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Five Star Subaru of Grapevine

Grapevine, TX

4.9
3,683 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 3,683 reviews

October 07, 2024

The Sales staff was easy to work with, and start to finish I was out the door with a new car in 2hours. More

by ATXNDFW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Adams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Five Star Subaru of Grapevine responded

ATXNDFW, It was our pleasure to help you into a new car at Five Star Subaru. Should you wish to share additional feedback, please reach me at dcheney@subarugrapevine.com or 817-438-1700. Full customer satisfaction is our goal. Thank you for being one of our valued customers. Take care, David Cheney, General Sales Manager

October 07, 2024

This was my first ever new car purchase and Denton Gidcumb was an amazing salesman and made the entire experience less stressful! I would highly recommend anyone who is looking for a new car purchase More

by LESTERVELAZQUEZU
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hendricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deyton Gidcumb
Oct 08, 2024 -

Five Star Subaru of Grapevine responded

Congratulations, LESTERVELAZQUEZU, on your first new car! Deyton and your sales team remain available for technical or maintenance questions at 817-438-1700. Be sure to stop by Five Star Subaru or give us a call if there are vehicle features you would like to revisit. Thank you, David Cheney, General Sales Manager

October 07, 2024

A bad battery left us stranded. The dealership was quick to send someone out to jump start us, and replaced the battery once we took the vehicle to the service department. More

by Jsgmrg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmer
Oct 08, 2024 -

Five Star Subaru of Grapevine responded

Jsgmrg, Thank you for reaching out to Five Star Subaru for your battery needs. We were happy to help and we hope you count on us again. Call us any time at 817-438-1700. Take care, Jakob Ritter, Service Director

October 05, 2024

We knew what we wanted and the process was easy. Tobias was great to work with More

by KB66COUPE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tobias Awoniyi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Five Star Subaru of Grapevine responded

Congratulations, KB66COUPE, on your new car from Five Star Subaru. Tobias and our team welcome your technical or care questions at 817-438-1700. We are focused on helping you fully enjoy your Subaru. Thank you for your great endorsement. Best regards, David Cheney, General Sales Manager

October 04, 2024

Amazing customer service. Jaylon sent me videos, has the cars ready to go to test drive, and worked with me on pricing to fit my budget. He showed me around the dealership, se More

by MENDEJENSEN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaylon Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Cryer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Five Star Subaru of Grapevine responded

MENDEJENSEN, Thank you for taking the time to share your feedback. We're delighted to know that you were satisfied with Jaylon and your shopping experience at Five Star Subaru. It's customers like you who make our job rewarding. We look forward to helping you enjoy your Crosstrek. Stop by or give us a call at 817-438-1700 any time. Take care, David Cheney, General Sales Manager

October 04, 2024

Very pleasant and a fair deal too. Thank you so much. This is my third purchased car purchase from Five Star. More

by STARRVUE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Alexander-Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Cryer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Five Star Subaru of Grapevine responded

STARRVUE, Thank you so much for your kind words and for choosing Five Star Subaru! We're thrilled to hear that you had a positive experience with Cameron, Greg, and Darryl. Your satisfaction is our top priority, and we look forward to helping you enjoy your new car. Stay in touch at 817-438-1700. Congratulations! Best regards, David Cheney, General Sales Manager

October 04, 2024

Dropped car off with no appointment with Colin Housknecht who is the Service Advisor. I explained the issues and the service I needed done. He got right on it and I got a call later that day car was ready. I More

by BillVB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Housknecht
Oct 04, 2024 -

Five Star Subaru of Grapevine responded

Bill, Thank you for stopping by Five Star Subaru. We appreciate your recognition of Colin and his efforts to get your car back to you quickly. Your safety and driving comfort is the focus. Call on us again at 817-438-1700. Take care, Jakob Ritter, Service Director

October 01, 2024

Easy to deal with. Made appointment same day . Took care of routine maintenance in timely manner. Also looked at another issue I had . Took care of it immediately . Was More

by steinway379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damon English
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Five Star Subaru of Grapevine responded

Steinway379, Your satisfaction is our top priority at Five Star Subaru. We're grateful for your business and your feedback. Please don't hesitate to contact us at 817-438-1700 if you need anything else. Thank you, Jakob Ritter, Service Director

October 01, 2024

There’s a reason they won top Subaru dealer in the USA! Great service, clean facilities, helpful staff, and easy transactions. Happy to be a part of the 5 Star Family and excited to take my new Outback on More

by SHEARERMA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose “Red” Jiménez
Oct 02, 2024 -

Five Star Subaru of Grapevine responded

Congratulations, SHEARERMA, on your purchase! We wanted to say thanks for taking the time to share your experience with your Five Star Subaru sales team. Thank you again for your business. We hope to hear from you again at 817-438-1700. Best regards, David Cheney, General Sales Manager

October 01, 2024

Service reps were very attentive and communicated during the whole process.. i look forward to my next visit. More

by jcastllo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J D
Oct 02, 2024 -

Five Star Subaru of Grapevine responded

Jcastllo, We're so grateful for your kind words! Your positive review means a lot to JD and our service team. Thank you for choosing Five Star Subaru. We look forward to hearing from you again at 817-438-1700. Best regards, Jakob Ritter, Service Director

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