Five Star Subaru of Grapevine

Wonderful experience and great stuff to work with. I like coming here wash my car and have a good coffee. I like coming here wash my car and have a good coffee. More

Great service, fast and easy. Will buy from them again. They worked with me to come in when I had the ability. Will buy from them again. They worked with me to come in when I had the ability. More

Top grade customer service from Five Star Subaru! Much appreciated and thankful for clean car Much appreciated and thankful for clean car More

Sales was low key - no pressure. Would recommend Jaime to anyone. Felt the dealer was fair regarding trade value. Highly recommend. Would recommend Jaime to anyone. Felt the dealer was fair regarding trade value. Highly recommend. More

I enjoy bringing my vehicle to this location for maintenance. Phenomenal customer service. Collin H and Sean Roberts kept me in the loop which I really liked because I knew what was going on with my maintenance. Phenomenal customer service. Collin H and Sean Roberts kept me in the loop which I really liked because I knew what was going on with my vehicle. More

Always great service! Great waiting area with snacks, water, soda and coffee! I will continue to buy from them. Great waiting area with snacks, water, soda and coffee! I will continue to buy from them. More

We worked with John Pressley as our sales advisor, and he took excellent care of us. He found the exact model we were looking for. We came in and the whole process was finalized is just a couple of hours. Ho took excellent care of us. He found the exact model we were looking for. We came in and the whole process was finalized is just a couple of hours. Honestly, on of the easiest and most pleasant car buying experiences we have ever had. Would highly recommend 5Star Subaru of Grapevine to anyone in the market for a new or used Subaru! More

Took care of us when we bought one and now services also been very helpful been very helpful More

Straight about costs. & we went over each process. Frank Lara was wonderful. Even when insurance processing was slowed down by chase. Worked with me to find then hold the & we went over each process. Frank Lara was wonderful. Even when insurance processing was slowed down by chase. Worked with me to find then hold the car. More

Honestly the best dealership I've ever worked with. I'm from deep east Texas so the ride is about 3.5 hours, so most of the "wheeling and dealing" was done over the phone. EB was very nice to work with I'm from deep east Texas so the ride is about 3.5 hours, so most of the "wheeling and dealing" was done over the phone. EB was very nice to work with. Super sweet guy. We all worked a deal out over the phone. I was so nervous about going in and running into games and old dealership moves, that I developed an eye twitch for the majority of that 3.5 hour drive. Not one game. They stuck by the deal on the phone and I got an even better deal that I will elaborate on, here in a minute. Long story short, I couldn't get in for 3 days after making the phone deal and they were kind enough to hold the car for me. I get to the dealership and I immediately see my car out front; already detailed for me, gas tank filled up, and ready for me me drive. They trusted me to be there, just as I trusted them a good experience. EB took me out and went over all the special features of the car BEFORE the test drive so I was aware of everything the car could do. Which was very nice and VERY helpful. He definitely went out of his way to give me a good experience with them. We already made a deal and he still treated me like I was there to see the model of car for the first time. Much appreciated. He also managed to navigate me around where I wasn't in traffic for the test drive. The dealership is in a great location with multiple backside entrances, so it makes it easy to take the car around the block and go back in the back entrance of the dealership. EB was always kind and uplifting. Now for financing. Corbin is the absolute best. Such a sweet guy. He stood by our phone deal. Even after we made the deal, he still searched and worked with other banks to get me the best deal. I walked in expecting almost 11% and Corbin was able to get me 7.49% when the averages right now are 11%. With the adjustment, he was able to cut 3 months off my term and keep me at the same monthly payment! TALK ABOUT WORKING FOR THE CUSTOMER. Absolutely the best treatment. 0 games. Everything was laid out before me and explained before signing. Such a wonderful experience. After signing, EB took me on a tour of their dealership. Did you know their service center has 36 BAYS?! Wow! Talk about being ready to tackle service issues in a timely manor! He made sure I was knowledgeable about their dealership in case I ever needed any work. Overall, this is the best dealership I have ever worked with and I'll definitely be back for my next car. More