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Five Star Subaru of Grapevine

Grapevine, TX

4.9
3,566 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 3,566 reviews

March 14, 2024

Prakash EB did a fantastic job as Sales Consultant. His understanding of customer needs was perfect. More

by Sunil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Cryer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Five Star Subaru of Grapevine responded

Congratulations, Sunil, on the purchase of your new car from Five Star Subaru. EB is always focused on customer experience and care. Reach out to 817-438-1700 any time you have technical or maintenance questions. We are here to help you fully enjoy your Subaru. Thank you, Doug Laymon, Sales Manager

March 14, 2024

Five Star was actually a miss when I visited them interested in buying a car last year. However, multiple bad experiences with other dealers brought me back to them for service today and they knocked More

by heajohns23
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Five Star Subaru of Grapevine responded

Heajohns23, We appreciate your return to Five Star Subaru. Thank you for the second chance to prove that customer satisfaction is a priority. We hope to hear from you again at 817-438-1700. Call any time you need our vehicle advice Sincerely, Jakob Ritter, Service Director

March 13, 2024

The process was excellent from my first internet search! Jordan was excellent. He listened to exactly what I wanted and made it happen - WITHOUT pushing or playing games. He was honest about exactly what he More

by ANDEEMS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Reddish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Lennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Five Star Subaru of Grapevine responded

Congratulations, ANDEEMS, on your new car from Five Star Subaru. Jordan is an exceptional consultant and when you have questions, don't hesitate to stop by or call 817-438-1700. Helping you fully enjoy your Subaru is important to us. Thanks for shopping with us and please stay in touch. Sincerely, Doug Laymon, Sales Manager

March 13, 2024

Very polite. Very professional. Gave me an estimate on when my car would be ready and exceeded my expectations. Travis kept me informed on the progress of the More

by Smdjr61
Recommend Dealer
Yes
Employees Worked With
Travis
Mar 13, 2024 -

Five Star Subaru of Grapevine responded

Smjdr61, We're happy that Travis exceeded your expectations. Your satisfaction is paramount to us, and we value your feedback greatly. Should you require any assistance in the future, please feel free to contact us at 817-438-1700 Thank you for entrusting Five Star Subaru with your automotive needs! Take care, Jakob Ritter, Service Director

March 13, 2024

Customer Service is outstanding! Always friendly, courteous, and make sure you understand the service needed. More

by Parrichardson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Five Star Subaru of Grapevine responded

Parrichardson, Thank you for choosing Five Star Subaru. Jose and our team welcome all of your vehicle care questions at 817-438-1700. Your satisfaction is important to us, and we value your feedback greatly. Best regards, Jakob Ritter, Service Director

March 12, 2024

Best car buying experience yet. In and out in a few hours, nice people, good price. More

by MICHAELTHEDGES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Five Star Subaru of Grapevine responded

Michael, We really appreciated helping you into your new Subaru. Thank you for shopping with Hayden and the Five Star Subaru team. Customer satisfaction continues to be our focus. Reach us anytime you need our technical or care advice at 817-438-1700. Best regards, Doug Laymon, Sales Manager

March 12, 2024

Excellent, prompt service, wait time less than 35mins. Collin,my service advisor was very professional. More

by Tex.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
Mar 13, 2024 -

Five Star Subaru of Grapevine responded

Tex, Providing prompt and professional service is our priority, and we're thrilled that Collin met your expectations. Your satisfaction is important to us, and we appreciate your feedback. If you ever need assistance in the future, please don't hesitate to reach out to 817-438-1700. Thank you for choosing Five Star Subaru for your automotive needs! Best regards, Jakob Ritter, Service Director

March 11, 2024

I always have a great experience, the service department is always great to work with . More

by edmendez19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Five Star Subaru of Grapevine responded

Edmendez19, We appreciate the chance to help with your vehicle care at Five Star Subaru. Your loyalty means a lot to us. Reach Mike and our team at 817-438-1700 whenever you have car concerns. We want you to continue loving your Subaru. Thank you, Jake Ritter, Service Director

March 11, 2024

Came for an unscheduled oil change on a Saturday afternoon. Was told it would take an hour and a half, but my car was ready in an hour. It was washed and very clean as well. Thank you Subaru. More

by dawnsclaussen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Mar 11, 2024 -

Five Star Subaru of Grapevine responded

Dawnsclaussen, We are focused on the value of our customer's time at Five Star Subaru. Thank you for choosing our service center and we hope you count on us in the future. Reach our advisors and techs at 817-438-1700. Take care, Jake Ritter, Service Director

March 10, 2024

"We recently purchased a new Subaru from 5-Star in Grapevine, TX and we couldn't be happier with our experience. From the moment we landed at DFW (we’re from San Antonio) we were picked up and shuttle More

by Ryan B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Lennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Five Star Subaru of Grapevine responded

Ryan, Thank you for the extra travel you made to buy from Five Star Subaru. We are so grateful for your trust and business. Reach Jeremy, Steve, or me at 817-438-1700. We will do all we can to help you enjoy your car from a distance. Or stop by any time you are in town. Thanks again, Doug Laymon, Sales Manager

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