First Ford

Solid service Very knowledgeable and supportive staff who work with the customer to provide the best advice on how to attack service problems as they arise. Nice wo Very knowledgeable and supportive staff who work with the customer to provide the best advice on how to attack service problems as they arise. Nice work! More

Excellent Came home from vacation to find my 2017 Edge SEL with no power at all. Called Josh Rocha at the dealership and he was great. Very helpful and follwe Came home from vacation to find my 2017 Edge SEL with no power at all. Called Josh Rocha at the dealership and he was great. Very helpful and follwed up with phone call to make sure things were taken care of. I would go back to the dealership because of the manner in which my and I were treated. Thanks Josh, much appreciated. More

Tracie in the service department is the best! But my car is a piece of junk and I feel that I got a lemon for sure. 2012 Ford Focus is the worst car I ever owned. If it weren't for people like Tra But my car is a piece of junk and I feel that I got a lemon for sure. 2012 Ford Focus is the worst car I ever owned. If it weren't for people like Tracie, I would never recommend this place. More

15,000 Mile Service Everyone was professional and the work was first rate. It was a pleasant experience all the way around. I bought the car in another state but will b Everyone was professional and the work was first rate. It was a pleasant experience all the way around. I bought the car in another state but will be coming back to First Ford for its service. More

First Time Service Visit I was pleased overall with how I was treated and assisted by the service associate, Tracey, and the service I received in an expedient amount of time. I was pleased overall with how I was treated and assisted by the service associate, Tracey, and the service I received in an expedient amount of time. I was pleasantly surprised to have such a positive experience from a dealership! More

Friendly service I called to arrange for my truck to be serviced for an airbag recall and found that the process was easy. They had flexible scheduling and friendly cu I called to arrange for my truck to be serviced for an airbag recall and found that the process was easy. They had flexible scheduling and friendly customer service More

Don’t do it! I have had nothing but bad experiences for the last two years that I have taken my car for service. Bought a used car and a warranty in 2016. Not one I have had nothing but bad experiences for the last two years that I have taken my car for service. Bought a used car and a warranty in 2016. Not one visit has gone smoothly - the most recent ( 45k mike check-up) being the worst. When I picked up my car it was damaged - deep gouges in the front bumper. Have gone there as well as emailed and called several people, including sales manager, service manager and customer service rep. NO ONE - and I mean no one - will respond, address this issue, or return calls or texts. I will lose my warranty and all the money I paid for it but this was the last straw . PLEASE DO NOT give this dealership your money or your time. You WILL regret it. More

Awesome experience!! My husband and I had an amazing experience at First Ford! We will defiantly be using them again! They were very accommodating and easy to work with. My husband and I had an amazing experience at First Ford! We will defiantly be using them again! They were very accommodating and easy to work with. More

Received excellent service. I had a transmission problem and the service writers and service tech worked diligently with me to correct the problem in a timely manner. I would lik I had a transmission problem and the service writers and service tech worked diligently with me to correct the problem in a timely manner. I would like to thank them for getting my work van up and running quickly..thanks Tracy and Jerome!! I'm back in business and just about all caught up. More