Five Star Subaru of Grapevine - Service Center

The service department has always done a great job on completing work on my car. Mike O will does such a great job on getting your car needs met and goes above his job to make you happy! completing work on my car. Mike O will does such a great job on getting your car needs met and goes above his job to make you happy! More

I had a bunch of issues with my SUV that needed to be addressed by the dealer. Lauren, the service advisor was always prompt and came prepared with cost estimates. She didn't beat around the bush or make addressed by the dealer. Lauren, the service advisor was always prompt and came prepared with cost estimates. She didn't beat around the bush or make thing weird either. In the end, they had my car for one week and was willing to lend me a courtesy car. Because of the wait and back and forth convos from Lauren, she was able to give us a discount. It wasn't expected but so greatly appreciated. My car is now back to normal and running as expected. Thank you so much More

Great experience, personnel’s are really helpful. Nice waiting room with free snacks and drinks, relaxing environment. They get the job done well. Nice waiting room with free snacks and drinks, relaxing environment. They get the job done well. More

The service department is amazing. Everyone is so friendly and kind. They really go out of their way to take care of customers. We had our car in for a new transmission and our service Everyone is so friendly and kind. They really go out of their way to take care of customers. We had our car in for a new transmission and our service advisor, Ben, kept us informed of the process and provided updates as often as I asked. When I went to pick up my vehicle, the gentleman who brought it out to me (I believe his name was Dave), noted he didn’t like the sound my car was making when he started it. He was concerned about my battery. They got my car back into the shop, assessed it, and replaced my battery in about 30 minutes. I didn’t mind waiting, as their waiting area is cool, comfortable, and stocked with cold drinks. I can’t express how grateful I am for how well they treated me during this whole process, it’s very refreshing. More

Rex So my service consultant was knowledgeable & great to work with for my Ascent service needs. work with for my Ascent service needs. More

Sean is awesome. He assisted my needs and got me out in time. Thanks Sean. He assisted my needs and got me out in time. Thanks Sean. More

The service center maintained good communication with me while they were working on my car, and the customer service from everyone at the dealership was above and beyond. I would highly recommend this deale while they were working on my car, and the customer service from everyone at the dealership was above and beyond. I would highly recommend this dealership for anyone's car needs. More

I had an issue with my AC not working properly. after initially recharging with refrigerant to no avail,5 star replaced the whole compressor at no charge because of the miss diagnosis after initially recharging with refrigerant to no avail,5 star replaced the whole compressor at no charge because of the miss diagnosis More

Took My Chevy truck in for an oil change and a State inspection , got Me in and out in no time inspection , got Me in and out in no time More

Super friendly, attentive and a pleasure to work with. The waiting room was comfortable and lots of power ports too. And of course the snacks are an added benefit. The waiting room was comfortable and lots of power ports too. And of course the snacks are an added benefit. More