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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
840 Reviews

840 Reviews of Five Star Subaru of Grapevine - Service Center

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April 13, 2024

Always friendly, thorough and prompt. Service area is clean and relaxing. From sales to service you couldn’t ask for a better customer experience. More

by gaylabarrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2024 -

Five Star Subaru of Grapevine responded

Thank you, gaylabarrow, for taking the time to share your feedback. At Five Star Subaru, customer satisfaction is a priority. Reach Deion and our techs at 817-438-1700 with questions any time. We want you knowledgeable abour your Subaru. Take care, Jakob Ritter, Service Director

April 12, 2024

Jason Womack and Jose Zambrano in the Service Department took great care of me when my 2021 Subaru Forester had a problem that required prompt attention. Their professionalism and ability to quickly addres More

by jar.pet92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Five Star Subaru of Grapevine responded

Jar.pet92, Thank you so much for recognizing Jason, Jose, and Five Star Subaru. Customer experience and satisfaction are our goals. Whenever you need vehicle advice, we are here for you at 817-438-1700. Take care, Jakob Ritter, Service Director

April 11, 2024

Dropped my car off for service and the advisor said to do change the oil, etc. plus rotate and balance the tires would take about 90 minutes. He called 45 minutes later and said my car was ready to go. More

by wausaugulfcoast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Housknecht
Apr 11, 2024 -

Five Star Subaru of Grapevine responded

Wausaugulfcoast, Timely service is the goal at Five Star Subaru. Your satisfaction is our priority, and we're grateful for the opportunity to have served you. If you have any further questions or need assistance in the future, please feel free to reach out to 817-438-1700. Thank you for your business and feedback, Jakob Ritter, Service Director

April 10, 2024

Colin took great care of me as my service advisor. He was polite, performed a walk around inspection, updated me throughout the process and even took the time to review my vehicle’s multi-point inspec More

by ryanmurray1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Slovak, Colin Housknecht
Apr 10, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Ryan, for taking the time to rate your Five Star Subaru service visit. Customer satisfaction is a priority and we continue to welcome your questions at 817-438-1700. Give us a call whenever you need our advice. Safe travels! Take care, Jakob Ritter, Service Director

April 10, 2024

Excellent service, car was inspected, oil charged, filter replaced, washed and cleaned. That's why I always return to them each time. More

by Besa.Bauta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Five Star Subaru of Grapevine responded

Besa.Bauta, It's great to hear that you had such a positive experience at Five Star Subaru! We're glad that our comprehensive service keeps you coming back. Thank you for your loyalty, and we look forward to serving you again in the future! Let us know when to expect you at 817-438-1700. Take care, Jakob Ritter, Service Director

April 10, 2024

Fast, efficient service. Friendly employees to greet you. Great waiting area with amenities. Clean dealership. More

by setthehook1492
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Five Star Subaru of Grapevine responded

Setthehook1492, Thank you for taking the time to rate your Five Star Subaru service visit. Customer experience is important and we continue to be available at 817-438-1700 for any vehicle care concerns. Safe travels and we look forward to seeing you again. Best regards, Jakob Ritter, Service Director

April 09, 2024

Went in for an oil change and tire rotation and my Service Rep Mike was polite, professional and helpful. Mike gave an estimate of when the car would be ready and the car was done and washed before th More

by chipanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Five Star Subaru of Grapevine responded

Chipanderson, Thank you for your kind words! We take pride in our well-trained staff and their commitment to providing excellent service at Five Star Subaru. We're thrilled to hear that you had a positive experience with Mike and our service team. If you ever need assistance in the future, don't hesitate to reach out to 817-438-1700. Take care, Jakob Ritter, Service Director

April 07, 2024

My new service adviser is very dedicated to pleasing the customer. His communication with us was flawless, both this time and the last. Thanks. More

by ChoDog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Five Star Subaru of Grapevine responded

ChoDog, Providing exceptional customer service is always our top priority, and it's wonderful to know that Matthew and Jose delivered on that commitment. We greatly appreciate your feedback and your continued trust in Five Star Subaru. If there's anything else we can assist you with, please don't hesitate to reach out to 817-438-1700. Thank you, Jakob Ritter, Service Director

April 06, 2024

Quick and easy, great techs and advisors. I got everything I needed done and very happy with service More

by lcano89
Recommend Dealer
Yes
Employees Worked With
Ryan Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2024 -

Five Star Subaru of Grapevine responded

Lcano89, We really appreciate hearing from you! Thank you for sharing your experience with our Five Star Subaru service department. Reach Lauren and Ryan with questions any time at 817-438-1700. Safe travels! Take care, Jakob Ritter, Service Director

April 03, 2024

Absolutely the best Service Department I have ever visited. The staff is outstanding and always has your best interest in mind. More

by Jwmaxx1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
D'Mitri Manivanh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Five Star Subaru of Grapevine responded

Jwmaxx1, We're delighted to hear that the Five Star Subaru service staff provided you with great service. At our dealership, we strive to make every appointment as smooth as possible for our customers. Thank you for choosing us, and we look forward to serving you again in the future. If you need anything else, please call 817-438-1700. Safe travels, Jakob Ritter, Service Director

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