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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
814 Reviews

814 Reviews of Five Star Subaru of Grapevine - Service Center

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September 02, 2023

This is the best place to entrust my car. They always take the time and effort to explain what my car needs to keep me on the road. More

by kamurk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2023 -

Five Star Subaru of Grapevine responded

Thank you, kamurk, for choosing Five Star Subaru. We appreciate helping you care for your Subaru and we always are available for questions at 817-438-1700. Enjoy your car and call us when you need our knowledge. Best regards, Jake Ritter, Service Director

August 30, 2023

They were friendly. My service was very quick and handled professionally. I was very pleased. More

by bert.blackmon
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
Aug 31, 2023 -

Five Star Subaru of Grapevine responded

Bert, Your complete satisfaction is what we strive for at Five Star Subaru. Thank you for rating our efforts and please call on Jose and our team again at 817-438-1700. Best regards, Jake Ritter, Service Director

August 29, 2023

I'm thankful for Matt, Deon, Jason, and team, working together to identify the issue with my tires and coming up with a plan to resolve it the same day. I appreciate Jason going above and beyond with thi More

by Lisa_mlt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew (Matt), Deon, and Jason
Aug 30, 2023 -

Five Star Subaru of Grapevine responded

Hello Lisa, Keeping you safe during your travels is a priority with the Five Star Subaru service team. We hope you call on us again at 817-438-1700. We welcome the chance to address all of your vehicle concerns. Take care, Jake Ritter, Service Director

August 28, 2023

Five Star Subaru is always friendly, knowledgeable an professional. The service personnel go all out to make sure you are happy with your service. More

by John P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
Aug 29, 2023 -

Five Star Subaru of Grapevine responded

Thank you, John, for choosing Five Star Subaru for your vehicle needs. Sean and our techs can be reached at 817-438-1700. Between appointments, give us a call with your questions. We are here for you. Take care, Jake Ritter, Service Director

August 28, 2023

Fast, courteous and informative. I was kept updated as my car was serviced. I highly recommend this dealership. More

by stvgg84
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dion
Aug 29, 2023 -

Five Star Subaru of Grapevine responded

Hello stvgg84, It is our pleasure to help with your vehicle's care at Five Star Subaru. Thank you for endorsing our service team and please call on us any time at 817-438-1700. We look forward to addressing future needs. Safe travels, Jake Ritter, Service Director

August 25, 2023

Excellent fast service. . .. meet the service manager very friendly cares about customer service. Will Def return More

by charston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose and lauren
Aug 26, 2023 -

Five Star Subaru of Grapevine responded

Hello charston, Thank you for choosing Five Star Subaru for your vehicle care. We look forward to serving you in the future and welcome you to reach out to 817-438-1700. Let us know when you need our automotive advice. Safe travels. Best regards, Jake Ritter, Service Director

August 23, 2023

Excellent. Caring service.Repaiirs were done professionally in a timely manner. Will go b ack again More

by jb9820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob Ritter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Zambrana
Aug 24, 2023 -

Five Star Subaru of Grapevine responded

Thank you, jb9820, for choosing our Five Star Subaru service team for your car's care. We want to hear from you at 817-438-1700 any time you have questions. Helping you fully enjoy your Subaru is the goal. Thanks again and please call on us when you need our advice. Best regards, Jake Ritter, Service Director

August 20, 2023

Fast and friendly Subaru services, even when they appeared to be overbooked. Waiting area is pretty spacious and they provide snacks and drinks while you wait. They also have a nice little children’s More

by whoopie_do
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Reddish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Five Star Subaru of Grapevine responded

Thank you, whoopie_do, for choosing Five Star Subaru for your vehicle care. Don't hesitate to call 817-438-1700 with questions. Dyson, Jordan, and I are here to help you enjoy your car. Safe travels, Jake Ritter, Service Director

August 19, 2023

Five star subaru of grapevine is always the best experience. Everyone is so friendly and trustworthy More

by Deion.thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakob Ritter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deion Thomas
Aug 20, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Deion for servicing your vehicle at Five Star Subaru. Call on our advisors and techs with future care needs at 817-438-1700. It would be our pleasure to assist again. Safe travels, Jake Ritter, Service Director

August 19, 2023

They always make sure everything I need is being taken care of. I love how everyone here is polite and how they keep snacks and drinks while you have to wait. More

by shari.k.henson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
Aug 20, 2023 -

Five Star Subaru of Grapevine responded

Shari, We appreciate you at Five Star Subaru and we are always available for your questions at 817-438-1700. Reach out to Sean or me at any time for our advice or to schedule future appointments. Thank you, Jake Ritter, Service Director

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