Back

Fields BMW Winter Park

Winter Park, FL

4.4
843 Reviews

963 N Wymore Road

Winter Park, FL

32789

Directions

By Type

843 Reviews of Fields BMW Winter Park

June 03, 2015

Great service Friendly outgoing staff that goes the extra mile to assure a positive experience. Service rep Jason delivers five star service consistently. He makes More

by MJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason A
Jun 22, 2015 -

Fields BMW Winter Park responded

I'm glad we could help and more importantly, provide you with "great service." Thank you for your kind words about Jason and our team. If there is anything else we may do to better serve you, please let me know. Sincerely, Joe Allegra, Service Manager.

June 02, 2015

My service advisor is Richard at x1170... I would recommend, I bought my first Bmw for my wife from Reggie at fields, he recoommend Richard as my advisor.. Richard always very punctual with getting my car servi More

by Starboy62176
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reggie, Richard
Jun 22, 2015 -

Fields BMW Winter Park responded

That's great! Thank you for your continued business! I'm delighted Reggie and our team were able to exceed the expectations of both you and your wife. It's our pleasure to serve your automotive needs! Thanks for being part of the Fields family! Kind Regards, Joe Allegra, Service Manager.

May 30, 2015

Very POOR service, I visited another dealer and bough a X4 Even when you have a huge inventory the costumer service is POOR. The customer service is not good, I think The sales man though that we don't have m More

by Reina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Some body who speaks Spanish
Jun 22, 2015 -

Fields BMW Winter Park responded

Thank you for taking the time to leave feedback about your experience at our store and more importantly, bringing this to my attention. Customer service is our top priority and I would appreciate the opportunity to speak with you in order to address the situation more accurately, and hopefully restore your faith in our dealership. Please give me a call at (407) 628-2100. Again, my apologies for the situation, and I look forward to speaking with you. Sincerely, Mike Spann, Manager.

May 29, 2015

Oil change The overall experience was great to the guy who meets u when u pull ur car in. To the cook who makes u a free breakfast. And Matt the service guy who More

by Jazzy123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greeter and service rep the cook and car wash persinrl
Jun 22, 2015 -

Fields BMW Winter Park responded

That's wonderful to hear and what we strive for on every visit! I'm delighted to hear we provided your with an all-around exemplary experience! Please let me know if there is anything we may do to better serve you. Thank you for choosing Fields BMW! Best Regards, Joe Allegra, Service Manager.

May 29, 2015

awesome customer service I bought a new car and I was treated with super great I'll recommend this dealership to anybody they wants a good customer serviceyou guys are second More

by randall8847
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lex Gomez
Jun 22, 2015 -

Fields BMW Winter Park responded

Thank you for your kind words and your business! "Awesome customer service" is our goal with each visit. I'm happy to hear we accomplished this goal for you. If there is anything else we may do to elevate your ownership, please let me know. Sincerely, Mike Spann, Manager.

May 28, 2015

Thank you for helping with a very expensive repair. Everyone very helpful. The car is coming back for more work so see you all soon More

by Lorna Superchips
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike jenshaw
Jun 22, 2015 -

Fields BMW Winter Park responded

It's our pleasure to serve your automotive needs, Mrs. Superchips! If there is anything further we may do to improve the quality of your ownership experience, please let me know. Kind regards, Joe Allegra, Service Manager.

May 28, 2015

Customer focused I really appreciated their attention to detail and how pleasant they were. We really enjoyed our experience working with Manny. We would recommend him More

by Jsumerix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny
Jun 22, 2015 -

Fields BMW Winter Park responded

Thank you! It's because we do genuinely care about our customers and do what we can to ensure the highest level of customer service. I'm happy to hear we made this happen for you! If there is anything else we may do to further improve your ownership experience, please let me know. Sincerely, Mike Spann, Manager.

March 30, 2015

No Hassle Car Buying Experience! While shopping around for a new car, you often encounter salesmen and dealerships that only care about their bottomline. They will lure you in with pr More

by DB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Luber
Apr 08, 2015 -

Fields BMW Winter Park responded

Thank you for your kind words and it's because we do genuinely care. We make it our business to know our customers and provide you with the highest level of customer service and I'm happy to hear that we did just that for you. Sincerely, Mike Spann, Manager.

March 19, 2015

Horrific service at Fields BMW!!!! They gave me substandard service and charged me for service that they did not complete on my vehicle...infact I had to leave work and visit the dealer More

by Bman212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Advisor
Mar 24, 2015 -

Fields BMW Winter Park responded

Thank you for your feedback and for bringing this to my attention, Bman212. I apologize for your experience at our location. While this is not something we’re used to hearing, it is something I would like to address immediately in order to ensure the highest level of service. I would appreciate the opportunity to speak with you in order to address the situation more accurately, and hopefully restore your faith in our dealership. Please give me a call at (407) 628-2100 or, if you prefer, you may email me at joe.allegra@fieldasuto.com. Thank you and I look forward to hearing from you. Sincerely, Joe Allegra, Service Manager.

February 11, 2015

Bmw genius My wife and I just went thru all the option with Archie Ferguson, the bmw genius. Great learning experience. Archie was very, very helpful. This More

by Dp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allegra,Gilbert,ferguson
Feb 18, 2015 -

Fields BMW Winter Park responded

Thank you so much for taking the time to give us your feedback and comments on your experience with us! We truly appreciate your business over the years and thank you for being part of the Fields family. It's our pleasure to serve your automotive needs. If there is anything that we can do to better enhance the quality of your ownership, please do not hesitate to contact me. Best Regards, Mike Spann, Manager.

...
76
...