Back

Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
814 Reviews

814 Reviews of Five Star Subaru of Grapevine - Service Center

Sort by
December 26, 2023

Sam Pack Subaru is the only dealership I will deal with. It is easy to schedule service, they are fast, friendly and reasonable. More

by nbdougherty2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Five Star Subaru of Grapevine responded

Nbdoughtery2011, Your trust in Five Star Subaru is greatly appreciated, and we are committed to ensuring your satisfaction continues. When you have questions about your car, call Deion and our techs at 817-438-1700. We truly value your business. Sincerely, Jake Ritter, Service Director

December 20, 2023

They always deliver excellent service, less waiting time for any kind of service and maintenance , great waiting room , professional staff More

by TJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Five Star Subaru of Grapevine responded

TJ, Thank you for your loyalty and trust to Five Star Subaru. Should you encounter any further concerns or have questions about your vehicle, feel free to contact us at 817-438-1700. Deion and our dedicated team is ready to provide assistance and ensure your driving experience continues to be seamless. Safe travels, Jake Ritter, Service Director

December 20, 2023

I like that I can make appointment show up and everything is done with in an hour. They also changed my battery in my key fob. I will continue going to Five Star for all of my Subaru service because it does More

by wynstn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Matthews
Dec 21, 2023 -

Five Star Subaru of Grapevine responded

Thank you, wynstn, for taking the time to rate your Five Star Subaru service visit. We appreciate your endorsement and patronage. We eagerly anticipate the opportunity to consistently meet and exceed your expectations as we continue to serve you in the future. Stay in touch at 817-438-1700. Safe travels, Jake Ritter, Service Director

December 16, 2023

Great Customer Experience from entire team and clean facilities with nice refreshment options in waiting area More

by Mikihawkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2023 -

Five Star Subaru of Grapevine responded

Mikihawkins, At Five Star Ford Subaru, we take pleasure in assisting you with all your automotive requirements. Thank you for relying on us, and don't hesitate to reach out at 817-438-1700 again. We appreciate your positive feedback and value your business. Safe travels, Jake Ritter, Service Director

December 14, 2023

Show up on time and was taken in with a smile. They were waiting for me to arrive. No waiting. Service was great. Love coming to this dealership. More

by Thunderstorm76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Five Star Subaru of Grapevine responded

Thunderstorn76, We appreciate when you come to Five Star Subaru, too! Thank you for recognizing Deion and our service center. We appreciate your loyalty, and your satisfaction is our top priority. Between visits, reach us at 817-438-1700 with questions. Safe travels! Take care, Jake Ritter, Service Director

December 13, 2023

Your service is impeccable. Mike Ohanesian, service coordinator does an excellent job In getting the job done. He’s great asset @ 5 Star Thank you More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Jeff, for endorsing the Five Star Subaru service department. We agree Mike and Matthew are assets to our dealership. Reach out to us at 817-438-1700 when you need vehicle advice. We want to always be your first call. Best regards, Jake Ritter, Service Director

December 12, 2023

Just went for my 6000/6 month oil change. and inspection. They went over everything prior and the results afterwards. Great service! More

by debbiewerk2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Five Star Subaru of Grapevine responded

Thank you, debbiewerk2, for making Five Star Subaru your auto center. Between visits, call us at 817-438-1700 if you need our knowledge. We are here to keep you informed and happy with your car. Take care, Jake Ritter, Service Director

December 12, 2023

My car died, needed a battery it happened right before the service department was to close. I called to make sure they would be there and could take my car. I pulled up to service they had a loaner ready More

by Rogersrsmm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Five Star Subaru of Grapevine responded

Rogersrsmm, Customer service is a priority at Five Star Subaru. We were more than happy to help and we hope you count on us again. Reach Matthew and our techs at 817-438-1700. Safe travels, Jake Ritter, Service Director

December 09, 2023

They went over and above in their service. They were very fast and everyone was very polite. Best experience at Subaru that I have ever had More

by Satisfied
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin
Dec 09, 2023 -

Five Star Subaru of Grapevine responded

Thank you for choosing Five Star Subaru, Satisfied! Efficient vehicle service and customer satisfaction are our goals. Don't hesitate to reach David, Colin, or me at 817-438-1700 between visits. We are here to help you enjoy your car. Best regards, Jake Ritter, Service Director

December 09, 2023

Five Star was able to fit me in for a critical repair, which was accomplished quickly and thoroughly. More

by dn2323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Littrell
Dec 10, 2023 -

Five Star Subaru of Grapevine responded

Dn2323, We're delighted to receive your positive feedback about Travis and your Five Star Subaru experience. Please share your comments with us at any time. We value your input and are committed to providing exceptional service. Visit us again soon or call us at 817-438-1700 for your next automotive needs. Thank you, Jake Ritter, Service Director

...
19
...