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Five Star Subaru of Grapevine

Grapevine, TX

4.9
3,566 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 3,566 reviews

December 21, 2023

Had to make 2 trips to the dealership and I live 2 hours away. I believe this could have been avoided on their end, but I do feel like I was given a fair deal and we are very satisfied with our new vehicle. More

by MERICJAMES
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corbin Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Five Star Subaru of Grapevine responded

Thank you, MERICAJAMES, for shopping at Five Star Subaru. We take your feedback seriously and will use it to address areas for improvement in our customer service. We want you completely happy with your purchase. Reach Darrell or me at 817-438-1700 if you need our vehicle advice. Sincerely, Doug Laymon, Sales Manager

December 20, 2023

They always deliver excellent service, less waiting time for any kind of service and maintenance , great waiting room , professional staff More

by TJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Five Star Subaru of Grapevine responded

TJ, Thank you for your loyalty and trust to Five Star Subaru. Should you encounter any further concerns or have questions about your vehicle, feel free to contact us at 817-438-1700. Deion and our dedicated team is ready to provide assistance and ensure your driving experience continues to be seamless. Safe travels, Jake Ritter, Service Director

December 20, 2023

I like that I can make appointment show up and everything is done with in an hour. They also changed my battery in my key fob. I will continue going to Five Star for all of my Subaru service because it does More

by wynstn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Matthews
Dec 21, 2023 -

Five Star Subaru of Grapevine responded

Thank you, wynstn, for taking the time to rate your Five Star Subaru service visit. We appreciate your endorsement and patronage. We eagerly anticipate the opportunity to consistently meet and exceed your expectations as we continue to serve you in the future. Stay in touch at 817-438-1700. Safe travels, Jake Ritter, Service Director

December 19, 2023

Ron was exceptionally knowledgeable about all the features on my Outback. He sold me when he explained all the safety features it has. More

by lisalebsack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Singuluri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Five Star Subaru of Grapevine responded

Thank you, lisalebsack, for recognizing Ron's efforts with your new car purchase at Five Star Subaru. To help you fully enjoy your Outback, don't hesitate to reach us at 817-438-1700. We are focused on your continued satisfaction. Best regards, Doug Laymon, Sales Manager

December 19, 2023

Friendly staff clean building and everyone Bill was helpful andI am very pleased and so happy with my new car. More

by EJELLO90
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Klozik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Five Star Subaru of Grapevine responded

EJELLO90, We truly appreciate your trust and confidence in Bill and the Five Star Subaru staff. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out to us at 817-438-1700. We value your opinion and are committed to helping you fully enjoy your new car. Congratulations! Best regards, Doug Laymon, Sales Manager

December 17, 2023

I liked having no pressure. At the end I said no more add-one but then 2 $250 “suggestions” Window tinting and some edging on the car doors. I was surprised the tinting was extr More

by SUSANWEIN
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Derek Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Five Star Subaru of Grapevine responded

Congratulations, Susan, on your car from Five Star Subaru. We appreciate the trust you've placed in Derek and our dealership, and we are committed to ensuring your ownership experience exceeds your expectations. Stop by or stay in touch at 817-438-1700. Thank you for your business and candid feedback. Sincerely, Doug Laymon, Sales Manager

December 17, 2023

Shannon is the best -so understanding and informative. The best thing is that it was relaxing and she did not push-just gave me choices More

by JO.JEAN.PUMMILL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon Reust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Jo, for recognizing Shannon and Five Star Subaru. If you have any questions or if there's anything we can assist you with, please don't hesitate to reach out. We value your business and look forward to hearing from you again at 817-438-1700. Shannon and I wish you many miles of safe and enjoyable driving. Best regards, Doug Laymon, Sales Manager

December 16, 2023

Great Customer Experience from entire team and clean facilities with nice refreshment options in waiting area More

by Mikihawkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2023 -

Five Star Subaru of Grapevine responded

Mikihawkins, At Five Star Ford Subaru, we take pleasure in assisting you with all your automotive requirements. Thank you for relying on us, and don't hesitate to reach out at 817-438-1700 again. We appreciate your positive feedback and value your business. Safe travels, Jake Ritter, Service Director

December 16, 2023

They took such good care of me! I feel like a part of the family. Ron was so detailed and knowledgeable of all of the cars and each feature they had. The dealership was stocked full More

by DANIELROSEGRACE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Yon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Frazier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Lennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2023 -

Five Star Subaru of Grapevine responded

Congratulations DANIELROSEGRACE! Thank you for recognizing Ron and Five Star Subaru. It is important to our staff to stay in touch and keep you knowledgeable about your new car. Stop by or call 817-438-1700. We are here for you. Best regards, Doug Laymon, Sales Manager

December 16, 2023

Friendly and fast pace! Great service would recommend to and family or friend! Yee yee More

by ANDREWTAVARES96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hayden Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Lennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2023 -

Five Star Subaru of Grapevine responded

Andrew, Congratulations on your new car from Five Star Subaru! Hayden, Steve, and I remain available at 817-438-1700 to review the features on your Subaru. Let us know how we can help you enjoy your ride. Thank you for your business and support. Take care, Doug Laymon, Sales Manager

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