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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
943 Reviews

943 Reviews of Five Star Subaru of Grapevine - Service Center

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May 14, 2025

Travis service advisor always takes good care of my family when they come in with their cars. We all 4 of us bring our cars and I am now brining another Subaru for a total of 5 cars for service with Tr More

by 12_Subarus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Deion Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Stacie Blake
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Littrell is 5 stars consistently!
May 14, 2025 -

Five Star Subaru of Grapevine responded

Thank you, 12_Subarus, for taking the time to endorse Travis and the Five Star Subaru service center. We appreciate your loyalty and the chance to help you and your family! When you or your daughter need advice, give us a call at 817-438-1700. We are here for you! Safe travels, Jakob Ritter, Service Director

May 13, 2025

By far the best dealership around! I’ve been a customer for years and will be in the future as well. It takes a lot to earn trust in a company, but they definitely have won mine. Ty yo More

by tamirawomack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Five Star Subaru of Grapevine responded

Thank you, tamirawomack, for endorsing Five Star Subaru. Your loyalty means so much! When you need our advice or expertise, reach out to 817-438-1700. We will be ready to help. Safe travels, Jakob Ritter, Service Director

May 09, 2025

Always a pleasant interaction with everyone at Five Star Ford. I have always felt comfortable and confident with all of my transactions. More

by Genanaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Littrell
May 09, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Genanaylor, for recognizing Travis and the Five Star Subaru service center. Customer satisfaction is so important and we remain available at 817-438-1700 for additional questions. We want you 100% confident during your driving journey. Take care, Jakob Ritter, Service Director

May 07, 2025

Good service, car was done in less than an hour, nice snack bar, I will return. More

by consumer.law
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Five Star Subaru of Grapevine responded

Thank you, consumer.law, for choosing the Five Star Subaru service team for your vehicle care. Ivan and our techs welcome your questions at 817-438-1700. We are focused on your driving journey. Safe travels and thanks again, Jakob Ritter, Service Director

April 29, 2025

Service is great. Service advisors help each other out to facilitate service. Team approach was great. Communication had one hiccup on notifying when to expect to p More

by Freddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Housknecht
Apr 30, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Freddie, for sharing your Five Star Subaru visit. We're glad to hear you experienced great service overall and appreciated our team approach to facilitating your vehicle's needs. We sincerely apologize for the miscommunication regarding your vehicle's pickup time. Thank you for your patience and understanding. We appreciate your business and hope to hear from you again at 817-438-1700. Best regards, Jakob Ritter, Service Director

April 29, 2025

They are always wry helpful and attentive. My vehicle is serviced with in the time period they say. More

by Kcraft 1005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob Ritter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Five Star Subaru of Grapevine responded

We're so glad you consistently find the Five Star Subaru service team helpful and attentive, Kcraft 1005. We do our best to provide vehicle service that is completed efficiently. We truly value your business and look forward to hearing from you again at 817-438-1700. Thank you, Jakob Ritter, Service Director

April 24, 2025

Super customer service and Matt did great The problem was fixed and the appointment schedule made it easy for us More

by flight09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Five Star Subaru of Grapevine responded

Thank you, flight09, for rating your Five Star Subaru service visit. Customer experience and satisfaction are our priorities. Should you need additional advice or when you are ready to schedule your next appointment, we will look forward to hearing from you at 817-438-1700. Safe travels and thanks again! Take care, Jakob Ritter, Service Director

April 23, 2025

Travis provided great customer service! He was very knowledgeable and careful to explain the details of the service my car needed. More

by Kathy Pruitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Litrell
Apr 24, 2025 -

Five Star Subaru of Grapevine responded

Kathy, We're so glad Travis provided you with great customer service during your visit to Five Star Subaru. It's fantastic when our team members are knowledgeable and take the time to explain everything clearly. We appreciate you recognizing Travis and our service team. Let us know when you need us again at 817-438-1700. Safe travels, Jakob Ritter, Service Director

April 23, 2025

Took my car in cause my check engine light came on and they replaced the part I needed and got me a loaner while they had to keep it for a day. This is a great dealership. The Service Department is awesom More

by sharon_strine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Littrelll
Apr 24, 2025 -

Five Star Subaru of Grapevine responded

Thank you, sharon_strine, for taking the time to rate your Five Star Subaru service visit. Customer experience and satisfaction are priorities for our team. Between appointments, reach Travis or me at 817-438-1700 should you need our advice. Safe travels and take care, Jakob Ritter, Service Director

April 22, 2025

Impeccable service. I had the pleasure of working again with Deion Thomas. He is the best! More

by e.b.robison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Five Star Subaru of Grapevine responded

Thank you, e.b.robison, for recommending Deion and Five Star Subaru! Whenever you need vehicle advice, please reach us at 817-438-1700. We are always happy to share our advice and expertise. Safe travels! Take care, Jakob Ritter, Service Director

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