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Five Star Subaru of Grapevine - Service Center
Grapevine, TX
814 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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814 Reviews of Five Star Subaru of Grapevine - Service Center
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March 14, 2024
Five Star was actually a miss when I visited them interested in buying a car last year. However, multiple bad experiences with other dealers brought me back to them for service today and they knocked interested in buying a car last year. However, multiple bad experiences with other dealers brought me back to them for service today and they knocked it out of the park. I had no major issues, but they listened all my questions, gave me real answers, and made sure I was satisfied before I left. More
by heajohns23
March 13, 2024
Customer Service is outstanding! Always friendly, courteous, and make sure you understand the service needed. Always friendly, courteous, and make sure you understand the service needed. More
by Parrichardson
Employees Worked With
March 13, 2024
Very polite. Very professional. Gave me an estimate on when my car would be ready and exceeded my expectations. Travis kept me informed on the progress of the Very professional. Gave me an estimate on when my car would be ready and exceeded my expectations. Travis kept me informed on the progress of the service work as promised which allowed me to plan out my day. More
by Smdjr61
Employees Worked With
Travis
March 11, 2024
Came for an unscheduled oil change on a Saturday afternoon. Was told it would take an hour and a half, but my car was ready in an hour. It was washed and very clean as well. Thank you Subaru. afternoon. Was told it would take an hour and a half, but my car was ready in an hour. It was washed and very clean as well. Thank you Subaru. More
by dawnsclaussen
Employees Worked With
Don’t remember
March 11, 2024
I always have a great experience, the service department is always great to work with . is always great to work with . More
by edmendez19
Employees Worked With
March 09, 2024
Friendly, accommodating, professional service from every staff member. Kept in communication regarding appointment, length of time involved, and I also received updates. staff member. Kept in communication regarding appointment, length of time involved, and I also received updates. More
by leannetrammell
March 07, 2024
Service advisor was great. Got in my car and realized someone had gone through things in my door. Also, when I turned on my car someone had turned on a different station that w Got in my car and realized someone had gone through things in my door. Also, when I turned on my car someone had turned on a different station that was turned up very loud. Let service manager know and he wasn’t very happy. He left to go “Shake things up” but I never heard from him.. I really have been happy when I have been here and like them because they help with Canine Companions but I am not sure I will return after getting things taken from my vehicle. More
by DW
Employees Worked With
March 07, 2024
Best servcise department I have ever delt with They are polite,efficient, and get whatever service done you need in as short a time as possible. polite,efficient, and get whatever service done you need in as short a time as possible. More
by Crowngh
Employees Worked With
March 03, 2024
Always goes above and beyond to help specially bill , he is great and great in communication , he is great asset to this company . is great and great in communication , he is great asset to this company . More
by sunita
