Five Star Subaru of Grapevine - Service Center

Love the Subaru, love Five Star Subaru of Grapevine. Bought a new Crosstrek about 10 years ago from Hiley. At Hiley the sale process included deception at the payment stage and was maddening as the ser Bought a new Crosstrek about 10 years ago from Hiley. At Hiley the sale process included deception at the payment stage and was maddening as the service department due to slow and inconsiderate, at times rude treatment. But I loved that XV Crosstrek. Traded it in on a used Forester from Five Star. The car is very good. The service and follow-up has been wonderful. I'm not kidding. I'll drive the extra miles to return to Five Star and avoid the 'other' no good dealership. More

Highly professional . Very responsive to questions and concerns. Total transparency when buying a car or receiving service. The person who explains all the car’s technolog Very responsive to questions and concerns. Total transparency when buying a car or receiving service. The person who explains all the car’s technology is a genius and does a superb job of simplifying everything. And these cars have a LOT of technology. More

Always have had top notch service when stopping in at Five Star Subaru of Grapevine Service Department. Five Star Subaru of Grapevine Service Department. More

Prompt and correctly completed work. Fair price and friendly service. Excellent status communication. A top quality service center. Fair price and friendly service. Excellent status communication. A top quality service center. More

Wow! Impressive service team! Picked up something on the road out in Grand Prairie and had my car towed to this store because I love the Sam Pack Five Sta Impressive service team! Picked up something on the road out in Grand Prairie and had my car towed to this store because I love the Sam Pack Five Star brand. They took excellent care of me and my precious pony! While they were waiting for my tire to arrive, my battery went dead, they notified me immediately and were able to replace it. Bonus! They noticed my key fob battery was low and replaced that too. I love that they have a text message system, which makes communication super easy and kept me updated on a regular basis. As a single woman who feels vulnerable in the automotive repair space, I trust this team explicitly with my vehicle. I can tell their attention to detail is impeccable. Thank you to every single member of the Five Star Subaru team, especially Collin and Jake!! More

From the moment you drive in, they are attentive, knowledgeable and professional. You are kept informed and there are no surprises with the service needed or the cost. knowledgeable and professional. You are kept informed and there are no surprises with the service needed or the cost. More

Customer service is top notch. Honda and Toyota cannot compared. I brought my car in for service and they are constantly updating the status and when my vehicle was ready for pick Honda and Toyota cannot compared. I brought my car in for service and they are constantly updating the status and when my vehicle was ready for pick up. Travis was fantastic. The dealership is very clean and snacks are always free. More

Service advisor Travis did a great job with the status of my work and having my car ready. The charges were accurate for the work performed and quality work was done. I normally do my own work but I trust th my work and having my car ready. The charges were accurate for the work performed and quality work was done. I normally do my own work but I trust this dealership to he up to my standards. More

Great, fast service on my Impreza due to headlamp recall. Friendly, knowledgeable staff in Service Department. Clean, comfortable waiting area and coffee, soda, snacks available while waiting. Cleanest garag Friendly, knowledgeable staff in Service Department. Clean, comfortable waiting area and coffee, soda, snacks available while waiting. Cleanest garage I’ve ever seen at a dealership. Special thanks to Travis for going over recommended service for my vehicle. Will recommend to friends and will definitely shop here first for my next Subaru. Well Done!! More