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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
814 Reviews
Call Service Center (817) 438-1700

814 Reviews of Five Star Subaru of Grapevine - Service Center

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August 16, 2023

Dealership & Service Continues To Be OUTSTANDING! ! Texas Friendly!! Very Accommodating Every Way. Very pleased Indeed. More

by gryfx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2023 -

Five Star Subaru of Grapevine responded

Thank you, gryfx, for taking the time to rate your Five Star Subaru service experience. Helping you enjoy your Subaru is our goal. Call on Dyson and our techs at 817-438-1700 any time. Best regards, Jake Ritter, Service Director

August 15, 2023

My Crosstrek had it’s one year check up. An oil change and tire rotation was done along with the multipoint inspection. My husband and I have truly enjoyed this Crosstrek. We had Foresters More

by Tricia.graham53657175@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deon Thomas
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Aug 16, 2023 -

Five Star Subaru of Grapevine responded

Hello Tricia, Thank you for your endorsement of the Subaru brand, Deon and the entire Five Star Subaru staff want to keep you and your family enjoying your Crosstrek. Between visits, don't hesitate to call 817-438-1700 for our advice. We are here for you. Take Care, Jake Ritter, Service Director

August 14, 2023

Each visit to this dealership has been handled exceptionally well All employees encountered greeted me as if I was a very good friend Waiting room was clean and well stocked for comfort Serv More

by johnnie-turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Cano
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Aug 15, 2023 -

Five Star Subaru of Grapevine responded

Hello Johnnie, We always appreciate seeing you at Five Star Subaru. Thank you for recognizing Lauren. She and our entire service team remain available to you at 817-438-1700. We want to continue to be your first call when you have vehicle concerns. Best regards, Jake Ritter, Service Director

August 13, 2023

Customer service here is absolutely amazing! The service rep was super nice and knowledgeable. Enjoyed my ride with the courtesy driver More

by Prohsgrpvn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2023 -

Five Star Subaru of Grapevine responded

Hello Prohsgrpvn, Your trust in Five Star Subaru is greatly appreciated, and we're thrilled to hear about your positive experience. Don't hesitate to reach Johnnie and our service team with questions at 817-438-1700. Helping you care for your Subaru is important to all of us. Thank you for your business and review, Jake Ritter, Service Director

August 12, 2023

Quick, professional, and courteous. They take excellent care of their customers. We’ll be going back there next time. More

by JHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion
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Aug 13, 2023 -

Five Star Subaru of Grapevine responded

Thank you, JHR, for being a valued Five Star Subaru service customer. Between visits, don't hesitate to call 817-438-1700 when you have vehicle concerns. We want to be your only call with questions about your Subaru. We look forward to seeing you again. Safe travels, Jake Ritter, Service Director

August 10, 2023

Every thing looks good. I am happy for the way they showed the hospitality… !! Keep going More

by rutvikmanepalli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prakash (EB) Ebburu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Five Star Subaru of Grapevine responded

Rutvikmanepalli, 100% customer satisfaction is the goal at Five Star Subaru. Thank you for sharing your experience with our service team and please don't hesitate to call 817-438-1700 any time. We are here to help you fully enjoy your car. Take care, Jake Ritter, Service Director

August 09, 2023

Very professional and courteous, friendly customer service that Dion made me comfortable. Didn’t wait long for oil change More

by macalley7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dion
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Aug 09, 2023 -

Five Star Subaru of Grapevine responded

Macalley7, We appreciate you and your business at Five Star Subaru. Thank you for rating our service department. We look forward to scheduling future appointments at 817-438-1700. Best regards, Jake Ritter, Service Director

August 09, 2023

Very professional and helpful service was quick and at a reasonable cost highly recommend for all your service needs More

by sharongargano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Five Star Subaru of Grapevine responded

Hello Sharon, On behalf of Mike and the Five Star Subaru service team, thank you for your endorsement. When you can use our advice and services again, please reach out to 817-438-1700. We want your travels to be safe and comfortable. Thank you for your review and business, Jake Ritter, Service Director

August 08, 2023

Professional, knowledgeable and personable staff. Excellent service in a long history of car ownership this is my first Subaru and this is a top tier dealership More

by ljaneburt
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Cano
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Aug 09, 2023 -

Five Star Subaru of Grapevine responded

Hello ljaneburt, Thank you for taking the time to endorse Five Star Subaru. Your trust in us is greatly appreciated, and we're thrilled to hear about your positive experience. We hope you count on us again. Reach Lauren and our staff at 817-438-1700 any time. Safe travels, Jake Ritter Service Director

August 03, 2023

Very pleasant staff. Service department helpful with replacement part and service representative installed it for me . More

by EBabaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
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Aug 04, 2023 -

Five Star Subaru of Grapevine responded

xxxx EBabaa, Providing exceptional customer service and ensuring your complete satisfaction are our top priorities at Five Star Subaru. It is great to hear Matthew and our service staff were able to meet your expectations. We take pride in offering top-quality vehicle care and we look forward to hearing from you again at 817-438-1700. Thank you, Jake Ritter, Service Director

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