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Five Star Subaru of Grapevine

Grapevine, TX

4.9
3,567 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 3,567 reviews

November 06, 2023

Great service and usually fast for easy maintenance. Very attentive service personnel with your time in consideration. More

by Myraharrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Five Star Subaru of Grapevine responded

Myraharrison, Thank you for your loyal support and for making Five Star Subaru your preferred dealership. Your kind words are greatly appreciated, and we're thrilled to be your go-to choice for automotive service. Reach us at 817-438-1700 with vehicle questions. We are here for you. Take care, Jake Ritter, Service Director

November 05, 2023

Clay is the reason I have purchased three cars. Great customer service. He goes the extra mile to meet your needs. More

by JJCMACK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Five Star Subaru of Grapevine responded

JJCMACK, Thank you for your loyalty to Clay and Five Star Subaru. We are grateful for each of your purchases and we look forward to hearing from you in the future at 817-438-1700. Let us know when you have technical or care concerns. Enjoy your newest car! Best regards, Doug Laymon, Sales Manager

November 05, 2023

Amazing customer service! We felt very comfortable buying our vehicle with 5 Star Subaru of Grapevine; will probably purchase another vehicle from them again! More

by MICHAEL.MORALESRAMOS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bill Klozik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Cryer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Five Star Subaru of Grapevine responded

Michael, We appreciate you and your business at Five Star Subaru. Bill is very customer-focused. so whenever you have questions about your vehicle give a call at 817-438-1700. Our team is here to offer our automotive advice. Enjoy your VW! Best regards, Doug Laymon, Sales Manager

November 05, 2023

I had an amazing time with my first car purchase! Cameron made everything so smooth and enjoyable!! More

by LINDSAYMTHMPSN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Alexander-Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corbin Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Five Star Subaru of Grapevine responded

Congratulations, Lindsay, on your first new car purchase at Five Star Subaru. Customer satisfaction remains a priority. Don't hesitate to stop by or call Cameron or me at 817-438-1700 with questions about your Subaru. We really want to help you fully enjoy your car. Thank you for your business and support! Best regards, Doug Laymon, Sales Manager

November 04, 2023

Mr. Mijares was very helpful. We had spoken on the phone several times. When an auto was identified what I was interested in Jaime would call me. I told him I would come out early on a Saturday morning. More

by JUDYFRAZIER61
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jaime Mijares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2023 -

Five Star Subaru of Grapevine responded

Judy, It's great to know that Jaime was helpful and proactive in assisting you throughout the process. It's evident that he made sure the vehicle was ready for your test drive, and his follow-up to check on your experience is truly commendable. We appreciate your business and are here to assist you in any way we can. If you have any more questions, please don't hesitate to call 817-438-1700. Thank you for choosing Five Star Subaru! Take care, Jake Ritter, Service Director

November 04, 2023

The service was great and the customer service was very helpful and professional. My sales person greeted me and chatted with me as well. Excellent experience More

by jw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2023 -

Five Star Subaru of Grapevine responded

Jw, We are delighted to hear that you had a great service experience at Five Star Subaru. Our commitment to excellent customer service is paramount, and it's wonderful to know that you found our team to be helpful and professional. If you ever require further assistance or have any more feedback to share, please don't hesitate to reach out to 817-438-1700. Thank you for choosing Five Star Subaru! Best regards, Jake Ritter, Service Director

November 03, 2023

I had a great experience at Five Star Subaru. Jeremy was very helpful in educating me on the '23 Forester that I ended up buying. From my trade in, to the closing, it was all done in under 2.5 hr More

by BRENTC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2023 -

Five Star Subaru of Grapevine responded

BRENTC, Treating our Five Star Subaru customers like family is at the heart of what we do, and we appreciate your recommendation of our dealership. Your kind words mean a lot to us, and we're here at 817-438-1700 whenever you need assistance. Thank you for your trust in Jeremy, and we look forward to serving you again in the future! Enjoy your Forester, Doug Laymon, Sales Manager

November 03, 2023

It was the smoothest experience I ever had at a car dealership, thank you for helping me More

by LTGALLAGHER1621
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Mosqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2023 -

Five Star Subaru of Grapevine responded

Congratulations, LTGALLAGHER1621, on your new Subaru. We appreciate you at Five Star Subaru and want to make certain you totally enjoy your car. Stay in touch at 817-438-1700. Thank you for your business, Doug Laymon, Sales Manager

November 02, 2023

Dealership was great, BB made choosing a car easy with zero pressure. Everyone was friendly and knowledgeable. Highly recommend this dealership. More

by BRITLYN65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
BB Belharrat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Five Star Subaru of Grapevine responded

BRITLYN65, We really appreciate you at Five Star Subaru. When you have questions about your new car, we encourage you to stop by or call 817-438-1700. Helping you fully enjoy your Subaru is our focus. Thank you for recommending BB and our dealership. Sincerely, Doug Laymon, Sales Manager

November 01, 2023

Really great experience from the moment we walked in and through the whole buying process. More

by Chrissy Holmes
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hayden Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hendricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Cryer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Five Star Subaru of Grapevine responded

Chrissy, We're delighted to hear that your buying experience at Five Star Subaru was great. Customer satisfaction is our priority, and we're here to make your experience as smooth and enjoyable as possible. If you have any more feedback or need further assistance, please feel free to share it with us at 817-438-1700. Customer service continues to be a priority. Thank you, Doug Laymon, Sales Manager

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