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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
814 Reviews
Call Service Center (817) 438-1700

814 Reviews of Five Star Subaru of Grapevine - Service Center

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October 04, 2023

Always great service! Great waiting area with snacks, water, soda and coffee! I will continue to buy from them. More

by Jen641
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Jen641, for servicing your car at Five Star Subaru. Mike, Deion, and I look forward to helping you with all your automotive needs in the future. If you have any questions or concerns, please don't hesitate to contact us at 817-438-1700. Take care, Jake Ritter, Service Director

October 04, 2023

I enjoy bringing my vehicle to this location for maintenance. Phenomenal customer service. Collin H and Sean Roberts kept me in the loop which I really liked because I knew what was going on with my More

by Vi M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin H
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Oct 05, 2023 -

Five Star Subaru of Grapevine responded

Vi, We enjoy seeing you at Five Star Subaru! Thank you for endorsing our service team and please reach Sean, Collin, or me at 817-438-1700 with vehicle concerns any time. We are here to help in any way we can. Best regards, Jake Ritter, Service Director

October 02, 2023

Took care of us when we bought one and now services also been very helpful More

by Manuel.tim1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Alexander-Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Five Star Subaru of Grapevine responded

Manuel, Thank you for your commitment to Five Star Subaru. We are grateful to serve in you both our sales and service departments. When you need assistance with any automotive-related concerns, please don't hesitate to reach out to us at 817-438-1700. Our dedicated team is always here to help. Safe travels, Jake Ritter, Service Director

September 24, 2023

Jess who sold me my car was awesome. Best car buying experience ever. Best service from the whole dealership. More

by dastondastonee8999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2023 -

Five Star Subaru of Grapevine responded

Thank you, datsondastonee899, for continuing to choose Five Star Subaru. Jess, Deion, and our entire team are here to help you enjoy your car. Call us any time at 817-438-1700. Take care, Jake Ritter, Service Director

September 23, 2023

Great service, fast service and friendly service! ! I will definitely bring my vehicle back to Five Star Subaru!!! More

by robert
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Pipkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2023 -

Five Star Subaru of Grapevine responded

Robert, We always appreciate hearing from our Five Star Subaru service customers. Thank you for taking the time to share your feedback. We look forward to scheduling future appointments at 817-438-1700. Take care, Jake Ritter, Service Director

September 20, 2023

Johnnie Taylor always going the extra mile to have your vehicle repaired. Would definitely recommend seeing him for any repairs! More

by Juan G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2023 -

Five Star Subaru of Grapevine responded

Juan, We appreciate your support of Johnnie and the Five Star Subaru service department. Whenever you have vehicle questions, give us a call at 817-438-1700. We look forward to helping you enjoy your car. Thank you, Jake Ritter, Service Director

September 14, 2023

From valet to manager, they are nice people who respond , explain, and fixe quickly our need. Treated us like a family member, they really want to have us back, always. More

by Tuongvien669
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob Ritter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Roberts
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Sep 15, 2023 -

Five Star Subaru of Grapevine responded

Hello Tuongvien669, Efficient services are to be expected at Five Star Subaru. It is our goal to help our customers get back on the road in a timely manner, so we hope to hear from you again at 817-438-1700. Safe travels and please call us when you have future vehicle needs. Thank you, Jake Ritter, Service Director

September 12, 2023

5 Star Subaru Grapevine has given me not only the best customer service of any dealership that I’ve been to, but one of the best customer service experiences I have ever had. More

by melodyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corbin Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Pipkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren McCord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2023 -

Five Star Subaru of Grapevine responded

Hello Melodyk, The dedicated Five Star Subaru service team works tirelessly to ensure that you receive the highest quality service and that your vehicle is in the best possible condition. Your satisfaction is our top priority, and we welcome your questions any time at 817-438-1700. Thank you for being one of our valued customers. Sincerely, Jake Ritter, Service Director

September 07, 2023

We always have good and quick service, very friendly to! The only thing is it’s a drive for us and we would like a dealership in Keller area 😉 More

by Pappy53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young man that took our information, valet attendant. Very nice & friendly
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Sep 08, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Pappy53, for choosing Five Star Subaru for your car's care. Jose and our service team welcome the chance to answer your technical or care questions at 817-438-1700. Count on us again. Take care, Jake Ritter, Service Director

September 03, 2023

Wonderful service, courtesy and constant updates. Fast service and convenient location. I feel confident and safe driving my vehicle now. ⭐️⭐️⭐️⭐️⭐️ More

by Angie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2023 -

Five Star Subaru of Grapevine responded

Angie, We appreciate the chance to help with your vehicle's care at Five Star Subaru. Reach Rex and our techs at 817-438-1700 with questions. We want to help you fully enjoy your car. Thank you, Jake Ritter, Service Director

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