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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
937 Reviews
Call Service Center (817) 438-1700

937 Reviews of Five Star Subaru of Grapevine - Service Center

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April 10, 2024

Fast, efficient service. Friendly employees to greet you. Great waiting area with amenities. Clean dealership. More

by setthehook1492
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Five Star Subaru of Grapevine responded

Setthehook1492, Thank you for taking the time to rate your Five Star Subaru service visit. Customer experience is important and we continue to be available at 817-438-1700 for any vehicle care concerns. Safe travels and we look forward to seeing you again. Best regards, Jakob Ritter, Service Director

April 10, 2024

Colin took great care of me as my service advisor. He was polite, performed a walk around inspection, updated me throughout the process and even took the time to review my vehicle’s multi-point inspec More

by ryanmurray1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Slovak, Colin Housknecht
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Apr 10, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Ryan, for taking the time to rate your Five Star Subaru service visit. Customer satisfaction is a priority and we continue to welcome your questions at 817-438-1700. Give us a call whenever you need our advice. Safe travels! Take care, Jakob Ritter, Service Director

April 10, 2024

Excellent service, car was inspected, oil charged, filter replaced, washed and cleaned. That's why I always return to them each time. More

by Besa.Bauta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Five Star Subaru of Grapevine responded

Besa.Bauta, It's great to hear that you had such a positive experience at Five Star Subaru! We're glad that our comprehensive service keeps you coming back. Thank you for your loyalty, and we look forward to serving you again in the future! Let us know when to expect you at 817-438-1700. Take care, Jakob Ritter, Service Director

April 09, 2024

Went in for an oil change and tire rotation and my Service Rep Mike was polite, professional and helpful. Mike gave an estimate of when the car would be ready and the car was done and washed before th More

by chipanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Five Star Subaru of Grapevine responded

Chipanderson, Thank you for your kind words! We take pride in our well-trained staff and their commitment to providing excellent service at Five Star Subaru. We're thrilled to hear that you had a positive experience with Mike and our service team. If you ever need assistance in the future, don't hesitate to reach out to 817-438-1700. Take care, Jakob Ritter, Service Director

April 07, 2024

My new service adviser is very dedicated to pleasing the customer. His communication with us was flawless, both this time and the last. Thanks. More

by ChoDog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Five Star Subaru of Grapevine responded

ChoDog, Providing exceptional customer service is always our top priority, and it's wonderful to know that Matthew and Jose delivered on that commitment. We greatly appreciate your feedback and your continued trust in Five Star Subaru. If there's anything else we can assist you with, please don't hesitate to reach out to 817-438-1700. Thank you, Jakob Ritter, Service Director

April 06, 2024

Quick and easy, great techs and advisors. I got everything I needed done and very happy with service More

by lcano89
Recommend Dealer
Yes
Employees Worked With
Ryan Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2024 -

Five Star Subaru of Grapevine responded

Lcano89, We really appreciate hearing from you! Thank you for sharing your experience with our Five Star Subaru service department. Reach Lauren and Ryan with questions any time at 817-438-1700. Safe travels! Take care, Jakob Ritter, Service Director

April 03, 2024

Absolutely the best Service Department I have ever visited. The staff is outstanding and always has your best interest in mind. More

by Jwmaxx1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
D'Mitri Manivanh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2024 -

Five Star Subaru of Grapevine responded

Jwmaxx1, We're delighted to hear that the Five Star Subaru service staff provided you with great service. At our dealership, we strive to make every appointment as smooth as possible for our customers. Thank you for choosing us, and we look forward to serving you again in the future. If you need anything else, please call 817-438-1700. Safe travels, Jakob Ritter, Service Director

April 03, 2024

Rex listened to my questions and provided information about my car that was very helpful More

by Lunarock1116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rex had another person help me but I don’t remember the name
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Apr 04, 2024 -

Five Star Subaru of Grapevine responded

Lunarock1116, Thank you for sharing your experience with us! We're delighted to hear that Rex took the time to listen to your questions and provide helpful information about your car. Providing excellent service and ensuring our customers have all the information they need is our top priority at Five Star Subaru. If you have any further questions or need assistance in the future, give us a call at 817-438-1700. We appreciate your feedback and look forward to serving you again! Take care, Jakob Ritter, Service Director

March 30, 2024

Matt Branch was my Service Advisor - Very Professional and thats all I have to say More

by howiewalling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Lanphouthacoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2024 -

Five Star Subaru of Grapevine responded

Howiewalling, Thank you for your comments. We're happy to hear that Matt provided you with professional service during your visit to Five Star Subaru. Your satisfaction is our priority, and we're focused on meeting your expectations in our service center. Call 817-438-1700 whenever you need vehicle advice. Safe travels, Jakob Ritter, Service Director

March 30, 2024

Deon was great to work with went out his way to make sure I was taken care of. More

by gainesken318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
D'Mitri Manivanh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2024 -

Five Star Subaru of Grapevine responded

Gainesken318, Your satisfaction is our priority at Five Star Subaru, and we're delighted that we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to call Deion or me at 817-438-1700 Thanks again for choosing us! Safe travels, Jakob Ritter, Service Director

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