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Five Star Subaru of Grapevine

Grapevine, TX

4.9
3,567 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 3,567 reviews

July 22, 2024

Subaru replaced my radio. My car is not under warranty. Travis went above and beyond to keep me informed. More

by Shelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Littrell
Jul 23, 2024 -

Five Star Subaru of Grapevine responded

Shelley, Your satisfaction is our top priority at Five Star Subaru. Thank you for letting us be part of your car maintenance program. Whenever you have questions, we hope you make your first call to 817-438-1700. Safe travels, Jakob Ritter, Service Director

July 21, 2024

Chief was amazing! ! He was very knowledgeable and a great help when buying my Crosstrek More

by jacksonbellkeller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Inim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2024 -

Five Star Subaru of Grapevine responded

Jacksonbellkeller, We're grateful for your business at Five Star Subaru and look forward to hearing from you at 817-438-1700 when you need our vehicle advice. Chief and our staff are focused on helping you enjoy your Crosstrek. Thank you for your business and endorsement. Best regards, David Cheney, General Sales Manager

July 19, 2024

They are awesome especially Dion. He took care of us. Replace the rear cover seat we bought and placed it perfectly More

by pillow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Klozik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Five Star Subaru of Grapevine responded

Pillow, We're so glad you had a positive experience in the Five Star Subaru service department. Your satisfaction is our top priority. Thank you for recognizing Bill and Deion. They can always be reached at 817-438-1700. Best regards, Jakob Ritter, Service Director

July 16, 2024

Excellent customer service! Jayson Palmer was very polite, attentive, very friendly too! At the end, he explained what was done! More

by elsawright37
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Palmer
Jul 16, 2024 -

Five Star Subaru of Grapevine responded

Elsawright37, Thank you so much for your business at Five Star Subaru! We appreciate you choosing our service center for the care of your car. Between visits, reach Jayson or me at 817-438-1700. Safe travels! Take care, Jakob Ritter, Service Director

July 15, 2024

Hayden and the tram at five-star were fantastic! Very helpful, prompt, and carried a sense of urgency. I tried working with my previous dealer and it was like pulling teeth to get a response from so More

by M.WOOD0213
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2024 -

Five Star Subaru of Grapevine responded

M.WOOD0213, Thank you again for choosing Five Star Subaru and for letting us know about your experience. Customer satisfaction and transparency are both top goals at our dealership and your new car questions are always welcomed at 817-438-1700. We wish you safe travels and continued enjoyment in your Subaru! Take care, David Cheney, General Sales Manager

July 10, 2024

Nick was amazing and very helpful with my purchase! Will definitely buy from Nick AGAIN! More

by Ronnie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Lennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2024 -

Five Star Subaru of Grapevine responded

Thanks for trusting Five Star Subaru with your vehicle needs, Ronnie! Nick and our team are always here to help. Keep our number handy (817-438-1700) for any future automotive questions. Congratulations on your new Subaru! Best regards, David Cheney, General Sales Manager

July 07, 2024

We worked with James 'Chief'. He was FANTASTIC! He is knowledgeable and kind. He relayed all the information we needed and said we could contact him anytime with questions. I h More

by tandb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Inim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Five Star Subaru of Grapevine responded

Tandb, Thank you for taking the time to share your Five Star Subaru experience with Chief. He is very knowledgeable with the Subaru brand and your questions are always welcomed at 817-438-1700. As you enjoy your new car, please let us know if you need our advice. Best regards, David Cheney, General Sales Manager

July 06, 2024

We worked primarily with Joe Tareen. He was honest, straightforward and professional at each step in the process. Joe provided all the information we needed without pressuring us to make More

by JRALSTONKING
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe Tareen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2024 -

Five Star Subaru of Grapevine responded

Congratulations, JRALSTONKING, on your purchase at Five Star Subaru. Don't hesitate to reach Joe and our staff at 817-438-1700. We remain available to address additional vehicle questions. Thank you for your kind words and business. Sincerely, David Cheney, General Sales Manager

June 29, 2024

James “Chief” Inim was so helpful and kind while purchasing a new Crosstrek. His hospitality made all the difference in my experience and I am grateful! More

by kkovach
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Inim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2024 -

Five Star Subaru of Grapevine responded

Congratulations, kkovach, on your new car from Five Star Subaru! We're thrilled to hear Chief made your vehicle purchase a positive experience! His dedication to clear communication and efficiency is what sets him apart. When you have vehicle questions, please reach us at 817-438-1700. Enjoy your ride, David Cheney, General Sales Manager

June 29, 2024

The entire experience was fantastic. Other sales staff pitched in to balance our walk-in vs other returning customers. Actual purchase process was quick and smooth. More

by OBOKKY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hendricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Lennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2024 -

Five Star Subaru of Grapevine responded

OBOKKY, We appreciate the kind words! Our Five Star Subaru team works hard to ensure a smooth experience for all our customers, and we're happy to hear the sales staff's teamwork made a difference for you. Congratulations on your new Subaru! Continue to reach us at 817-438-1700. Thank you, David Cheney, General Sales Manager

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