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Five Star Subaru of Grapevine

Grapevine, TX

Overview
Employees
Reviews
Vehicles
4.9
3,882 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 3,882 reviews

January 24, 2025

The staff was friendly and helpful during the entire process, always engaging with the customers. More

by Steve Thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
1.0
This rating includes all reviews, with more weight given to recent reviews.
D'Mitri Manivanh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Jordan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Reyes
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Jan 24, 2025 -

Five Star Subaru of Grapevine responded

Steve, We value your feedback and are so glad that you found your Five Star Subaru service advisor was helpful. We strive to provide a seamless and enjoyable experience for all our customers. We appreciate your business and welcome additional questions at 817-438-1700. We are here to help you enjoy many more miles in your car. Best regards, Jakob Ritter, Service Director

January 24, 2025

That staff was not pushy and they helped me get the most for my trade. More

by ANDYKATIE55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Five Star Subaru of Grapevine responded

Congratulations, ANDYKATIE55, on your new car from Five Star Subaru. Jeremy and our staff remain focused on your complete satisfaction. Stop by or call 817-438-1700 for vehicle advice any time. We are happy you are driving Subaru! Thank you, David Cheney, General Sales Manager

January 24, 2025

Very prompt and responsive and got exactly what I wanted. Will return due to their excellent service. More

by Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis/Service Advisor
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Jan 24, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Rod, for taking the time to endorse the Five Star Subaru service center. Travis and our techs remain available at 817-438-1700. Let us know when you need vehicle advice or another appointment. Best regards, Jakob Ritter, Service Director

January 24, 2025

Everyone was great in helping me. I would recommend friends to come here. I’m happy with my car purchase. More

by MARY.GUYTON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hendricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaylon Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Cryer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Five Star Subaru of Grapevine responded

MARY.GUYTON, We are excited to help with your auto needs at Five Star Subaru. Thank you for your endorsement and recommendations. Be sure to stay in touch with your sales team at 817-438-1700. We are always here to share our advice. Enjoy your ride! Best regards, David Cheney, General Sales Manager

January 24, 2025

Always satisfied when I need to take my vehicle to Five Star Subaru of Grapevine. Professional and courtesy employees. More

by maril
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2025 -

Five Star Subaru of Grapevine responded

Thank you, maril, for being one of our valued Five Star Subaru guests. Jose is a great source of knowledge and is available at 817-438-1700 for questions. Between visits, we welcome the chance to share vehicle knowledge. We are focused on your driving experience. Take care, Jakob Ritter, Service Director

January 23, 2025

Antonio was great ! He gave me a time estimate and fulfilled his promise. This was my first check up after buying the car from 5 star and I am very pleased ! More

by donsanford11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
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Jan 24, 2025 -

Five Star Subaru of Grapevine responded

donsanford11, Thank you for choosing Five Star Subaru and for recognizing Antonio! We appreciate you keeping your business at our dealership. Let us know how we can help you enjoy your car. Call us any time for advice or care at 817-438-1700. Take care, Jakob Ritter, Service Director

January 22, 2025

Received excellent services. Jayson is pleasant welcoming and pleasant to talk to. Has great communication skills. Love the neat facility. Wonderful people there More

by Otaa002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson
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Jan 24, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Otaa002, for taking the time to share your positive feedback with us! We're incredibly proud of Jayson and the Five Star Subaru service team. We strive to provide a quality service experience for all our customers, and we're glad we were able to deliver on that promise for you. We appreciate your business and look forward to serving you again soon. Reach Jayson or me at 817-438-1700 for vehicle advice any time. Safe travels, Jakob Ritter, Service Director

January 22, 2025

Jose he the best customer service he does great job I want tell him thank you so much for all your help More

by ebram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

Five Star Subaru of Grapevine responded

Ebram, We appreciate the chance to help with your auto care at Five Star Subaru. Reach Jose or me at 817-438-1700 any time you need vehicle advice. We are here to keep you informed about your car maintenance and repairs. Thank you, Jakob Ritter, Service Director

January 21, 2025

Loved working with Luis “Junior” He made the process so much smoother and less stressful. More

by ALISON.VANBUREN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corbin Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Cryer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Hernandez Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

Five Star Subaru of Grapevine responded

Congratulations, Alison, on your new car from Five Star Subaru! Junior and our team welcome you to stop back or call 817-438-1700 with questions about your car. We want to make certain you fully enjoy all its features. Thank you for your business and remarks. Best regards, David Cheney, General Sales Manager

January 21, 2025

David and Shane were great and made the whole experience easy and fast. I was very happy with the car and the experience. More

by MSHAUGHNESSY1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Hendricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Lennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

Five Star Subaru of Grapevine responded

MSHAUGHNESSY1, Thank you for endorsing your shopping experience at Five Star Subaru. David, Shane, Steve, and I welcome you to call 817-438-1700 should you need additional information about your car. Complete customer satisfaction is the goal. Best regards, David Cheney, General Sales Manager

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