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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
831 Reviews
Call Service Center (817) 438-1700

831 Reviews of Five Star Subaru of Grapevine - Service Center

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August 13, 2023

Customer service here is absolutely amazing! The service rep was super nice and knowledgeable. Enjoyed my ride with the courtesy driver More

by Prohsgrpvn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2023 -

Five Star Subaru of Grapevine responded

Hello Prohsgrpvn, Your trust in Five Star Subaru is greatly appreciated, and we're thrilled to hear about your positive experience. Don't hesitate to reach Johnnie and our service team with questions at 817-438-1700. Helping you care for your Subaru is important to all of us. Thank you for your business and review, Jake Ritter, Service Director

August 12, 2023

Quick, professional, and courteous. They take excellent care of their customers. We’ll be going back there next time. More

by JHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion
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Aug 13, 2023 -

Five Star Subaru of Grapevine responded

Thank you, JHR, for being a valued Five Star Subaru service customer. Between visits, don't hesitate to call 817-438-1700 when you have vehicle concerns. We want to be your only call with questions about your Subaru. We look forward to seeing you again. Safe travels, Jake Ritter, Service Director

August 10, 2023

Every thing looks good. I am happy for the way they showed the hospitality… !! Keep going More

by rutvikmanepalli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prakash (EB) Ebburu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Five Star Subaru of Grapevine responded

Rutvikmanepalli, 100% customer satisfaction is the goal at Five Star Subaru. Thank you for sharing your experience with our service team and please don't hesitate to call 817-438-1700 any time. We are here to help you fully enjoy your car. Take care, Jake Ritter, Service Director

August 09, 2023

Very professional and courteous, friendly customer service that Dion made me comfortable. Didn’t wait long for oil change More

by macalley7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dion
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Aug 09, 2023 -

Five Star Subaru of Grapevine responded

Macalley7, We appreciate you and your business at Five Star Subaru. Thank you for rating our service department. We look forward to scheduling future appointments at 817-438-1700. Best regards, Jake Ritter, Service Director

August 09, 2023

Very professional and helpful service was quick and at a reasonable cost highly recommend for all your service needs More

by sharongargano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Five Star Subaru of Grapevine responded

Hello Sharon, On behalf of Mike and the Five Star Subaru service team, thank you for your endorsement. When you can use our advice and services again, please reach out to 817-438-1700. We want your travels to be safe and comfortable. Thank you for your review and business, Jake Ritter, Service Director

August 08, 2023

Professional, knowledgeable and personable staff. Excellent service in a long history of car ownership this is my first Subaru and this is a top tier dealership More

by ljaneburt
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Cano
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Aug 09, 2023 -

Five Star Subaru of Grapevine responded

Hello ljaneburt, Thank you for taking the time to endorse Five Star Subaru. Your trust in us is greatly appreciated, and we're thrilled to hear about your positive experience. We hope you count on us again. Reach Lauren and our staff at 817-438-1700 any time. Safe travels, Jake Ritter Service Director

August 03, 2023

Very pleasant staff. Service department helpful with replacement part and service representative installed it for me . More

by EBabaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
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Aug 04, 2023 -

Five Star Subaru of Grapevine responded

xxxx EBabaa, Providing exceptional customer service and ensuring your complete satisfaction are our top priorities at Five Star Subaru. It is great to hear Matthew and our service staff were able to meet your expectations. We take pride in offering top-quality vehicle care and we look forward to hearing from you again at 817-438-1700. Thank you, Jake Ritter, Service Director

August 03, 2023

The staff is very friendly and knowledgeable. I’ve tried another Subaru dealership and quickly realized how good these people are! I will gladly choose them for the maintenance on my Subaru More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2023 -

Five Star Subaru of Grapevine responded

Hello Susan, The Five Star Subaru service team is always available for your vehicle concerns at 817-438-1700. Let us know when you need our knowledge. Safe travels and call on us anytime. Thank you, Jake Ritter, Service Director

July 29, 2023

Derek went well above my expectations on what I expect from a dealership. Having purchased vehicles from a multitude of dealers this one tops them all. More

by gab757
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Five Star Subaru of Grapevine responded

Gab757, Thank you for recognizing Derek and Five Star Subaru. Customer experience is a priority at our dealership and we always welcome your questions at 817-438-1700. We value the opportunity to be your auto center. Safe travels, Jake Ritter, Service Director

July 27, 2023

Came in for an oil change. Service was quick and efficient. Would recommend dealer to friends and family. More

by chiuwingkwan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Five Star Subaru of Grapevine responded

Hello chiuwingkwan, We appreciate the chance to help with your vehicle care at Five Star Subaru. Reach Johnnie, Mike, or me at 817-438-1700 between visits. Helping fully enjoy your car is our goal. Thank you, Jake Ritter, Service Director

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