Five Star Subaru of Grapevine

Honestly the best dealership I've ever worked with. I'm from deep east Texas so the ride is about 3.5 hours, so most of the "wheeling and dealing" was done over the phone. EB was very nice to work with I'm from deep east Texas so the ride is about 3.5 hours, so most of the "wheeling and dealing" was done over the phone. EB was very nice to work with. Super sweet guy. We all worked a deal out over the phone. I was so nervous about going in and running into games and old dealership moves, that I developed an eye twitch for the majority of that 3.5 hour drive. Not one game. They stuck by the deal on the phone and I got an even better deal that I will elaborate on, here in a minute. Long story short, I couldn't get in for 3 days after making the phone deal and they were kind enough to hold the car for me. I get to the dealership and I immediately see my car out front; already detailed for me, gas tank filled up, and ready for me me drive. They trusted me to be there, just as I trusted them a good experience. EB took me out and went over all the special features of the car BEFORE the test drive so I was aware of everything the car could do. Which was very nice and VERY helpful. He definitely went out of his way to give me a good experience with them. We already made a deal and he still treated me like I was there to see the model of car for the first time. Much appreciated. He also managed to navigate me around where I wasn't in traffic for the test drive. The dealership is in a great location with multiple backside entrances, so it makes it easy to take the car around the block and go back in the back entrance of the dealership. EB was always kind and uplifting. Now for financing. Corbin is the absolute best. Such a sweet guy. He stood by our phone deal. Even after we made the deal, he still searched and worked with other banks to get me the best deal. I walked in expecting almost 11% and Corbin was able to get me 7.49% when the averages right now are 11%. With the adjustment, he was able to cut 3 months off my term and keep me at the same monthly payment! TALK ABOUT WORKING FOR THE CUSTOMER. Absolutely the best treatment. 0 games. Everything was laid out before me and explained before signing. Such a wonderful experience. After signing, EB took me on a tour of their dealership. Did you know their service center has 36 BAYS?! Wow! Talk about being ready to tackle service issues in a timely manor! He made sure I was knowledgeable about their dealership in case I ever needed any work. Overall, this is the best dealership I have ever worked with and I'll definitely be back for my next car. More

I have purchased a lot of cars in my time. This is probably the 12th vehicle or so that I've bought from the Sam Pack Five Star family, and this is one of the best buying experiences I've had, This is probably the 12th vehicle or so that I've bought from the Sam Pack Five Star family, and this is one of the best buying experiences I've had, although they've all been good. Top notch and trustworthy people all the way around. More

I am very pleased with the way my purchase was handled, Dylan did an exceptional job and answered my every question with facts, No white Lies! TY Dylan! Scott handled the financing smoothly and completed t Dylan did an exceptional job and answered my every question with facts, No white Lies! TY Dylan! Scott handled the financing smoothly and completed the offer giving me options for the financing I really appreciated. I will pass the word about the good service I obtained to my friends, More

Everything was perfect from the moment we walked through the door. Made buying a car a joy! the door. Made buying a car a joy! More

Took vehicle in to get a scratch on a door addressed that was discovered during delivery. Too deep to buff out so they are having the door repainted. Provided a loaner while the work is underway. was discovered during delivery. Too deep to buff out so they are having the door repainted. Provided a loaner while the work is underway. More

Dylan had good knowledge of the vehicles and helped us find a right model we were looking for. Thank you so much!! find a right model we were looking for. Thank you so much!! More

Good customer service. Mr. BB was very helpful and took time explaining all the details about the vehicle. Overall good experience. Mr. BB was very helpful and took time explaining all the details about the vehicle. Overall good experience. More

I thought they were honest everything they said they would do they did. There were no tricks or nonsense. would do they did. There were no tricks or nonsense. More

Five Star Subaru of Grapevine was very helpful and easy to work with. They were responsive and provided great customer service! to work with. They were responsive and provided great customer service! More

We had a great interaction with everyone in the dealership. I strongly recommend you go see them!! dealership. I strongly recommend you go see them!! More