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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
937 Reviews

937 Reviews of Five Star Subaru of Grapevine - Service Center

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June 15, 2024

Mike, my service advisor, did an outstanding job dealing with my car and I am happy and relieved with the outcome. However, I do not have a get deal of trust concerning the maintenance checks especially the More

by 1951mark
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2024

I’m very happy with my 1st service, Jason was polite and respectful, explained what they going to do to my car, and tell me how long its going to take to do all that service. I feel like they are really car More

by quan.hoangdl
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Jun 15, 2024 -

Five Star Subaru of Grapevine responded

Quan.hoangdl, Thank you for rating your first Five Star Subaru service experience. We will work hard to make certain all of your visits are efficient. Reach Jason and our techs at 817-438-1700 with questions. We are here to help whenever you have concerns. Best regards, Jakob Ritter, Service Director

June 12, 2024

Their customer service representative took personal responsibility to see that my Forester's service was excellent. More

by falcon549
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Five Star Subaru of Grapevine responded

Thank you, falcon549, for taking the time to rate your Five Star Subaru service experience. Deion and our techs are readily available at 817-438-1700 for additional care concerns. Safe travels and call on us any time. Best regards, Jakob Ritter, Servcie Direcotr

June 12, 2024

Travis was great. He texted us daily to keep us updated. Service department is excellent. More

by Racer x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Jun 12, 2024 -

Five Star Subaru of Grapevine responded

Racer x, We are happy you found your way to Five Star Subaru. Travis and our techs can be reached at 817-438-1700. Let us know when you need maintenance or care advice. Thank you for your endorsement! Take care, Jakob Ritter, Service Director

June 08, 2024

Great visit. Mike was awesome. Quicker completion than expected. Having a loaner was a bonus More

by marker24.nikki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

Five Star Subaru of Grapevine responded

Thank you, marker24.nikki, for taking the time to rate your Five Star Subaru service visit. Mike and our techs welcome your questions at 817-438-1700. We are focused on timely service and sharing our knowledge. Safe travels, Jakob Ritter, Service Director

June 08, 2024

This was one of the best experiences I have had servicing my Subaru over the past several years. Jose was very knowledgeable and courteous, and they were able to complete the needed service in a timely manne More

by M2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

Five Star Subaru of Grapevine responded

M2024, We appreciate helping with your vehicle care at Five Star Subaru. Reach Jose or me at 817-438-1700 if you need our advice. We want you knowledgeable about your Subaru. Thank you for your business and feedback. Take care, Jakob Ritter, Service Director

June 07, 2024

Received very good service communication was excellent. Happy with the repairs that were needed and the warranty work that was completed. Matthew, the service agent took very good care of me. More

by brenda.romine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Brenda, for rating your visit to the Five Star Subaru service department. Reach Matthew and our techs at 817-438-1700 for advice any time. Let us know when you need our expertise. Best regards, Jakob Ritter, Service Director

June 06, 2024

This employee really goes above and beyond to help a customer. You’re lucky if you encounter her and her manager Jason. More

by RichardCannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Five Star Subaru of Grapevine responded

Richard, On behalf of Lauren and Jason, thank you for rating your Five Star Subaru service experience. Between visits, reach us at 817-438-1700. We are here to address all of your maintenance or repair concerns. Safe travels! Best regards, Jakob Ritter, Service Director

June 06, 2024

From sales to service (and every other department), customer service always goes above and beyond my expectations. My expectations are very high, so finding a dealership that exceeds is rare. I highly More

by J Tackla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Five Star Subaru of Grapevine responded

J Tackla, We appreciate your loyalty to Five Star Subaru! Thank you for recognizing our efforts and please call 817-438-1700 any time you have vehicle questions. Your driving enjoyment is our focus. Thanks again, Jakob Ritter, Service Director

June 05, 2024

A pleasure to work with each person there. They do quality work and keep the customer informed along the way, so there are no surprises. The work is completed expeditiously and with a smile. More

by JLS612@YAHOO.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Littrell
Jun 06, 2024 -

Five Star Subaru of Grapevine responded

JLSG12, Thank you for recognizing the Five Star Subaru service team. Customer satisfaction remains our focus. Call 817-438-1700 when you need our advice. We are always happy to help! Safe travels, Jakob Ritter, Service Director

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