond your initial request. We strive to provide comprehensive service to all our customers at Five Star Subaru. Don't hesitate to call Jose or me at 817-438-1700 for vehicle advice. Best regards, Jakob Ritter, Service Director

March 14, 2025

Loved the atmosphere, as soon as I walked in I got treated as a customer and I loved it More

by Lorena.c89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Mar 15, 2025 -

Five Star Subaru of Grapevine responded

Lorena.c89, We appreciate the chance to help with your auto care at Five Star Subaru. Travis and our techs welcome any additional questions at 817-438-1700. Safe travels and thank you for choosing our service center. Best regards, Jakob Ritter, Service Director

March 13, 2025

most likely the best dealership experiance from purchasing to service that i have 3ver had in my 44 years of buying vehicles! Fantastic work and keep it up! More

by dshockk0zu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Five Star Subaru of Grapevine responded

Thank you, dshockk0zu, for taking the time to recognize Matt and Five Star Subaru. Your loyalty is appreciated at the dealership. Give us a call at 817-438-1700 for advice any time. Safe travels. Best regards, Jakob Ritter, Service Director

March 13, 2025

Great experience. Dion met me immediately at my car. Asked if I would like the free car wash that was included, told me how long the service would take, and checked in More

by Vic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Five Star Subaru of Grapevine responded

Vic, It's great to know that Dion's service met your expectations. We're committed to providing efficient and customer-focused service, and we're glad he made your visit a success. We appreciate your loyalty at Five Star Subaru. Reach us at 817-438-1700 any time. Safe travels, Jakob Ritter, Service Director

March 13, 2025

Nice dealership that seems to care about their customers. Nice service department that keeps you informed while you are waiting for your car. More

by marilmcg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Mar 14, 2025 -

Five Star Subaru of Grapevine responded

Thank you, marilmcg, for choosing Five Star Subaru for your vehicle care. Kyle and our techs are focused on helping you enjoy your driving experience. Please stay in touch at 817-438-1700. Take care, Jakob Ritter, Service Director

March 08, 2025

Totally awesome from the salesman on the show room floor to the shop. Five Star is is absolutely what they are. More

by glendadevoll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob Ritter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2025 -

Five Star Subaru of Grapevine responded

Thank you, glendadevoll, for taking the time to share your feedback. The Five Star Subaru sales and service teams are dedicated to helping you enjoy your car. Reach out to us at 817-438-1700. We truly appreciate being your auto dealer. Sincerely, David Cheney, General Sales Manager