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Five Star Subaru of Grapevine

Grapevine, TX

4.9
3,566 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 3,566 reviews

March 21, 2024

Always courteous and friendly & quick, I love my forester, but the drive is a bit far & I would love to have a dealership closer in my area. 👍🏻 More

by Pappy53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Five Star Subaru of Grapevine responded

Pappy53, At Five Star Subaru, we are focused on helping you enjoy your Forester. Reach Deion and our service team with questions at 817-438-1700. We are here to address all of your maintenance and repair concerns. Thank you, Jakob Ritter, Service Director

March 21, 2024

Both the service advisor and technician were exceptionally friendly, knowledgeable and helpful. The problem was hard to diagnose but the found the issue and resolved it. More

by crobert.rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cannot remember service advisor’s name. His name tag said he was from Columbia. He was great.
Mar 22, 2024 -

Five Star Subaru of Grapevine responded

Thank you, crobert.rose, for taking the time to rate your Five Star Subaru service experience. Whenever you have questions about your car, call 817-438-1700. We are here to share our knowledge. Best regards, Jakob Ritter, Service Director

March 21, 2024

Very good overall, team effort exhibited, much respect and no nonsense discussions with straight answers More

by SCOTTJHANSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Reddish
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hendricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Lennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Five Star Subaru of Grapevine responded

Scott, We are so excited to have you a part of our Five Star Subaru family. Be sure to stop by to see us any time. We look forward to hearing from you with future vehicle needs at 817-438-1700. Thank you for your business and review! Congratulations on your car! Best regards, Doug Laymon, Sales Manager

March 21, 2024

Everyone is was great. I had a good experience with everyone involved in my car purchase. More

by ERIC_JC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Lennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Five Star Subaru of Grapevine responded

Congratulations, Eric, on the purchase of your new car at Five Star Subaru. Customer service continues. Please let us know your vehicle questions at 817-438-1700. We want you to fully enjoy your ride. Thank you, Doug Laymon, Sales Manager

March 21, 2024

The trade in and sale of my old and new car was fast and easy. More

by PARADISEAARON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Blackmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Lennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Five Star Subaru of Grapevine responded

PARADISEAARON, At Five Star Subaru, we focus on customer experience and we thank you for sharing your visit. Congratulations on your new Subaru. We look forward to hearing from you again at 817-438-1700. Take care, Doug Laymon, Sales Manager

March 21, 2024

Best car buying experience 'I've ever had. Top notch service. Derek was easy to work with and very thorough. More

by LARSWILDER7
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Cryer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Five Star Subaru of Grapevine responded

LARSWILDER7, Thank you for shopping at Five Star Subaru! We do our best to make every transaction at the dealership smooth and efficient. When you need car advice, reach us at 817-438-1700. Derek, Greg, and I will be ready to share our knowledge. Best regards, Doug Laymon, Sales Manager

March 19, 2024

David, Steve, and Tony and rest of the Subaru Grapevine team were fantastic. David did an excellent job of keeping me current on the status of my car’s order as well as doing a great job on the purchase p More

by CAMOGHOST-2010
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Hooman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corbin Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hendricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Lanphouthacoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Burks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Lennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Five Star Subaru of Grapevine responded

CAMOGHOST-2010, We take pride in providing a seamless and enjoyable car-buying experience at Five Star Subaru, and it's gratifying to know that we've met your expectations. Thank you for trusting in our processes and please reach out to David and our team at 817-438-1700. We hope to make this your best car ownership experience. Best regards, Doug Laymon, Sales Manager

March 18, 2024

Hayden is super personable and easy to talk to. She made the experience seamless and enjoyable. She was very knowledgeable on all the car's features and helpful setting them up for me! More

by AggieGrad17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Alexander-Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Five Star Subaru of Grapevine responded

AggieGrad17, We are so excited to help you enjoy your new Subaru! Don't hesitate to contact Hayden and the Five Star Subaru team at 817-438-1700. Thank you for shopping with us. We are focused on your complete satisfaction. Take care, Doug Laymon, Sales Manager

March 18, 2024

Darrell was super helpful in making my vehicle purchase easy and smooth, along with trading in my former car. I was in and out in an evening and didn’t have to worry about completing the process over multi More

by SOPHIA14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Five Star Subaru of Grapevine responded

Congratulations, SOPHIA14, on your new car from Five Star Subaru! Darrell is a very knowledgeable consultant and continues to be available at 817-438-1700 for your questions. We want to make this your best driving experience. Thank you, Doug Laymon, Sales Manager

March 17, 2024

David Hendricks was beyond great. Easy to work with, no pressure. My best car buying experience. More

by JC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Hendricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Cryer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Five Star Subaru of Grapevine responded

JC, It is great to know our purchasing processes at Five Star Subaru went well for you. Thank you for rating your shopping experience. David, Greg, and I welcome your new car questions at 817-438-1700. Customer satisfaction is the ultimate goal. Best regards, Doug Laymon, Sales Manager

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