Fields BMW Winter Park

Really great customer service Customer service is always top notch. Always ready for me when I arrive and car is ready when promised. Really appreciate the service team as they m Customer service is always top notch. Always ready for me when I arrive and car is ready when promised. Really appreciate the service team as they make the experience enjoyable. More

Great service and smooth buying experience. From the moment I came in to just browse to the moment I drove away with my brand new car, the experience was very smooth and simple. From the moment I came in to just browse to the moment I drove away with my brand new car, the experience was very smooth and simple. More

More than you expect! Awesome Service Advisor, Matt Stephens always goes above & beyond. Very knowledable, friendly & professional. Follows up and communicates very well. A Awesome Service Advisor, Matt Stephens always goes above & beyond. Very knowledable, friendly & professional. Follows up and communicates very well. Appt staff always friendly, good cooks at the complimentary breakfast desk, Jim the 1st person we see when driving into service is always amazing, & the car washing team does a good job. A special member of the auto wash Dept found a money bank bag filled with cash reported it to his boss. Fields should recognize this very valuable team member for both his hard work and his integrity. Wow!! It renews your faith in people. His honesty will not be forgotten and I will remain deeply grateful for his kind and honest act. In part, Matt and members of the Fields team like this young man who turned in my company bank funds is in large part why you have a loyal customer in me. More

excellent service as usual prompt service both with respect to responding to my problem, and fixing the problem. excellent service overall as usual. patti always provides excell prompt service both with respect to responding to my problem, and fixing the problem. excellent service overall as usual. patti always provides excellent service, and feedback.. More

Very good experience Patty is very good and polite. Always helpful. I will continue to come back to Fields. Enjoy the cafeteria. I have now owned 4 BMW's since 2007. Patty is very good and polite. Always helpful. I will continue to come back to Fields. Enjoy the cafeteria. I have now owned 4 BMW's since 2007. More

Nice. Quick. Great Experience Everyone was so helpful and friendly as always! I will always have a special place in my heart for the man who sold me the car (Dennis) and everyone Everyone was so helpful and friendly as always! I will always have a special place in my heart for the man who sold me the car (Dennis) and everyone else at Fields BMW I have been in contact with since busy day. 2 thumbs up' More

Great Service Great service advisor Patty Rennie made the drop off and loaner car very easy and quick. Service was done and car washed great overall job Great service advisor Patty Rennie made the drop off and loaner car very easy and quick. Service was done and car washed great overall job More

Everything went very well! Everything went very well, and quick. Appreciate the paperwork provided, but you might want to ask if folks want a print out for those that are unabl Everything went very well, and quick. Appreciate the paperwork provided, but you might want to ask if folks want a print out for those that are unable to print at home through email. More

Excellent Service from End to End! For the 11 years that I have been servicing my BMW at Fields Winter Park, I can say that my expectations have been consistently exceeded. From the ti For the 11 years that I have been servicing my BMW at Fields Winter Park, I can say that my expectations have been consistently exceeded. From the time you drive in to drop off your car for service, to the time you're car is returned to you, it is obvious that the desire of each staff member is to genuinely make your experience memorable. Blane Caulder, my service advisor, was courteous, knowledgeable, and professional. He's a true asset to your organization. A special thank you to Joe Allegra (Service Mgr.) & Richard Dupree (Service Tech Mgr.) whom both certainly recognize and practice the fine art of excellent customer service at Fields Winter Park. Sincerely, Jose De La Cruz More

Great service Excellent service. Car was diagnosed with a bad battery but all other potential issues were evaluated. Loaner car, service advisor and the shop made Excellent service. Car was diagnosed with a bad battery but all other potential issues were evaluated. Loaner car, service advisor and the shop made this service experience very painless!! Great job Scott too! More