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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
840 Reviews

840 Reviews of Five Star Subaru of Grapevine - Service Center

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February 09, 2024

The dealership is always clean, the service staff is friendly and courteous and very helpful. I’m allays comfortable there. More

by rlaprelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2024 -

Five Star Subaru of Grapevine responded

Rlaprelle, We appreciate the chance to help with your automotive care at Five Star Subaru. Between visits, reach Jose and our techs at 817-438-1700. We want you knowledgeable about the care of your car. Thank you, Jake Ritter, Service Director

February 07, 2024

; wonderful service was great I enjoyed my viisit with Subaru of Grapevine also the staff is wonderful and very friendly. More

by pgclark66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylon Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Five Star Subaru of Grapevine responded

Pgclark66, Thank you for allowing the Five Star Subaru service team to help you care for your car. Jaylon, Deion, or I can be reached at 817-438-1700. Let us know when you need our knowledge. Enjoy your adventures! Take care, Jake Ritter, Service Director

February 07, 2024

Everyone was very helpful and kind. Matt was clear and I knew that my car was in good hands. Good atmosphere when I picked up my car. More

by A.borko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Five Star Subaru of Grapevine responded

A.borko, We appreciate you at Five Star Subaru. Helping you care for your car is our focus and we welcome the chance to share our advice. Reach out to 817-438-1700 between visits if you need our knowledge. Thank you, Jake Ritter, Service Director

February 05, 2024

I bought and have been taking my Subaru Outback to Grapevine Subaru for all all my service and maintenance. More

by Nugrammi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Five Star Subaru of Grapevine responded

Nugrammi, We value the chance to help with your auto care at Five Star Subaru. Our goal is to help you continue to enjoy your Outback. Reach Mike and our team at 817-438-1700 whenever you need vehicle advice. Safe travels, Jake Ritter, Service Director

February 04, 2024

Deion took care of my car quickly and even had it vacuumed and washed. He explained future service I would need, so I could plan for it. More

by bihnfeldt@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2024 -

Five Star Subaru of Grapevine responded

Bihnfeldt, We appreciate you and your business at Five Star Subaru. Reach Deion and our service team at 817-438-1700 when you need automotive advice. We are here for you. Thank you, Jake Ritter, Service Director

January 30, 2024

Always a pleasant visit at Subaru Grapevine. Everyone is so helpful and friendly. If you need a Subaru (which I think you do) you should come here! More

by Shani O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Shani, for your loyalty to Five Star Subaru. Our service team appreciates working with you. Helping you keep your car running well is the priority. Call Lauren, Dyson, or me at 817-438-1700 whenever you have maintenance concerns. Take care, Jake Ritter, Service Director

January 30, 2024

I have always been pleased with the customer service at Grapevine Subaru. I pirchased my vehicle here in 2017 and would purchase a vehicle here again. More

by rschraeder24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deion
Jan 31, 2024 -

Five Star Subaru of Grapevine responded

Rschraeder24, Focused customer service is a priority at Five Star Subaru. Thank you for not only buying your vehicle with us but also servicing your car here. We welcome you to call 817-438-1700 any time you have automotive needs. Best regards, Jake Ritter, Service Director

January 30, 2024

Greeted promptly, express service done in just over 1 hr as promised. Waiting area comfortable with snacks and drinks provided. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Five Star Subaru of Grapevine responded

Thank you for taking the time to rate your visit to the Five Star Subaru service center. Deion and our techs are ready to take your questions at 817-438-1700. Don't hesitate to give us a call. Safe travels, Jake Ritter, Service Director

January 27, 2024

Clean, friendly staff, plenty of parking and closer to my home. Amenities is awesome. Coffee, tea, Apple, bananas to name a few, bathroom is clean More

by TexasHarley88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2024 -

Five Star Subaru of Grapevine responded

Thank you, TexasHarley88, for taking the time to rate your Five Star Subaru service experience. When you need Tyler or my advice, call 817-438-1700. We are happy to share our knowledge and expertise. Safe travels, Jake Ritter, Service Director

January 27, 2024

Matthew was my service advisor when I brought my 2022 Ascent in for its 60,000 mile service. I made an appointment for 4:15 p.m. When I brought my car in and met Matthew, he told me the service was goi More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2024 -

Five Star Subaru of Grapevine responded

Dean, Thank you for your kind feedback. We are committed to delivering an outstanding customer experience at Five Star Subaru, and ensuring your satisfaction remains our utmost priority. Feel free to contact Matthew and our team if you have any inquiries or require additional assistance at 817-438-1700. We appreciate you! Best regards, Jake Ritter, Service Director

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