Fields BMW Winter Park

The customer experience at this dealership is the benchmark for all others. I've been to many dealerships over my lifetime and this is one of the few times I've felt like I would come back and buy a benchmark for all others. I've been to many dealerships over my lifetime and this is one of the few times I've felt like I would come back and buy another car from them. The Client Advisor, Jay Fitzgerald, clearly represents the brand and is passionate about ensuring the customer experience is a positive one. As part of the purchase process it was also very clear the team that supports the dealership works together to ensure the customer experience is solid by obtaining information and communicating with the customer during the entire purchase process. More

I dropped off my virtually brand new car for it's FIRST oil change EVER and when I went to pick it up, guess what, it was gone!! Fields gave my car keys to some random man that asked for them! This r FIRST oil change EVER and when I went to pick it up, guess what, it was gone!! Fields gave my car keys to some random man that asked for them! This random man apparently put my car on a tow truck and drove off the lot without a trace! To top it off, the cameras weren't working! So not only could Fields not tell me WHO took my car and WHEN, there was no attempt to even give me a loaner to drive until they figured out how the heck they managed to hand my car keys over to some strange man without asking any questions... I refuse to do business with Fields BMW and have told and will continue to tell everyone I know about what happened and how Fields has handled this like a simple insurance claim thus far. Unacceptable. More

We drove to Fields from Tampa to buy a VW that they had advertised on the web, negotiated a price, wrote up the deal, and after 2.5 hours invested in the deal were told the car was sold on Ebay, screw that advertised on the web, negotiated a price, wrote up the deal, and after 2.5 hours invested in the deal were told the car was sold on Ebay, screw that, something else went down and it stinks. I grew up in Orlando and have lots of friends and will be sure to share my experience. Mike Simpson President www.skadrives.com More

Our experience at Fields BMW Winter Park, FL was outstanding. Beginning with our salesman, Al Smith, and continuing on through the guest lounge personnel, the sales managerMundy Burruezo, the finan outstanding. Beginning with our salesman, Al Smith, and continuing on through the guest lounge personnel, the sales managerMundy Burruezo, the finance manager, Jaime Drawdy, and finally the customer service liason, Patti Rennie. Everyone treated us with friendly respect and worked together to make our experience one we could actually say we enjoyed! An amazing feat for a car dealership. Many thanks. More

Excellent service would definitely recommend going to fields see Richard in service super cool guy always will look out for you. I have been dealing with Richard and fields for z3 years now and wouldn't fields see Richard in service super cool guy always will look out for you. I have been dealing with Richard and fields for z3 years now and wouldn't go anywhere else. More

Been a long time Fields customer and their service is outstanding. They are always willing to go above and beyond and turn what should be very frustrating experiences into enjoyable ones. Thank you! outstanding. They are always willing to go above and beyond and turn what should be very frustrating experiences into enjoyable ones. Thank you! More

Patti Rennie in service is amazing. She always so friendly. She always goes above and beyond. I highly reccomend this dealership for service and sales. friendly. She always goes above and beyond. I highly reccomend this dealership for service and sales. More

Got a flat tire on I-4 and was able to reach Patty Rennie immediately on phone and she told me what to do; they took my car in that evening and replaced the tire at not cost. Have used this dealership for 4 immediately on phone and she told me what to do; they took my car in that evening and replaced the tire at not cost. Have used this dealership for 4 years and would highly recommend as they have always been friendly and responsive to my needs! More

Once again they did a great job. I have always been treated like family and have had only great experiences over the years. My 550 runs like new and was clean and ready on time. I highly recommend th treated like family and have had only great experiences over the years. My 550 runs like new and was clean and ready on time. I highly recommend them. More

Best Customer Service! I have gone thru many dealerships and had my share of unpleasant experiences, but Patti Rennie at Fields BMW in Winter Park provides the ultimate customer service. Pleasant, reliable, and had my share of unpleasant experiences, but Patti Rennie at Fields BMW in Winter Park provides the ultimate customer service. Pleasant, reliable, timely, professional! This makes the difference in your car ownership 4 sure! More