Five Star Subaru of Grapevine - Service Center

All service requests were fulfilled. Fast, reliable & excellent service. Five stars to Lauren. Great job! Fast, reliable & excellent service. Five stars to Lauren. Great job! More

Thank you Five Star for always taking care of our two Subarus. We never worry while our cars are being serviced. Lauren Cano, is our service advisor. She is the best person we have ever had to manag Subarus. We never worry while our cars are being serviced. Lauren Cano, is our service advisor. She is the best person we have ever had to manage the needs of our cars. She represents Fire Star with integrity and compassion. She always goes above and beyond when helping us. We have never had a bad experience at Five Star. They make sure people are greeted by an employee as soon as you drive into the bay. They are through with the assessment and pass the information to the assigned service advisor immediately. The car is assessed, info given to advisor, and discussed with customer. The customer decides on the repairs with the advisor. There are two nice waiting rooms. Each has a large TV. There is an area geared for children that adjoins one of the large waiting rooms. It includes a TV for cartoons, etc. Adult chairs provided for caregivers. The service department is excellent about reminders of upcoming due dates for scheduled service. Coupons are mailed to customers periodically. The snacks, bottled water, coffee machine, soft drink machine, is well stocked with lots of choices. This is a fabulous company! It feel like home. Mike and Libby Baker, Arlington, Texas More

They are helpful and timely. Always smiling. Great service and research any issues. New addition of quick service check in very helpful. Always smiling. Great service and research any issues. New addition of quick service check in very helpful. More

Five Star was actually a miss when I visited them interested in buying a car last year. However, multiple bad experiences with other dealers brought me back to them for service today and they knocked interested in buying a car last year. However, multiple bad experiences with other dealers brought me back to them for service today and they knocked it out of the park. I had no major issues, but they listened all my questions, gave me real answers, and made sure I was satisfied before I left. More

Customer Service is outstanding! Always friendly, courteous, and make sure you understand the service needed. Always friendly, courteous, and make sure you understand the service needed. More

Very polite. Very professional. Gave me an estimate on when my car would be ready and exceeded my expectations. Travis kept me informed on the progress of the Very professional. Gave me an estimate on when my car would be ready and exceeded my expectations. Travis kept me informed on the progress of the service work as promised which allowed me to plan out my day. More

Excellent, prompt service, wait time less than 35mins. Collin,my service advisor was very professional. Collin,my service advisor was very professional. More

I always have a great experience, the service department is always great to work with . is always great to work with . More

Came for an unscheduled oil change on a Saturday afternoon. Was told it would take an hour and a half, but my car was ready in an hour. It was washed and very clean as well. Thank you Subaru. afternoon. Was told it would take an hour and a half, but my car was ready in an hour. It was washed and very clean as well. Thank you Subaru. More