First Ford
Fall River, MA
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373 Reviews of First Ford
20K Mile Service Scheduled 20K mile service for 9am. Arrived on time and was helped quickly. I was told it would take about an hour and it took 55 minutes. The person Scheduled 20K mile service for 9am. Arrived on time and was helped quickly. I was told it would take about an hour and it took 55 minutes. The person that helped me provided excellent service. Thanks. More
Bad customer service Dropped off my truck for an oilchange on a fri morning and had them check the brakes. Got a call by kayliegh who took the truck to tell me i needed br Dropped off my truck for an oilchange on a fri morning and had them check the brakes. Got a call by kayliegh who took the truck to tell me i needed brakes all around. I told her i needed the truck back for the long weekend. She told me the truck would be done fri night or sat by noon on sat. Never heard from anyone till i called mon morning and spoke to rebecca who was excellent to tell me the truck wasnt done. Truck was finally done on tues. There was no dealership to customer communication and kayliegh thought it was perfectly fine to leave me without a vehicle for the long weekend. Call me give me my options, let me know the status, maybe offer a loaner. Screw the customer tjats what i got. More
Excellent service Brought my car in for its regular oil change. Leo in quick lane is amazing. He always keeps me up to date on the work being done and notifies me as so Brought my car in for its regular oil change. Leo in quick lane is amazing. He always keeps me up to date on the work being done and notifies me as soon as my vehicle is ready. Always amazing service. More
Can get everything done to keep vehicle in great shape! They have everything you need there to get service for your vehicle! Nice waiting areas. They also try to work around your schedule. The only thing I They have everything you need there to get service for your vehicle! Nice waiting areas. They also try to work around your schedule. The only thing I wasn’t happy about is when I questioned about a part for my vehicle and I have a Titanium top of the line SUV one of the salesman instantly said it doesn’t come with that part. I have a hard time believing that a top of the line part ( it was the roll cover for my back area behind the back seat) wasn’t included in the vehicle!! Maybe next purchase will have to come from a dealer who can get on! More
Service Excellent customer service. Efficient and fast. I waited for the truck quite comfortably. Staff was friendly and attentive.Thank you so much for a gre Excellent customer service. Efficient and fast. I waited for the truck quite comfortably. Staff was friendly and attentive.Thank you so much for a great experience! More
State Inspection Extremely pleasant and professional treatment from staff. Quick and efficient service. The staff member even went above and beyond to help me with oth Extremely pleasant and professional treatment from staff. Quick and efficient service. The staff member even went above and beyond to help me with other questions. More
Excellent Service Ctr Turned my vehicle over to Tracy Sweet Lomba who handled everything thing so quick and professional ???????????? Awesome service great person Thankyou Turned my vehicle over to Tracy Sweet Lomba who handled everything thing so quick and professional ???????????? Awesome service great person Thankyou Tracy👍🏼Every time I come in I’ve dealt with her , More
Great service Wonderful caring professional staff. Received the best service. I would recommend this service department to service your car if your looking for qual Wonderful caring professional staff. Received the best service. I would recommend this service department to service your car if your looking for quality. Thank you So much More
Had my vehicle for repair after overheating I would absolutely recommend the service department for anybody to have repairs done. Tracy was the person I delt with and she was more than helpful a I would absolutely recommend the service department for anybody to have repairs done. Tracy was the person I delt with and she was more than helpful and professional. Great hospitality also. More
Purchase new vehicle Excellent service. Nice people. My only issue was that when I picked up my new car it had not been washed or vacuumed. It was dirty. Other than that i Excellent service. Nice people. My only issue was that when I picked up my new car it had not been washed or vacuumed. It was dirty. Other than that it was an overall pleasant experience. More