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Fields BMW Winter Park

Winter Park, FL

4.6
779 Reviews

963 N Wymore Road

Winter Park, FL

32789

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779 Reviews of Fields BMW Winter Park

May 29, 2015

Oil change The overall experience was great to the guy who meets u when u pull ur car in. To the cook who makes u a free breakfast. And Matt the service guy who More

by Jazzy123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greeter and service rep the cook and car wash persinrl
Jun 22, 2015 -

Fields BMW Winter Park responded

That's wonderful to hear and what we strive for on every visit! I'm delighted to hear we provided your with an all-around exemplary experience! Please let me know if there is anything we may do to better serve you. Thank you for choosing Fields BMW! Best Regards, Joe Allegra, Service Manager.

May 28, 2015

Thank you for helping with a very expensive repair. Everyone very helpful. The car is coming back for more work so see you all soon More

by Lorna Superchips
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike jenshaw
Jun 22, 2015 -

Fields BMW Winter Park responded

It's our pleasure to serve your automotive needs, Mrs. Superchips! If there is anything further we may do to improve the quality of your ownership experience, please let me know. Kind regards, Joe Allegra, Service Manager.

May 28, 2015

Customer focused I really appreciated their attention to detail and how pleasant they were. We really enjoyed our experience working with Manny. We would recommend him More

by Jsumerix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny
Jun 22, 2015 -

Fields BMW Winter Park responded

Thank you! It's because we do genuinely care about our customers and do what we can to ensure the highest level of customer service. I'm happy to hear we made this happen for you! If there is anything else we may do to further improve your ownership experience, please let me know. Sincerely, Mike Spann, Manager.

March 30, 2015

No Hassle Car Buying Experience! While shopping around for a new car, you often encounter salesmen and dealerships that only care about their bottomline. They will lure you in with pr More

by DB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Luber
Apr 08, 2015 -

Fields BMW Winter Park responded

Thank you for your kind words and it's because we do genuinely care. We make it our business to know our customers and provide you with the highest level of customer service and I'm happy to hear that we did just that for you. Sincerely, Mike Spann, Manager.

March 19, 2015

Horrific service at Fields BMW!!!! They gave me substandard service and charged me for service that they did not complete on my vehicle...infact I had to leave work and visit the dealer More

by Bman212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Advisor
Mar 24, 2015 -

Fields BMW Winter Park responded

Thank you for your feedback and for bringing this to my attention, Bman212. I apologize for your experience at our location. While this is not something we’re used to hearing, it is something I would like to address immediately in order to ensure the highest level of service. I would appreciate the opportunity to speak with you in order to address the situation more accurately, and hopefully restore your faith in our dealership. Please give me a call at (407) 628-2100 or, if you prefer, you may email me at joe.allegra@fieldasuto.com. Thank you and I look forward to hearing from you. Sincerely, Joe Allegra, Service Manager.

February 11, 2015

Bmw genius My wife and I just went thru all the option with Archie Ferguson, the bmw genius. Great learning experience. Archie was very, very helpful. This More

by Dp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allegra,Gilbert,ferguson
Feb 18, 2015 -

Fields BMW Winter Park responded

Thank you so much for taking the time to give us your feedback and comments on your experience with us! We truly appreciate your business over the years and thank you for being part of the Fields family. It's our pleasure to serve your automotive needs. If there is anything that we can do to better enhance the quality of your ownership, please do not hesitate to contact me. Best Regards, Mike Spann, Manager.

January 22, 2015

Best car buying experience I've had I just wanted to give credit where credit is due. Justin Rowe, Eddie Santiago, and everyone from the finance manager to the receptionist provided outs More

by chillwillpr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Rowe, Eddie Santiago
Jan 28, 2015 -

Fields BMW Winter Park responded

Thank you for your kind remarks about Justin, Eddie and our team! It's our pleasure to serve your automotive needs! Thank you for your business and for being part of the Fields family. If there is anything else we may do to enhance the quality of your ownership, please let me know. Sincerely, Mike Spann, Manager.

September 27, 2014

BMW Purchase I would like to say how GREAT of an experience Jay F. made our purchase. He went above and beyond any expectations we had. He made a special day eve More

by Rfaithfulservant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Fitzgerald
Oct 20, 2014 -

Fields BMW Winter Park responded

Thank you and it's because we do genuinely care. We make it our business to know our customers and provide you with the highest level of customer service and I'm happy to hear that we did that for you. Thank you for being part of the Fields family and congratulations on your BMW purchase! Warm Regards, Mike Spann, Manager.

September 16, 2014

navigating controls I needed an "expert" to help me navigate all of the buttons, controls, etc! Bryan Bilancione was awesome! He saved me hours of manual reading time! I More

by Angie P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthong G.
Oct 20, 2014 -

Fields BMW Winter Park responded

That's fantastic and it's the kind of experience we strive for every day! I will make sure to pass along the kudos to Bryan and our team. If there is anything else we may do to better serve you, please don't hesitate to ask. Sincerely, Mike Spann, Manager.

September 07, 2014

Great deal at a Great Dealership Frustrated looking at used cars when I finally found a BMW at Fields. Received the best sales help from Justin R. and Eddie S. got us through the fina More

by tvalen1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Rowe, Eddie Santiago
Sep 12, 2014 -

Fields BMW Winter Park responded

Thank you for your kind words about our team and our dealership. We strive for excellence and I'm delighted to hear that you received it on your visit. If there is anything else we may do to better serve you, please don't hesitate to ask. Thank you for your business and for being a part of the Fields family. Kind Regards, Mike Spann, Manager.

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