Fields BMW Winter Park

Service experience Mike Abney is great to work with. He always remembers us and makes us feel very welcome and special. We highly recommend him as our service advisor. Mike Abney is great to work with. He always remembers us and makes us feel very welcome and special. We highly recommend him as our service advisor. More

Best Service ever Pati Rennie loves her job. She was super sweet and went above and beyond with her service. I don't think I will buy any other brand of vehicle. I am B Pati Rennie loves her job. She was super sweet and went above and beyond with her service. I don't think I will buy any other brand of vehicle. I am BMW for life. More

Professional and efficient My issue was diagnosed and corrected quickly. The repair was expensive but not outrageous for BMW. The service rep was courteous and explained every My issue was diagnosed and corrected quickly. The repair was expensive but not outrageous for BMW. The service rep was courteous and explained everything in detail. More

Exceptional I brought in my 328I for general maintenance. From top bottom from the time I arrived for drop off of vehicle until the moment I returned my BMW renta I brought in my 328I for general maintenance. From top bottom from the time I arrived for drop off of vehicle until the moment I returned my BMW rental of three days I couldn't be more impressed. I had the opportunity of having the same gentleman, Brian Diederich, service my vehicle. Brian Diederich serviced the vehicle the first time and will until the day he retires as he is the only one I would want under the hood! As a group the Fields crew do a great job and check everything thoroughly. Car runs like a dream. Thank you for treating us with exceptional service! Theresa Mannes More

satisfied with the experience It was good to know the Feilds staff all go above and beyond For clients. Had a problem with vehicle rattling only two days after purchasing and the F It was good to know the Feilds staff all go above and beyond For clients. Had a problem with vehicle rattling only two days after purchasing and the Field BMW team fixed the problem no hesitation. Now the car is running like it should More

Excellent Service Dealer Service and attentiveness to detail by Richard excelled other dealerships we have used. My wife and I have two new BMWs leased from Bert Smith Dealer Service and attentiveness to detail by Richard excelled other dealerships we have used. My wife and I have two new BMWs leased from Bert Smith, St. Petersburg. We recently moved to Lake Mary. More

Auto Butler Very professional & responsive to customer needs. Great followup and attention to detail. Ease of getting loaner car without hassle. Car drives and lo Very professional & responsive to customer needs. Great followup and attention to detail. Ease of getting loaner car without hassle. Car drives and looks great! Fantastic customer service. More

Good service and communication Well done. My only problem with that is that this review site requires me to write 25 words and words are not necessary. So keep up the good service Well done. My only problem with that is that this review site requires me to write 25 words and words are not necessary. So keep up the good service but reduce the level of strain on your customers by making them right so much in a review More

Great service. Thank you Jack! Had to have my x5 towed into BMW as wouldn't start. Jack called right away to let me know car had arrived safely, then kept me up to date on a regular Had to have my x5 towed into BMW as wouldn't start. Jack called right away to let me know car had arrived safely, then kept me up to date on a regular basis. Picked the car up on a Saturday, but engine light came on again, Jack said to bring in right away and they diagnosed the problem while I waited. Not thrilled with how many issues my car had after only being out of warranty for a year. That aside Jack and Fields gave great service, and always enjoy breakfast and coffee while I'm there!!! More

tire replacement I had tires with nails in them and had to get them replaced. I had plan to bring it in on Saturday but Matt Stephens told me he wld fit me in on Monda I had tires with nails in them and had to get them replaced. I had plan to bring it in on Saturday but Matt Stephens told me he wld fit me in on Monday so my car wouldn't have to sit at dealership all wknd( which was super nice of him) He also took great care of me and got my tires replaced as well as set up a rental car for me to have. However the hertz lady told me the car insurance was 22.00 and when I returned the car 3 days later I was informed that it was 22.00/day which was not explained to me or I wld have declined it. Also I was charged 96.00 extra and not sure why... Not happy with the hertz dept at all!! Not to mention that the rental car smelled like cat urine More