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Fields BMW Winter Park

Winter Park, FL

4.3
791 Reviews

963 N Wymore Road

Winter Park, FL

32789

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791 Reviews of Fields BMW Winter Park

August 11, 2015

Review I received excellent ustomer service from my service advisor Mike and the cashier! Only thing that would be better is if it didn't take three hours fo More

by lisab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 01, 2015 -

Fields BMW Winter Park responded

Thank you for your kind words about your recent experience with Mike and our team, lisab. On the subject of the wait, I apologize for your wait time on your recent visit. The time it takes for an oil change can vary, but we've made adjustments to our process to ensure timeliness of service moving forward. During your wait, please also feel free to take advantage of the complimentary amenities we provide in house, like our lounge, gourmet cafe with complimentary breakfast and lunch, soda fountain, coffee bar, etc. If there is anything else that we may do to improve your ownership experience, please let me know. Warmest Regards, Joe Allegra, Service Manager.

August 09, 2015

Exceptional Service I was greeted with warmth and they took care of my car issue promptly. I was offered to shuttle back to my work place and be picked up after completi More

by Nessa923
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Sep 01, 2015 -

Fields BMW Winter Park responded

Thank you for your kind words, Nessa923! We definitely appreciate your excellent feedback. Next time you stop by for your free car wash, please stop by my office to say, "hi" and let me know if there is anything else I might be able to do to elevate your experience with us. Sincerely, Mike Torre, General Sales Manager.

August 08, 2015

Outstanding dealership I have purchased and leased eight BMWs since moving to Central Florida. Our Salesman, Alan Fisher is a true professional. He is totally knowledgeable More

by Rds1799
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Gaffney
Sep 01, 2015 -

Fields BMW Winter Park responded

Wow, that's incredible Rds1799 - thank you for your continued business and loyalty over the years! We sincerely appreciate your business and are grateful you've made Fields BMW your automotive choice. If there is anything else that we may do to improve your ownership experience, please let me know. Warmest Regards, Mike Torre, General Sales Manager.

August 07, 2015

Mr. Angel Mercado is the Best..! BMW Orlando, Fl My experience was Super ... Mr. Angel Mercado ( BMW Orlando, Fl ) gave us 10 STAR SERVICE , good attentive service and above all an excellent human be More

by alfredo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Angel Mercado ( BMW Orlando, Fl )
Sep 01, 2015 -

Fields BMW Winter Park responded

We certainly appreciate your review, Alfredo. If there is anything else we can do to elevate your experience with us, please don't hesitate to ask. Sincerely, Mike Torre, General Sales Manager.

August 05, 2015

Excellent services. Courtesy and customer service are highly rated, could be describred as second to none. I would highly without hesitation recommend anyone to do busine More

by gobbler59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Todd
Sep 01, 2015 -

Fields BMW Winter Park responded

Glad we could help! We're pleased that you enjoyed your experience! Please continue to enjoy our complimentary food, beverages and other amenities that come with being a Fields customer. If there is any way I can elevate your ownership experience, I would be delighted to help. Best regards, Mike Torre, General Sales Manager.

August 04, 2015

Consistently top of line Richard Gaffney is superb. I feel that he looks after me & I trust his advice totally. Everyone very professional, even those at the food counter More

by Dotson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby (terrific). & Richard G
Sep 01, 2015 -

Fields BMW Winter Park responded

We're happy you're enjoying the amenities, Dotson! :) Please let us know if there is anything else we may do enhance your ownership experience. Sincerely, Mike Torre, General Sales Manager.

August 04, 2015

Great Service! As always had an amazing service in Fields BMW Winter Park. My X3 has some issues and as well as needed as oil change. Everything was completed in ti More

by MGM21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Stephens
Sep 01, 2015 -

Fields BMW Winter Park responded

Thank you, MGM21! We're pleased and grateful that we were able to exceed your expectations. If there is anything else that we may do to improve your ownership experience, please let me know. Warmest Regards, Joe Allegra, Service Manager.

August 02, 2015

recent service on a 2010 550i Excellent support from your service advisor David Susa. Very conscientious and kept me up to date. Repairs completed on time. Appreciated his help to More

by dlmsr830
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
david Susa
Sep 01, 2015 -

Fields BMW Winter Park responded

Thank you for your review and for your business, dlmsr830! I will make sure to pass along your positive feedback to Mr. Susa. The pleasure is ours. Sincerely, Mike Torre, General Sales Manager.

August 01, 2015

Service Department Impecable service from the service advisor Matt Stevens! Great service at this BMW Winter Park! This is why i have been a returning customer! Than More

by AllyKat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Stevens
Sep 01, 2015 -

Fields BMW Winter Park responded

You're welcome, AllyKat, and thank you for your continued business! It's our pleasure to have made your experience enjoyable, but most importantly, to provide you with the "great service" you should expect from us on every visit. Kind Regards, Joe Allegra, Service Manager.

July 30, 2015

Maintaince Matt Stevens is just amazing. He is sensitive to that fact that I have a busy schedule. He is always on time and very reliable. I had x5 before and More

by Monicabullard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Stevens
Sep 01, 2015 -

Fields BMW Winter Park responded

Thanks, Monicabullard! It's great to have Matt on the team. We appreciate your kind feedback and your continued business. Sincerely, Mike Torre, General Manager.

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