Five Star Subaru of Grapevine - Service Center

I am writing to express my gratitude and appreciation for the excellent service and customer care I received from Sam Pack Five Star Subaru located in Grapevine Texas. I recently had a warranty claim for my the excellent service and customer care I received from Sam Pack Five Star Subaru located in Grapevine Texas. I recently had a warranty claim for my 2023 Subaru Outback, which had a faulty battery . I was very impressed by how quickly and smoothly the dealer handled the claim process, and how they provided me with a loaner car while my vehicle was being repaired. The  staff was very friendly, professional, and knowledgeable. They answered all my questions and explained everything clearly. They also kept me updated on the status of the repair and notified me when it was completed. I was very happy to receive my car back in perfect condition, and with a complimentary wash and vacuum. I would  like to recognize the members of the team that have exceeded my expectations and earned my loyalty as a customer. When I dropped off the car my wife and I were greeted by Lauren Cano. Lauren had great customer service skills as she and my wife chatted while I was talking with Jason Womack(Service Director). Jason had a loan car waiting for us and told me that Michael Ohanesian would be handling our R.O. Please recognize : Lauren Cano Jason Womack Michael Ohanesian They were absolutely the dream team in the service department. Their efficiency allowed us to get our car back way ahead of the time we were expecting it to take. I will definitely recommend Five Star Subaru to my friends and family. More

Drove in without an appointment and was greeted right away and on my way. Oil change, tire rotation, state inspection, wiper replacement completed in a timely manner. Service advisor Colin H. was extreme away and on my way. Oil change, tire rotation, state inspection, wiper replacement completed in a timely manner. Service advisor Colin H. was extremely helpful! His customer service was definitely above the norm. More

Fast service and courteous service staff assisted with wiper installation. Very helpful and polite greeter. wiper installation. Very helpful and polite greeter. More

We have been treated been treated very well at the dealership. Shantie is exceptionally full of knowledge about the Subaru. Anytime I call she walks me through the process I need to do whatever my que dealership. Shantie is exceptionally full of knowledge about the Subaru. Anytime I call she walks me through the process I need to do whatever my questions are. More

I recently took my 2022 Outback to the Grapevine Subaru service department at 5star Subaru for some minor service. I made a sameday appointment online and was greeted by a friendly and courteous staff. The service department at 5star Subaru for some minor service. I made a sameday appointment online and was greeted by a friendly and courteous staff. They checked my car in quickly and gave me an accurate estimate of the time and cost. They also offered me a complimentary shuttle service to take me to my destination while they worked on my car. The service was done in less than an hour and they called me to let me know that my car was ready. They also washed and vacuumed my car for free. When I picked up my car, they explained what they did and showed me the invoice. They also gave me a coupon for my next service visit. I was very impressed by their professionalism, efficiency, and quality of work. My Outback runs smoothly and looks great. I am very satisfied with the Grapevine Subaru service department at 5star Subaru, and I would highly recommend them to anyone who owns a Subaru. They are the best in the business! More

Jose and crew made this service about as painless as possible. He had a loaner ready when we dropped off our 2022 Ascent with a failed computer. Even with ordering the replacement parts the repair was c possible. He had a loaner ready when we dropped off our 2022 Ascent with a failed computer. Even with ordering the replacement parts the repair was completed in a couple of days. No complaints at all with the dealer More

Service manager Mike was friendly and professional. We had a 60,000 mile service on our 2017 outback. We had the steering links replaced and a four wheel alignment done. All service items were complete We had a 60,000 mile service on our 2017 outback. We had the steering links replaced and a four wheel alignment done. All service items were completed in a timely manner, and the loaner car was greatly appreciated. More

They diagnosed the problem and fixed it. It took a while, but within the predicted time. The staff is nice and the waiting room is comfortable. It took a while, but within the predicted time. The staff is nice and the waiting room is comfortable. More

Very pleased. Had 9:00 appointment and was out by 10:30. Courteous & very helpful. Had 9:00 appointment and was out by 10:30. Courteous & very helpful. More

Five Star Subaru is fantastic! The staff is super friendly and helpful. They helped me find the perfect Subaru, explained everything clearly, and made buying a breeze. Great servic The staff is super friendly and helpful. They helped me find the perfect Subaru, explained everything clearly, and made buying a breeze. Great service even after the sale. Highly recommend for an easy and satisfying car-buying experience! More