Five Star Subaru of Grapevine - Service Center

Wonderful service experience. Thoroughly explained all my options, and helped me pick what was best for us. Very quick, and kept me updated along the way. Thoroughly explained all my options, and helped me pick what was best for us. Very quick, and kept me updated along the way. More

Once again it was a pleasure to have my car serviced at five star subaru. five star subaru. More

I can't express enough how grateful I am for the exceptional service I received from Mike. I was in a tough spot, needing my car serviced at the last minute, and Mike went above and beyond to accomm exceptional service I received from Mike. I was in a tough spot, needing my car serviced at the last minute, and Mike went above and beyond to accommodate me. From the moment I walked in, he made me feel like a valued customer, despite the short notice. Mike's professionalism, friendliness, and genuine care for his customers are truly remarkable. He took the time to explain everything clearly, ensuring I understood the work that needed to be done and giving me peace of mind. It's rare to find someone who is not only skilled at what they do but also takes the time to make you feel comfortable and appreciated. What stood out the most was Mike's willingness to go the extra mile. He didn't just fit me into the schedule; he made sure everything was handled efficiently and with great attention to detail. I left feeling confident that my car was in the best hands possible. I'll definitely be coming back for any future needs, and it's all because of Mike. His dedication to excellent service has earned my trust and loyalty. Thank you, Mike, for turning what could have been a stressful situation into a positive experience. You're the reason I'll be a returning customer! More

The service at Five Star Subaru is always prompt and complete, whether the job is big or small. complete, whether the job is big or small. More

They are always ready to do what is needed for the customer! I had requested a ride to work when I made my appointment. When I arrived, they said I they did not have a person to take me. The service customer! I had requested a ride to work when I made my appointment. When I arrived, they said I they did not have a person to take me. The service mgr., Jake?? - quickly said he would take me and pick me back up. That’s what I call 5-star service!!! He also answered all my questions about how long brakes last (my car has 46,000 miles on it) and my questions about the transmission. So many reasons that I LOVE MY SUBARU!! More

Great customer service from the service department and sales. vehicle maintenance is also always done in a timely manner with never any issues after i get my vehicle back. sales. vehicle maintenance is also always done in a timely manner with never any issues after i get my vehicle back. More

I have to tell you, folks, this dealership has the best service department. Other dealerships? They’re all losers compared to this dealership. Believe me, I've seen a lot of service departments, but this o service department. Other dealerships? They’re all losers compared to this dealership. Believe me, I've seen a lot of service departments, but this one? It's just incredible. These guys are winners, pure and simple. They know how to get things done—fast, efficient, and with top-notch quality. Nobody services cars like they do. The mechanics? Tremendous. The staff? Just fantastic, so polite, so professional. I took my car in, and it came out running better than ever before. Unbelievable work. Trust me, you won't find a better service department anywhere. They're making car service great again! More

Service Department is always professional, communicative, thoughtful and courteous. Keep up the good pay and benefits for your employees so they can continue happily take care of your customers! thoughtful and courteous. Keep up the good pay and benefits for your employees so they can continue happily take care of your customers! More

Oil and filter change was done in under an hour. Colin was very helpful in answering my questions and adjusting sound. Colin was very helpful in answering my questions and adjusting sound. More

The service personnel are always friendly, professional, and willing to solve whatever service I need. If I need a loaner, they usually have one available. The work has always been preformed in a timely man and willing to solve whatever service I need. If I need a loaner, they usually have one available. The work has always been preformed in a timely manner. And they wash the car! More