Fields BMW Winter Park

Beyond perfect Service advisor Matt Stevens took the time to listen to my details on the problem (intermittent-the worst kind), my research and thoughts, and discuss Service advisor Matt Stevens took the time to listen to my details on the problem (intermittent-the worst kind), my research and thoughts, and discuss possibilities as well as the service history of my car. All my questions were addressed, and I was invited to call with any other concerns. By the next business day I had a text with the diagnosis and anticipated repair completion. My car was ready for pickup on the promised day. Pretty much a perfect service experience at that point. Thanks to travel and traffic I arrived after the service department 6:30 close time. The service manager, Joe Allegra was working late and gave me the additional courtesy of handling my picking up my car and dropping off my loaner. A beyond perfect service experience at that point. As we discussed the car, and without my asking, he helped me transfter my luggage between cars. I can't imagine anything more to define excellence in service. More

It was great Service was wonderful. Loaner car was quick and vehicle was great to drive. My wife my look at fie next car. Thank you very much. Service was wonderful. Loaner car was quick and vehicle was great to drive. My wife my look at fie next car. Thank you very much. More

Fast Efficient Friendly Since I live in another location it is advantageous to get as much done as possible in one visit. Your auto-butler service is just another reason to l Since I live in another location it is advantageous to get as much done as possible in one visit. Your auto-butler service is just another reason to love BMW. I have had this car for 2 years, 7 months and I have NEVER (yes, I'm saying never) washed my car!!! While I wait I know any other servicing needs are being addressed (diagnostic, free oil change, windshield wipers, etc) so I am safe and driving with confidence. More

customer satisfaction I am very pleased with the service recently received. My advisor is Matt Stephens and he is one of the main reasons I come back. Always greets me wit I am very pleased with the service recently received. My advisor is Matt Stephens and he is one of the main reasons I come back. Always greets me with a smile and remembers my name. This is worth my time and money. More

Excellent Experience I took my vehicle into have it checked for a service engine light and was very impressed by the way that the service representative was able to handle I took my vehicle into have it checked for a service engine light and was very impressed by the way that the service representative was able to handle everything. More

The Best In FL I received the best service from the moment my car arrived on their lot. The service guy Todd Jack was very friendly and made sure that I was able to I received the best service from the moment my car arrived on their lot. The service guy Todd Jack was very friendly and made sure that I was able to drive home and kept in contact up until the time my car was serviced. The service cashier Jessica was also very nice and accommodating. I wish Feilds BMW was closer to my home I would choose this location to service my BMW. More

Best dealership anywhere! I really love my BMW dealership! I have a great service rep who always goes above and beyond to take care of me. Jason Abromavage is terrific! This I really love my BMW dealership! I have a great service rep who always goes above and beyond to take care of me. Jason Abromavage is terrific! This is the first time I've used the shuttle service, and Joe was a great chauffeur. He made it easy to go to RDV and then get back to the dealership on my schedule. My car, Gracie, was vacuumed and washed and ready to go! Because I have a maintenance plan, the bill was $0; all I had to do was sign the bill, put the top down on my car and drive into the sunshine. I highly recommend this dealership, this service service rep, and BMW. More

Great experience. Will definitely be back again and would recommend to other friends. Have continued to visit the dealership and will do so in the future. experience. Will definitely be back again and would recommend to other friends. Have continued to visit the dealership and will do so in the future. More

Super helpful The entire process went smooth. Mr. Abney from service helped talk me through the entire process and took great care of me. I will always bring my z4 The entire process went smooth. Mr. Abney from service helped talk me through the entire process and took great care of me. I will always bring my z4 back as long as I live in the area. More

Excellence again at Fields BMW Mike Apney came through again for me. Not only does deliver on his time line, he also provides honest, professional guidance that only comes from Mike Apney came through again for me. Not only does deliver on his time line, he also provides honest, professional guidance that only comes from years of learned experience. I have to add that he is a very genuine good guy. I am confident my service experiences are echoed by many Fields customers. More