Fields BMW Winter Park

change transmission Brought my car in for service and asked them to check the turbo because I was hearing a whine when I stepped on the gas. After a thorough checkout, t Brought my car in for service and asked them to check the turbo because I was hearing a whine when I stepped on the gas. After a thorough checkout, they discovered it wasn't my turbo but my transmission. Patti was wonderful. Gave me a loaner and kept me informed on the repairs. I really enjoy working with her. More

First service experience! The experience was quick easy and painless my service advisor Scott Leitzke was very helpful and he kept me updated through the process. This was cust The experience was quick easy and painless my service advisor Scott Leitzke was very helpful and he kept me updated through the process. This was customer service at its best! More

Completed work ahead of schedule I went in to get my air bag replaced under a recall. They were ready for me at the scheduled time, and completed the work and a courtesy car wash in I went in to get my air bag replaced under a recall. They were ready for me at the scheduled time, and completed the work and a courtesy car wash in less than the estimated time. All the BMW people were very friendly and their waiting room was extremely comfortable. They were serving free breakfast when I arrived, so I had a good made-to-order omelette while I waited. I would definitely recommend this dealership, and will return for future service. More

Auto Butler and maintenance services I travel over 50 miles from my home to the Fields BMW in Winter Park and am a "waiting" customer, so I very much appreciate when estimates for time to I travel over 50 miles from my home to the Fields BMW in Winter Park and am a "waiting" customer, so I very much appreciate when estimates for time to perform services are under actual elapsed time. More

Great service and smooth buying experience. From the moment I came in to just browse to the moment I drove away with my brand new car, the experience was very smooth and simple. From the moment I came in to just browse to the moment I drove away with my brand new car, the experience was very smooth and simple. More

Really great customer service Customer service is always top notch. Always ready for me when I arrive and car is ready when promised. Really appreciate the service team as they m Customer service is always top notch. Always ready for me when I arrive and car is ready when promised. Really appreciate the service team as they make the experience enjoyable. More

Not valued My 1st service experience I felt as if I wasn't a valued customers. My advisor wasn't around when I pick up my car no one talked to me about the repai My 1st service experience I felt as if I wasn't a valued customers. My advisor wasn't around when I pick up my car no one talked to me about the repair. I payed my hard earned money to repair the problem and when I received my car the check engine light was stil on. Eventually they add another part which resolved the issues. My experience is a -2 More

Excellent service . Car was ready on time with scheduled covered service. All additional concerns were addressed on time including having all tires in stock that need . Car was ready on time with scheduled covered service. All additional concerns were addressed on time including having all tires in stock that needed to be replaced. More

Very professional and helpful Manager helpful, sales person top drawer and BMW genius very knowledgeable. Closing person also cheerful and nice which is always nice. Overall very Manager helpful, sales person top drawer and BMW genius very knowledgeable. Closing person also cheerful and nice which is always nice. Overall very nice experience. More

More than you expect! Awesome Service Advisor, Matt Stephens always goes above & beyond. Very knowledable, friendly & professional. Follows up and communicates very well. A Awesome Service Advisor, Matt Stephens always goes above & beyond. Very knowledable, friendly & professional. Follows up and communicates very well. Appt staff always friendly, good cooks at the complimentary breakfast desk, Jim the 1st person we see when driving into service is always amazing, & the car washing team does a good job. A special member of the auto wash Dept found a money bank bag filled with cash reported it to his boss. Fields should recognize this very valuable team member for both his hard work and his integrity. Wow!! It renews your faith in people. His honesty will not be forgotten and I will remain deeply grateful for his kind and honest act. In part, Matt and members of the Fields team like this young man who turned in my company bank funds is in large part why you have a loyal customer in me. More