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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
937 Reviews
Call Service Center (817) 438-1700

937 Reviews of Five Star Subaru of Grapevine - Service Center

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March 28, 2024

Great service and prompt response time only wished they had a car available to use More

by ddmeade1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Littrell
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Mar 29, 2024 -

Five Star Subaru of Grapevine responded

Ddmeade1, We're glad to hear that you experienced great service and prompt response times. Your satisfaction is our top priority at Five Star Subaru. We understand your desire for a loaner car, and while we strive to provide this service whenever possible, availability can vary. We apologize for any inconvenience this may have caused. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to 817-438-1700. We appreciate your business and value your feedback. Sincerely, Jakob Ritter, Service Director

March 27, 2024

Scary situation with a giant plastic tumbleweed, was very worried about my Subaru. Five Star got it in and looked at and fixed the (thankfully) minor damage. More

by tracey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Five Star Subaru of Grapevine responded

Tracey, We were relieved to find that your Subaru's damage was minor and that we could address it promptly. Thank you for entrusting Five Star Subaru with your vehicle! If you have any further concerns or need assistance in the future, don't hesitate to reach out to 817-438-1700. Safe travels, Jakob Ritter, Service Director

March 26, 2024

Great people - kind, friendly, knowledgeable. Efficient service - I came in for regular maintenance but mentioned an additional issue and it was handled quickly. More

by christine.b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2024 -

Five Star Subaru of Grapevine responded

Christine, Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience at Five Star Subaru. Providing exceptional service is our priority, and we're glad to know that David and Jose were able to assist you efficiently and address your additional concern promptly. We truly appreciate your kind words and look forward to serving you again in the future. If you ever need anything else, please don't hesitate to reach out to 817-438-1700. Best regards, Jakob Ritter, Service Director

March 25, 2024

Fast, friendly, and affordable. I will go back again and refer my friends and family. More

by DP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Five Star Subaru of Grapevine responded

DP, We appreciate knowing your Five Star Subaru service visit went well. Matthew and our techs want to hear from you at 817-438-1700 when you need vehicle advice. Don't hesitate to let us know when you have concerns. Safe travels, Jakob Ritter, Service Director

March 21, 2024

The service department customer representative went out of his way to assure our new part was installed in a timely manner. More

by Bobbi.farrel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Bobbi, for choosing Five Star Subaru for your vehicle care. Timely service is the goal and we hope you reach out to Mike again in the future at 817-438-1700. We appreciate you. Best regards, Jakob Ritter, Service Director

March 21, 2024

Always courteous and friendly & quick, I love my forester, but the drive is a bit far & I would love to have a dealership closer in my area. 👍🏻 More

by Pappy53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Five Star Subaru of Grapevine responded

Pappy53, At Five Star Subaru, we are focused on helping you enjoy your Forester. Reach Deion and our service team with questions at 817-438-1700. We are here to address all of your maintenance and repair concerns. Thank you, Jakob Ritter, Service Director

March 21, 2024

Both the service advisor and technician were exceptionally friendly, knowledgeable and helpful. The problem was hard to diagnose but the found the issue and resolved it. More

by crobert.rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cannot remember service advisor’s name. His name tag said he was from Columbia. He was great.
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Mar 22, 2024 -

Five Star Subaru of Grapevine responded

Thank you, crobert.rose, for taking the time to rate your Five Star Subaru service experience. Whenever you have questions about your car, call 817-438-1700. We are here to share our knowledge. Best regards, Jakob Ritter, Service Director

March 16, 2024

Honest and informative! Customer for life! Thank you Jason and Travis for your service. Best dealership experience and shall continue to love my Subaru. More

by loc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Littrel
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Mar 16, 2024 -

Five Star Subaru of Grapevine responded

Loc, Thank you for recognizing the Five Star Subaru service team! Jason, Travis, or I can be reached at 817-438-1700 any time you have questions about your car. We appreciate the chance to be your auto center. Thanks again, Jakob Ritter, Service Director

March 16, 2024

Excellent experience with Five Star in Grapevine Texas! They are great to deal with for your car! More

by Will Schutts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2024 -

Five Star Subaru of Grapevine responded

Will, We appreciate helping with your vehicle care at Five Star Subaru. If there's anything more we can assist you with, please don't hesitate to reach out to our advisors at 817-438-1700. We're here to help in any way we can. Thank you, Jakob Ritter, Service Director

March 16, 2024

All service requests were fulfilled. Fast, reliable & excellent service. Five stars to Lauren. Great job! More

by Arjun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2024 -

Five Star Subaru of Grapevine responded

Arjun, Customer experience is a priority at Five Star Subaru. Your high marks and positive feedback mean a great deal to us. Lauren and our techs can be reached at 817-438-1700. Let us know when you need our advice. Thank you, Jakob Ritter, Service Director

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